Experience

Mattress Kings

• United States
• Retail
• 1 - 100 Employee

• Manager

  • Oct 2018 - Present

  Provide exceptional Guest experience, understand the way and issues they have during the sleeping time, then according the comfort test expertise; find the perfect sleep solucion, for a deep, undisturbed sleep time. Secure a great personalized experience in accordance with the corporate standards for excellence, establish a base for repeating patronage and referrals to achieve the montly sales goals. Responsible for every day operation store, recognize consumer comfort level an… Show more Provide exceptional Guest experience, understand the way and issues they have during the sleeping time, then according the comfort test expertise; find the perfect sleep solucion, for a deep, undisturbed sleep time. Secure a great personalized experience in accordance with the corporate standards for excellence, establish a base for repeating patronage and referrals to achieve the montly sales goals. Responsible for every day operation store, recognize consumer comfort level an make recommendations based on customer needs, offer financial options to get for them the perfect sleep system. Advice our Customer over the phone answering their question’s about support and comfort, also , deliveries, budget, finance, warranties and comfort exchange. Follow the correct delivery execution for every sleep system, attend store pick-ups and receiving new shipments . Keep updated on product knoledge and the constant improvements on the mattress industry. Maintain strong relations with, designers, the comunity and the city. Show less Provide exceptional Guest experience, understand the way and issues they have during the sleeping time, then according the comfort test expertise; find the perfect sleep solucion, for a deep, undisturbed sleep time. Secure a great personalized experience in accordance with the corporate standards for excellence, establish a base for repeating patronage and referrals to achieve the montly sales goals. Responsible for every day operation store, recognize consumer comfort level an… Show more Provide exceptional Guest experience, understand the way and issues they have during the sleeping time, then according the comfort test expertise; find the perfect sleep solucion, for a deep, undisturbed sleep time. Secure a great personalized experience in accordance with the corporate standards for excellence, establish a base for repeating patronage and referrals to achieve the montly sales goals. Responsible for every day operation store, recognize consumer comfort level an make recommendations based on customer needs, offer financial options to get for them the perfect sleep system. Advice our Customer over the phone answering their question’s about support and comfort, also , deliveries, budget, finance, warranties and comfort exchange. Follow the correct delivery execution for every sleep system, attend store pick-ups and receiving new shipments . Keep updated on product knoledge and the constant improvements on the mattress industry. Maintain strong relations with, designers, the comunity and the city. Show less



Intermex Wire Transfer, LLC

• United States
• Financial Services
• 300 - 400 Employee

• Internal Sales Executive

  • Sep 2014 - Sep 2018

  Deal with the daily FX exchange market to Mexico and Guatemala, traded by our California Agents, compared with our competition and make sure the wires come with Us, bring customer service functions to contribute to the retention and growth of company business. Promotes and sells all products and services of INTERMEX, Monitoring the Agencies and Branch performance; using Global Cash and Sales Monitor software. Handles routine inquiries and elevates more complex issues to technical support… Show more Deal with the daily FX exchange market to Mexico and Guatemala, traded by our California Agents, compared with our competition and make sure the wires come with Us, bring customer service functions to contribute to the retention and growth of company business. Promotes and sells all products and services of INTERMEX, Monitoring the Agencies and Branch performance; using Global Cash and Sales Monitor software. Handles routine inquiries and elevates more complex issues to technical support department or Compliance. Responsible for 4 California district’s, 330 Agencies average. * Drove revenue and ensure financial goals are met for the actual and new Agents. *Lead researcher and implementer of new strategies to increment sales. *Researched the competition and support the decision on new locations to install more sales agents. *Monitored and reinforce the agency's performance by increasing our marketing share. *Manage and provided support to all Agencies in 4 California Districts; monitoring in daily bases the operations, focused on increment the transactions in all Agencies. The internal sales executive supports the Regional Management Team in the achievement of Agents transactions and financial goals, implementing the Loyalty Card, also requires the follow skills: • Excellent background within the Money Transfer networks and Anti-Money Laundering. • Ability to work independently self-motivated and can work with minimal direction. • Ability to adapt, learn and contribute to the team in a short time. • Effective communicator with all levels of management, business, customers and co-workers. • Outstanding work ethic and effective interactions with Management, and co-workers. • Outstanding customer service interactions, sensitive to customer’s needs. • Bilingual (English, Spanish). • Innovative, always willing to learn and very eager to assist clients and co-workers. Show less Deal with the daily FX exchange market to Mexico and Guatemala, traded by our California Agents, compared with our competition and make sure the wires come with Us, bring customer service functions to contribute to the retention and growth of company business. Promotes and sells all products and services of INTERMEX, Monitoring the Agencies and Branch performance; using Global Cash and Sales Monitor software. Handles routine inquiries and elevates more complex issues to technical support… Show more Deal with the daily FX exchange market to Mexico and Guatemala, traded by our California Agents, compared with our competition and make sure the wires come with Us, bring customer service functions to contribute to the retention and growth of company business. Promotes and sells all products and services of INTERMEX, Monitoring the Agencies and Branch performance; using Global Cash and Sales Monitor software. Handles routine inquiries and elevates more complex issues to technical support department or Compliance. Responsible for 4 California district’s, 330 Agencies average. * Drove revenue and ensure financial goals are met for the actual and new Agents. *Lead researcher and implementer of new strategies to increment sales. *Researched the competition and support the decision on new locations to install more sales agents. *Monitored and reinforce the agency's performance by increasing our marketing share. *Manage and provided support to all Agencies in 4 California Districts; monitoring in daily bases the operations, focused on increment the transactions in all Agencies. The internal sales executive supports the Regional Management Team in the achievement of Agents transactions and financial goals, implementing the Loyalty Card, also requires the follow skills: • Excellent background within the Money Transfer networks and Anti-Money Laundering. • Ability to work independently self-motivated and can work with minimal direction. • Ability to adapt, learn and contribute to the team in a short time. • Effective communicator with all levels of management, business, customers and co-workers. • Outstanding work ethic and effective interactions with Management, and co-workers. • Outstanding customer service interactions, sensitive to customer’s needs. • Bilingual (English, Spanish). • Innovative, always willing to learn and very eager to assist clients and co-workers. Show less



MATTRESS1 ONE

• Miami, Florida, United States

• Store Manager

  • Jul 2013 - Aug 2014

  Ensured exceptional service in accordance with the corporate standards for excellence, providing personalized assistance to customer’s with the goals of ensuring a positive shopping experience and establishing a base for repeating patronage. Responsible for every day operation store, recognize consumer comfort level an make recommendations based on customer needs, keep up to date on product knowledge with the industry, answering calls for customer question’s concerned about warranties… Show more Ensured exceptional service in accordance with the corporate standards for excellence, providing personalized assistance to customer’s with the goals of ensuring a positive shopping experience and establishing a base for repeating patronage. Responsible for every day operation store, recognize consumer comfort level an make recommendations based on customer needs, keep up to date on product knowledge with the industry, answering calls for customer question’s concerned about warranties and comfort exchange, attend store pick-ups and receiving new shipments achieve the monthly sale goals for the store. Show less Ensured exceptional service in accordance with the corporate standards for excellence, providing personalized assistance to customer’s with the goals of ensuring a positive shopping experience and establishing a base for repeating patronage. Responsible for every day operation store, recognize consumer comfort level an make recommendations based on customer needs, keep up to date on product knowledge with the industry, answering calls for customer question’s concerned about warranties… Show more Ensured exceptional service in accordance with the corporate standards for excellence, providing personalized assistance to customer’s with the goals of ensuring a positive shopping experience and establishing a base for repeating patronage. Responsible for every day operation store, recognize consumer comfort level an make recommendations based on customer needs, keep up to date on product knowledge with the industry, answering calls for customer question’s concerned about warranties and comfort exchange, attend store pick-ups and receiving new shipments achieve the monthly sale goals for the store. Show less



INKA Fashion Group Doral

• Miami, Florida, United States

• Business Associate

  • Nov 2012 - Jul 2013

  Promote the products made in Peru oriented to Miami Area. Market research and visit selected criteria locations, as result of the weekly plan of visits for selected business; we improved our sales oriented to retail customers, during the last five months, with a complete information files and background research for marketing purposes and future, sale of new line products. Promote the products made in Peru oriented to Miami Area. Market research and visit selected criteria locations, as result of the weekly plan of visits for selected business; we improved our sales oriented to retail customers, during the last five months, with a complete information files and background research for marketing purposes and future, sale of new line products.



Total Check Cashing Hialeah Gardens

• Miami, Florida, United States

• Commercial Manager

  • Mar 2011 - Sep 2012

  Manager duties, cash handling, daily balance supervision, payday loans, using CheckPro System, during the first nine months, according with the systems and procedures established by the Company. Promoted to the new position of Commercial Manager; Improving the internal procedures and training the staff for check cashing criteria, verification, achieving a substantially reduction of the return items. Research the competition located in the of Hialeah area (55 Stores), looking for business… Show more Manager duties, cash handling, daily balance supervision, payday loans, using CheckPro System, during the first nine months, according with the systems and procedures established by the Company. Promoted to the new position of Commercial Manager; Improving the internal procedures and training the staff for check cashing criteria, verification, achieving a substantially reduction of the return items. Research the competition located in the of Hialeah area (55 Stores), looking for business alliances and recruit the under banking business for clearing services project and potential business customers, in the areas of: Construction, Trucking, Public Adjusters, Body Shops, Day Care, Telemarketing, Tax Prepares Agencies and Landscaping. Show less Manager duties, cash handling, daily balance supervision, payday loans, using CheckPro System, during the first nine months, according with the systems and procedures established by the Company. Promoted to the new position of Commercial Manager; Improving the internal procedures and training the staff for check cashing criteria, verification, achieving a substantially reduction of the return items. Research the competition located in the of Hialeah area (55 Stores), looking for business… Show more Manager duties, cash handling, daily balance supervision, payday loans, using CheckPro System, during the first nine months, according with the systems and procedures established by the Company. Promoted to the new position of Commercial Manager; Improving the internal procedures and training the staff for check cashing criteria, verification, achieving a substantially reduction of the return items. Research the competition located in the of Hialeah area (55 Stores), looking for business alliances and recruit the under banking business for clearing services project and potential business customers, in the areas of: Construction, Trucking, Public Adjusters, Body Shops, Day Care, Telemarketing, Tax Prepares Agencies and Landscaping. Show less



Payday Solution Hialeah Gardens

• Miami, Florida, United States

• Store Manager

  • Nov 2009 - Feb 2011

  Manager and Teller duties, cash handling, in the drawer and the safe, daily balance, payday loans, using CheckPro system, Money Transfer, Money Orders and payment services with Western Union, cash delivery, compliance activities, open and close the store, according with the, controls, systems and procedures established by the Owner. Marketing for Brand new Store, especially Body Shops and Commercial Accounts. Manager and Teller duties, cash handling, in the drawer and the safe, daily balance, payday loans, using CheckPro system, Money Transfer, Money Orders and payment services with Western Union, cash delivery, compliance activities, open and close the store, according with the, controls, systems and procedures established by the Owner. Marketing for Brand new Store, especially Body Shops and Commercial Accounts.



ACE Cash Express

• United States
• Financial Services
• 700 & Above Employee

• Corporate Manager

  • Jan 2002 - Sep 2009

  Oversee the human, material and financial resources that have been entrusted me by the shareholders, to plan, to organize, to coordinate, to supervise and to direct all the operations of the Company, with the purpose of guarding by the correct use of the resources, controls, systems and procedures established by ACE and maintaining one narrow communication with the Franchise, properly authorized by the Direction. Define the strategies of trade and sale, to handle to the cash flow and… Show more Oversee the human, material and financial resources that have been entrusted me by the shareholders, to plan, to organize, to coordinate, to supervise and to direct all the operations of the Company, with the purpose of guarding by the correct use of the resources, controls, systems and procedures established by ACE and maintaining one narrow communication with the Franchise, properly authorized by the Direction. Define the strategies of trade and sale, to handle to the cash flow and that the execution of the expenses takes place according to the established financial planning in the plan of businesses, to pay to the monthly taxes of the business as well as the quarterly / annual taxes, properly reviewed by the company/signature of accountants. Show less Oversee the human, material and financial resources that have been entrusted me by the shareholders, to plan, to organize, to coordinate, to supervise and to direct all the operations of the Company, with the purpose of guarding by the correct use of the resources, controls, systems and procedures established by ACE and maintaining one narrow communication with the Franchise, properly authorized by the Direction. Define the strategies of trade and sale, to handle to the cash flow and… Show more Oversee the human, material and financial resources that have been entrusted me by the shareholders, to plan, to organize, to coordinate, to supervise and to direct all the operations of the Company, with the purpose of guarding by the correct use of the resources, controls, systems and procedures established by ACE and maintaining one narrow communication with the Franchise, properly authorized by the Direction. Define the strategies of trade and sale, to handle to the cash flow and that the execution of the expenses takes place according to the established financial planning in the plan of businesses, to pay to the monthly taxes of the business as well as the quarterly / annual taxes, properly reviewed by the company/signature of accountants. Show less



ACE Cash Express

• United States
• Financial Services
• 700 & Above Employee

• Proyect Manager

  • Jan 1984 - Jan 1996

  Elaboration of the manuals of norms and instructive procedures of processes mechanized, for the credits letter systems with Preferential Currencies, safe deposit Boxes, time Deposits and Microfilm of Documents, as well as the System COIM for the management of preferential currencies and System SAFE 4700. Documentation of Administrative Systems by the elaboration of Guidelines, Operational Instructions and Circular Permanent; ATM’s customization, Electronic Bank Services. Elaboration of the manuals of norms and instructive procedures of processes mechanized, for the credits letter systems with Preferential Currencies, safe deposit Boxes, time Deposits and Microfilm of Documents, as well as the System COIM for the management of preferential currencies and System SAFE 4700. Documentation of Administrative Systems by the elaboration of Guidelines, Operational Instructions and Circular Permanent; ATM’s customization, Electronic Bank Services.