Experience

Gruppo Dolomiti Energia

• Italy
• Utilities
• 100 - 200 Employee

• Chief Information and Digital Officer

  • Jun 2019 - Present

  • Led ICT Department and Digital Transformation, managing budget, strategy, pipeline and priority, and biggest transformation projects • Focused on people management, team building and human capital enhancement. Conducted selection and reward activities with less than 5% of turnaround achieved • Succesfully fought againts wide cyber attack, managing cross-functional internal and external teams • Introduced a new Organization Model born from a wide brainstorming, implementing new ICT sub-departments and defining ownership for each. • Oversaw a new IT Operation model, building an Application Maintenance Model, a new Demand workflow, based on Business Case, with -40% of business not valuable requests • Collaborated in various Application Development projects: Governance in Large scale of systems developments usign Agile methodology and implementation of DevOps delivery model • Interfaced with internal ed external stakeholder to design new IT Governance and Cost Control for IT activities and build a strategy in outsourcing and insourcing. • Promoted new Cloud Data Center strategy with an increase in infrastructure availability and time to scale. • Collaborated directly with CEO to evaluate and implement ICT strategies, linked with Company Business Plan and Business Strategy • Promoted and signed a strong Partnership with a worldwide Tech Company to strong accelerate digital transformation • Managed Web Digital Transformation developing +4 new public website, 2 new private website and opening Company Social channels. Show less



Accenture Italia

• Italy
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager

  • Nov 2015 - Jun 2019

  Realized CRM & IT Customer Trasformation. Sales, Customer Operation & ottimization. Governated Multichannel and Omnichannel projects, Campaign Management, Marketing Automation Realized CRM & IT Customer Trasformation. Sales, Customer Operation & ottimization. Governated Multichannel and Omnichannel projects, Campaign Management, Marketing Automation



EY

• Entertainment Providers
• 1 - 100 Employee

• Senior Manager

  • Oct 2014 - Oct 2015

  Senior Manager in Business and IT transformation projects. Focus on Strategy Transformation, ICT Transformation, Business Processes Reengineering (mainly CRM processes).Coordinated EY team focused on IT solutions, ICT Transformation and Operational Improvement.

• Power&Utilities CRM & Customer Operations - Manager

  • Mar 2012 - Sep 2014

  Project Manager in IT and Business transformation projects. Focus on customer processes reengineering, CRM applications strategy design, Sales Force Automation, Design of Web & Mobility solution and regulatory compliance.Team Leader coordinator in whole projects life cycle: Business Process Reengineering, Blue Print Design, application solutions design, test and roll out.

• Senior Consultant

  • Jul 2008 - Feb 2012

  Main responsibilities: CRM & mobility processes reengineering, design and implementation, managing whole life cycle of complex system implementation projects (from user requirement gathering to roll out phases). Main Activities: processes design, project planning and timing, functional team staffing and coordinator, planning activities of the delivery team. Main responsibilities: CRM & mobility processes reengineering, design and implementation, managing whole life cycle of complex system implementation projects (from user requirement gathering to roll out phases). Main Activities: processes design, project planning and timing, functional team staffing and coordinator, planning activities of the delivery team.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Oct 2007 - Jul 2008

  Sales processes functional analyst in the Media CRM/Products&Services area in order to realize the upgrade to new Siebel 8.0 CRM platform Sales processes functional analyst in the Media CRM/Products&Services area in order to realize the upgrade to new Siebel 8.0 CRM platform

• Senior Programmer

  • Jan 2005 - Sep 2006

  Technical analyst & programmer in a Insurance company for a wide systems integration project Technical analyst & programmer in a Insurance company for a wide systems integration project