Experience

Hampton Inn & Suites by Hilton Madison Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Feb 2022 - Present

  - Responsible for the internal sales effort by responding to walk-in, telephone or email guest inquiries and for administrative sales support such as documenting sales calls, setting up billing information, creating sales flyers, organizing sales mailers etc.- Coordinates group event details through banquet event orders, rooming lists and other guest's requests- Assists with social media efforts which include Linkedin, Instagram and Facebook- Assists with responding to guest concerns and feedback- Has working knowledge of key accounts and maintains relationships with those accounts



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Associate

  • Nov 2021 - Jan 2022

  - Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest rooms keys- Establish credit by verifying credit cards or obtaining cash- Collect revenue by entering services and charges, computing bill, obtaining payment- Maintains records by entering room and guest account data - Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest rooms keys- Establish credit by verifying credit cards or obtaining cash- Collect revenue by entering services and charges, computing bill, obtaining payment- Maintains records by entering room and guest account data



SpringHill Suites by Marriott / Fairfiled Inn and Suites by Marriott

• Front Desk Supervisor

  • Jun 2020 - Oct 2021

  - Maintain schedule for two hotel properties to ensure the front desk is properly staffed- Train and direct the workflow and processes of the front desk- Resolves issues/problems and coach/council the front desk team members to ensure a quality operation- Control cash transactions at the front desk- Ensure guests needs were met promptly, accordingly, and efficiently- Follow hotel policies and procedures, including those for cash handling, security, and cleaning/sanitation- Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.- Oversee and respond to guest reviews as appropriate to maintain brand loyalty- Make certain that all team members adhere to company guidelines, such as uniform standards and attendance



Mt. Olympus Resort & Theme Park

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk/Reservation Associate

  • Nov 2018 - Jun 2020

  - Assuring friendly, courteous and accurate check-in and check-out of room guests- Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly- Maintain competent knowledge of the property, local attractions, and current activities- Promote friendly, courteous, superior customer service- Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information- Responsible for assisting and monitoring of room availability, maintenance, and housekeeping issues and communication those to housekeeping in a timely and efficient manner



Blue Harbor Resort & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Associate

  • Oct 2017 - Nov 2018

  - Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest rooms keys- Establish credit by verifying credit cards or obtaining cash- Collect revenue by entering services and charges, computing bill, obtaining payment- Maintains records by entering room and guest account data - Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest rooms keys- Establish credit by verifying credit cards or obtaining cash- Collect revenue by entering services and charges, computing bill, obtaining payment- Maintains records by entering room and guest account data