Edmund Harmon

IT Support Engineer at PFH Technology Group
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Contact Information
us****@****om
(386) 825-5501
Location
Galway, County Galway, Ireland, IE

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Credentials

  • Networking Foundations: Networking Basics
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Cyber Security Foundation
    IT Governance Ltd
    Sep, 2021
    - Nov, 2024

Experience

  • PFH Technology Group
    • Ireland
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • IT Support Engineer
      • Mar 2021 - Present

      In my role for PFH as an IT Support Engineer at the University Hospital Galway I respond to helpdesk queries in a timely manner. I perform system admin through active directory by changing user's passwords and monitoring their account. I also set up new users through microsoft exchange. I set up user's PCs by connecting them to the domain and installing relevant programs. I map network drives and have experience with HSE applications such as Microsoft Exchange, Citrix, Evolve, Topsec, and hardware installs such as label printers, scanners, printers, and PCs across the hospital. During the HSE cyber attack, I reimaged infected PCs by wiping them through the bios menu and then reinstalled windows. I installed antivirus software on PCs throughout the hospital and performed maintenance on PCs and software as systems got up and running again. Show less

  • Autofulfil Limited
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Warehouse Operative
      • Dec 2020 - Mar 2021

      Responsibilities: . Responsible for picking customer orders from the warehouse . Kitting and assembly . Preparing orders for delivery Responsibilities: . Responsible for picking customer orders from the warehouse . Kitting and assembly . Preparing orders for delivery

  • The Lead Magnet Agency
    • United Kingdom
    • Advertising Services
    • Graphic Design Intern
      • Sep 2020 - Nov 2020

      Responsibilities: . Research competitors and perform market research on target audiences . Create and design websites using WordPress . Create media and brand identity for products Responsibilities: . Research competitors and perform market research on target audiences . Create and design websites using WordPress . Create media and brand identity for products

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Social Media Content Reviewer
      • Aug 2018 - Aug 2019

      Responsibilities: . Review the reported content within agreed turnaround times and standards of quality . Become and remain knowledgeable about the client’s products and community standards . Make well-balanced decisions and personally driven to be an effective advocate for our community . Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site . Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site . Identify inefficiencies in workflows and suggest solutions . Recognize trends and patterns, and escalate issues outside the company policy to the global team Show less

Education

  • National University of Ireland, Galway
    Master of Arts - MA, Digital Media
    2019 - 2020
  • Galway-Mayo Institute of Technology
    Bachelor of Science - BS, Computing and Digital Media, Honours
    2014 - 2018

Community

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