Experience

Gill Capital Group

• Singapore
• Retail
• 1 - 100 Employee

• Group Chief Digital Officer

  • May 2023 - Present

  Bangkok City, Thailand



Bulgari

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Vice President of Omnichannel Greater China

  • Jan 2016 - May 2023

  Shanghai City, China Champion a team of over 30 people to create multiple departments (Client Experience, CRM, Online Sales, Conversion Digital Marketing, Customer Care, & Operations), doubling customer engagements. Defined strategy with qualitative and quantitative KPIs focusing on providing a seamless, personalized luxury experience resulting in the highest performing eCommerce brand in the LVMH group.

• Chief Information Officer-Greater China & Australia

  • Jan 2016 - Jan 2018

  Shanghai City, China Drove digital innovation in Greater China and Australia. Developed and deployed the first social commerce app in the luxury market. Set up, organized, and managed the customer service department. Rebuilt the IT team based on business needs and created the digital/omnichannel division. Developed internal apps to streamline processes and communication. Managed compliance with Chinese Cybersecurity law. Shaped a Service Desk for entire region supporting over 500 users in 50 stores and five… Show more Drove digital innovation in Greater China and Australia. Developed and deployed the first social commerce app in the luxury market. Set up, organized, and managed the customer service department. Rebuilt the IT team based on business needs and created the digital/omnichannel division. Developed internal apps to streamline processes and communication. Managed compliance with Chinese Cybersecurity law. Shaped a Service Desk for entire region supporting over 500 users in 50 stores and five offices.

• Director of Information Technology-North & South America

  • Jul 2012 - Dec 2015

  New York Supported the day-to-day operations for multi-country users, including 21 stores and one warehouse. Supported expansion of Bulgari in Brazil, Mexico, and Canada with new IT systems and processes. Implemented EPR and POS in Brazil.

• Information Technology Manager

  • Jul 2008 - Aug 2012

  Dublin, Ireland Designed and implemented IT infrastructure and replaced standard workstations with VDI infrastructure. Formulated and monitored the implementation of new IT policies and procedures. Designed and implemented VOIP with CISCO and supported office operations from an application and system point of view.



Bally

• Switzerland
• Retail Apparel and Fashion
• 700 & Above Employee

• IT Retail and Security Specialist

  • 2001 - 2008

  Caslano, Switzerland