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Erica Nelson

Human Resources Assitant at Department of the Interior and Local Government

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Contact Information

us****@****om

(386) 825-5501

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Location

Sparks, Nevada, United States, US

Skills

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Bio

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Tracy Goring-Hamilton, AINS

Erica is skilled problem solver, always striving for a unique balance of customer satisfaction and company advancement. She is an effective communicator, both verbally and in writing, and performs both tasks with a professional flair. Erica is driven to succeed and remains committed to professional development and continually educating herself on the emerging issues in her field. She is a true asset as both a friend and colleague.

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Experience

Department of the Interior and Local Government

1 - 100 Employee

Human Resources Assitant
- Nov 2020 - Present
• LEADERSHIP, TRAINING AND DEVELOPMENT: Responsible for supporting the work of HR Specialist in a Human Resources Office within the Bureau of Land Management (BLM) performing a wide variety of interrelated and/or non-standard HR work. Plans, coordinates, and resolves a variety of conventional problems in one or more HR specialties and uses HR applications to perform various transactions in support of the HR organization. Responsible for maintaining the confidentiality of all sensitive HR matters. Compile training reports, questionnaires, and/or surveys as needed. • CUSTOMER SERVICE: Exercise exceptional communication and administration skills while dealing with external/internal calls from employees and other agencies for BLM employees by providing information or assistance to resolve issues ranging from employment verification, processing actions, answering onboarding questions?? • Acts as liaison between 8 field agencies, management, and employees by answering questions, communicating decisions and helping resolve HR related matters. Referring unresolved employee questions to designated departments for further investigation. • STAFFING -Answer questions regarding general hiring procedures and requirements to be followed for various types of staffing actions. Provide information about USAJOBS and delegated examining announcements. Respond to applicants via telephone and/or email who are interested in obtaining employment. • MULTI-TASKING -Ability to handle multiple tasks and changing priorities concurrently. Effectively operated various computer applications such as Federal Personnel and Payroll system (FPPS), Electronic Official Personnel Folder (EOPF), Equifax, SharePoint, USA Staffing, eVerify, FedHR, BI Tracker, Human Resources Management Systems (HRMS),Guide to Processing Personnel Actions (GPPA), Internet Explorer, Outlook, to resolve inquiries. Show less

Hilton Hotels Worldwide

Virtual - Dallas, TX

Guest Assistant Specialist
- Jun 2016 - Present
Last point of recovery for guests who have had an unpleasant experience at a Hilton Hotel. Responsible for taking inbound calls from unsatisfied guests, and working to create a caring image of Hilton Hotel Corporation to restore guests' faith in Hilton brands. Also collaborate with hotel managers/owners in partnership to increase the overall guest loyalty to the Hilton Family of Brands in the US and Internationally. Commitment to Excellence Award (CTE) Recipient - 4 Quarters in a row. Last point of recovery for guests who have had an unpleasant experience at a Hilton Hotel. Responsible for taking inbound calls from unsatisfied guests, and working to create a caring image of Hilton Hotel Corporation to restore guests' faith in Hilton brands. Also collaborate with hotel managers/owners in partnership to increase the overall guest loyalty to the Hilton Family of Brands in the US and Internationally. Commitment to Excellence Award (CTE) Recipient - 4 Quarters in a row.