Experience

Salesflow.io Software - AI-powered Sales Engagement Platform

• United Kingdom
• Software Development
• 1 - 100 Employee

• General manager for KS office/ Customer success Manager

  • Aug 2019 - Present

  • Maintaining positive client relationships and driving new acquisitions.• Communicate and maintain trust relationships with business partners.• Developing and implementing organizational goals, procedures, and policies. • Managing, monitoring, and reviewing business operations.• Overseeing hiring activities and approving contracts.• Delegate responsibilities and supervise the work of executives to drive maximum performance. • Maintaining positive client relationships and driving new acquisitions.• Communicate and maintain trust relationships with business partners.• Developing and implementing organizational goals, procedures, and policies. • Managing, monitoring, and reviewing business operations.• Overseeing hiring activities and approving contracts.• Delegate responsibilities and supervise the work of executives to drive maximum performance.



ILLYRIA SH.A.

• Insurance
• 1 - 100 Employee

• Sales Coordinator

  • Mar 2018 - Jun 2019

  • Coordinate sales team by managing schedules & communicating relevant information• Monitor the team’s progress, identify shortcomings and propose improvements• Collaborating with other departments to ensure sales are handled efficiently.• Hiring and training sales staff and ensuring staff meet their quotas and goals.• Managing budgets for expenses like bonuses, marketing, and travel.• Making the company's services as attractive to potential customers as possible. • Coordinate sales team by managing schedules & communicating relevant information• Monitor the team’s progress, identify shortcomings and propose improvements• Collaborating with other departments to ensure sales are handled efficiently.• Hiring and training sales staff and ensuring staff meet their quotas and goals.• Managing budgets for expenses like bonuses, marketing, and travel.• Making the company's services as attractive to potential customers as possible.



Innovation Roundtable®

• Denmark
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Relations Coordinator

  • Mar 2017 - Aug 2017

  • Managing a team of customer service employees.• Provide outstanding customer service to improve customer satisfaction and relationship.• Maintain competent understanding of company’s products, their functions and alternatives.• Conducting regular training sessions with the team.• Coordinate, analyze and improve customer service functions to meet company goals. • Managing a team of customer service employees.• Provide outstanding customer service to improve customer satisfaction and relationship.• Maintain competent understanding of company’s products, their functions and alternatives.• Conducting regular training sessions with the team.• Coordinate, analyze and improve customer service functions to meet company goals.



Kosovo Chamber of Commerce

• International Trade and Development

• Economic Analyst

  • Mar 2015 - Aug 2016

  • Surveying businesses in Kosovo about their current situation and their future expectations• Organizing events and fairs to promote domestic products• Engaged working on different projects such as Customer Care for SME's• Earned commendations from executives for communication that targeted desired audiences• Researching for the value of products and services of Kosovo businesses • Surveying businesses in Kosovo about their current situation and their future expectations• Organizing events and fairs to promote domestic products• Engaged working on different projects such as Customer Care for SME's• Earned commendations from executives for communication that targeted desired audiences• Researching for the value of products and services of Kosovo businesses