Experience

Verisys

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Jr IT Systems Analyst

  • Aug 2023 - Present



Louisville Metro Government

• United States
• Government Administration
• 700 & Above Employee

• Information Systems Architect

  • Sep 2022 - May 2023

  • Communicated with clients to understand system requirements.• Maintained Multiple Public Safety Systems including Records Management and Mobile Video Systems.• Providing back end support for Emergency Management Systems.• Managing deployment of new systems for customers.• Conduct technical training for systems.

• Personal Computer Analyst

  • Sep 2002 - Sep 2022

  • Troubleshot program and system malfunctions to restore normal functioning.• Assisted staff and users with computer malfunctions and program problems.• Tested, maintained and monitored computer programs and systems.• Provide the highest level of troubleshooting and support for customers.• Maintained Cherwell Ticketing system.• Implement and maintain enterprise print servers and devices.• Create and Maintain large scale active directory environment and objects.• Back up and restore historical records systems.• Service Desk Team Leader• Train and support team members.• Deployed and Maintained various systems within department including computers, printers, servers, network equipment, and mainframe.• Promoted three times from PC Analyst, PC Analyst II, and PC Analyst III Show less