Experience

UNIGLOBE | VDK Travel

• Belgium
• Travel Arrangements
• 1 - 100 Employee

• Booking agent

  • Jun 2019 - Present



CATAI

• Spain
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Booking agent for the Portuguese travel market

  • Jun 2014 - Mar 2019

  Selling Travel Packages. Taylor made packages. Long haul destinations. Luxury Packages;Inbound/Outbound Calls. Convert prospects in sales;Package translations from Spanish to Portuguese;Amadeus Bookings Selling Travel Packages. Taylor made packages. Long haul destinations. Luxury Packages;Inbound/Outbound Calls. Convert prospects in sales;Package translations from Spanish to Portuguese;Amadeus Bookings



O PEIXE VOADOR - Viagens de mergulho

• International Travel Consultant

  • Dec 2008 - May 2014

  Travel agency specialized on tailor made packages and dive packages;Sales on Taylor made travel packages to exotic long haul destinations and luxury destinations;Organizing of individuals, groups and corporate trips;Transforming Leads, quotations in sales;Customer care at travel agent and also by phone;Amadeus bookings;Product management and contracting with local DMC’s, Dive Centers;Complaints management;Design of company own product for the web page, mailing list and Facebook communication;Facebook and webpage contents management.



Viagens Marsans Lusitana

• International Travel Consultant

  • Dec 2006 - Dec 2008

  Sales of packages and tailor made travel packages;Cruise Packages;Organizing of individuals, groups and corporate trips;Transforming Leads, quotations in sales;Customer Care in shop or by phone (inbound/outbound) and by mail;Bookings and issuing airline tickets on Amadeus GDS;Manage complaints and unsatisfied customers Following the internal rules of the company on sales targets, products;Training on branch management. Sales of packages and tailor made travel packages;Cruise Packages;Organizing of individuals, groups and corporate trips;Transforming Leads, quotations in sales;Customer Care in shop or by phone (inbound/outbound) and by mail;Bookings and issuing airline tickets on Amadeus GDS;Manage complaints and unsatisfied customers Following the internal rules of the company on sales targets, products;Training on branch management.



Morabitur

• Manager Operations

  • Jun 2006 - Nov 2006

  Daily Management, trainee of local team in customer care;Support and assistance to customers, including welcoming, optional tour sales, support in evacuation and health problems;Coordination with Handling Agent the charters of our main client (3 charters per week);Introducing new methods of work to get customers satisfaction;Opening of branch at Santa Maria Beach;Complaints management;Web contents management of the DMC Morabitur;Contracts of new products with local suppliers.



Air Luxor Tours / Hi Fly Holidays

• Agent. Product Manager. Back office and Web Content Manager

  • Apr 2001 - May 2006

  Booking agent for Air LuxorProduct Manager Brazil destinations from 2001 to 2003, allotments management (hotels and charter flights), reports to operational, commercial and general managers. Reports to the airline and hotels;Hotels contracting;Inspection trips;Overseas Rep. In special seasons - Carnival and Easter of 2002 and 2003 in Brazil (Maceio - Alagoas);Lisbon Airport Assistance to customers. Cooperation with our airline team;Booking agent at our Amoreiras (Lisbon) shop;Responsible for the internal development of Siebel system with cooperation of the IT department, as product tool, booking tool, CRM tool, Back office tool;Manager of the web contents.



Soltrópico - Operador Turístico

• Portugal
• Travel Arrangements
• 1 - 100 Employee

• Booking Agent

  • Aug 1998 - Mar 2001

  Portugal destination booking agentCape Verde destination booking agent (national and international markets) Team leader of Cape Verde destination for the international markets.Booking agent for individuals and groups;Hotel contracts;Customers visits (Spain, France and Germany).Booking agent for Cape Verde DestinationTeam leader of the international team of our Cape Verde DMC supporting our international clients (Spain, Switzerland French, Italy, Germany and Austria);Hotels Allotment management. Tours management;Inspection trips to the destinationTraining the local Cape Verde team (Sal Island);Attending international fairs (FITUR, ITB and Mitcar).



Hotel Porta do Sol

• Portugal
• Hospitality
• 1 - 100 Employee

• Director Comercial

  • May 1996 - Nov 1997

  Commercial and Resident ManagerCommercial strategy to the hotel;Tour Operators Contracts;Corporate contracts;Planning and contracts of groups and events;Front Office management teamAccommodation Planning and daily tasksCustomer care and complaints management;Coordination all hotel team as resident manager. Commercial and Resident ManagerCommercial strategy to the hotel;Tour Operators Contracts;Corporate contracts;Planning and contracts of groups and events;Front Office management teamAccommodation Planning and daily tasksCustomer care and complaints management;Coordination all hotel team as resident manager.



Hotel Porta do Sol

• Portugal
• Hospitality
• 1 - 100 Employee

• Front office

  • Jul 1995 - Oct 1995

  Check-in’s and check-out’s;Night Auditor;Bookings;Customer Inbound calls;Hotel selling services to customers to increase the hotel income revenue through in house customers and also through Walk in’s;Reports to all hotel departments;Customer careTourism information; Check-in’s and check-out’s;Night Auditor;Bookings;Customer Inbound calls;Hotel selling services to customers to increase the hotel income revenue through in house customers and also through Walk in’s;Reports to all hotel departments;Customer careTourism information;



Pousada de Viana do Castelo

• Front office (Trainee)

  • Jun 1994 - Sep 1994

  Bookings, Check-In’s and Check-Out’s, Night Auditor, Tourism information;Reports to all the Pousada departments (arrivals, departures, specials requests, VIP customers,…);Customer Care, Inbound calls;Promoting the Pousadas Frequent Guest Card among new customers;Promoting and selling accommodation of the Pousadas network and help fly and drive customers to make the route and get the best touristic advantages of the trip Bookings, Check-In’s and Check-Out’s, Night Auditor, Tourism information;Reports to all the Pousada departments (arrivals, departures, specials requests, VIP customers,…);Customer Care, Inbound calls;Promoting the Pousadas Frequent Guest Card among new customers;Promoting and selling accommodation of the Pousadas network and help fly and drive customers to make the route and get the best touristic advantages of the trip



Hotel Sana Executive Inn

• Front office

  • Apr 1993 - Apr 1994

  Bell Boy // ConciergeShuttle driver of the hotel (transfers to and from airport);Distribution of customers luggage;Helping Front Office team in peak periods;Helping Room Service team in peak periods to have customers satisfaction; Bell Boy // ConciergeShuttle driver of the hotel (transfers to and from airport);Distribution of customers luggage;Helping Front Office team in peak periods;Helping Room Service team in peak periods to have customers satisfaction;



Varias unidades Hoteleiras

• Trainee of front office

  • 1994 - 1994

  Hotel Le Meridien Lisboa / Hotel da Lapa / Lisboa Penta Hotel / Lisboa Plaza HotelNota: Small Trainees of weekend done during scholl period Hotel Le Meridien Lisboa / Hotel da Lapa / Lisboa Penta Hotel / Lisboa Plaza HotelNota: Small Trainees of weekend done during scholl period