Experience

Hili Mall

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Hili Mall Manager

  • Mar 2023 - Present

  Mall Management Mall Management



Real Estate Renovators & Investment

• Oakville, Ontario, Canada

• Own

  • Jul 2018 - Present

  Hotel Management - Mall Management - Property Management, Community Management and Real Estate Hotel Management - Mall Management - Property Management, Community Management and Real Estate



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Community Manager- The Exchange Tower

  • Dec 2019 - May 2021

  - Manage day to day operation of 50,000+ SQF divided in two high end floors. - Effective management of the 163 offices (various dimensions). - Monitor account receivable. - Manage the office restoration. - Office setup based on client’s requirement - Professional handling of client’s request daily. - Motivate the team to create a great working environment to ensure customer satisfaction & retention. - Organize tenant’s Monthly community unique event that improve tenant socializing and generate leads within. Key Accomplishments: • Customer satisfaction survey increased by 6% • Reduce account ledger by 10% through aggressive collection follow up. • Increase the office rental space by 3% due to re-organizing space Show less



ALDAR

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Assistant Mall Manager- Marketing and COMMERCIALIZATION

  • Aug 2013 - Jul 2018

  Develop and implement strategic repositioning, restructuring, marketing, and operational processes with a keen focus on raising standards of operations, risk management, increased revenues, and client satisfaction.Key Accomplishments:• Increased commercialization revenue by 200% YTD and Mall footfall by 4% YTD through targeted marketing campaigns.• Establish and develop strategic relationships with mall tenants resulting in increased collaboration between the Mall and Stores.• Collaborate with the GM and the development team in the planning and development of a renovation and expansion of the Mall adding approximately 200 stores/kiosks with a value of over $114M all while the mall remained operational.• Plan and maintain marketing and operational budgets for the Mall ensuring projects and budgeted items are completed on-time and within budget. Show less

• Senior Associate – Property Handover

  • Nov 2007 - Aug 2013

  Directed the day to day operations of property management including budgeting, project management. Business development and policy/procedure development.Key Accomplishments:• Managed the turnover and client relations of the exclusive Villas/Flats properties with top VIP clients including Sheikhs, Owners, Ambassadors, Ministers, Excellencies, and Executives producing revenues of over 9B UAE Dirhams for the company.• Recognized by management as having the highest customer service scores in the corporation.• Developed, implemented and maintained process improvements for the turnover process improving efficiencies, increasing customer service, and improving bottom line profits. Show less



Sunset Beach Resort, Marina & SPA

• Saudi Arabia
• Hospitality
• 100 - 200 Employee

• Division Manager - Rooms

  • Oct 2006 - Aug 2007

  Executed the daily operations of the Front Office, House Keeping, Laundry, & Transportation departments of one of the largest resorts in the Middle East at 590K Sq. Meters catering specifically to high-net clientele and Royal Families. Collaborated with the real estate department in property development. Key Accomplishments: • Delivered an increase in revenue of 104% in the first six months of tenure. • Collaborated in the development and implementation of new policies and procedures for the resort including rooms, transportation, customer service, etc. Show less



Rotana Hotel Management Corporation PJSC

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2006 - Oct 2006

  Directed the addition and expansion of approximately 100 additional rooms and 10 chalets including, scheduling, recruiting and on-boarding, training and development, and hotel management in the absence of the GM. Key Accomplishments: • Achieved a 93% approval rating in a customer satisfaction survey in the areas of Reservations, Concierge, Reception, Cashier, and Guest Relations. • Recruited, interviewed, hired, on-boarded, trained, and developed a staff of 20 resulting in a significant increase of customer service. • Collaborated with Management to increase the average rate per room by approximately 22% increasing revenues and profitability. Show less



Various (Rotana Management Hotels, National Hotels Company, Sheraton Hotels & Le Meridien Hotels)

• UAE and Syria

• Additional Professional Experience includes

  • Sep 1993 - Dec 2005

  Al Maha Rotana Hotel, Office Manager, Recreation, Security, Al Maha, UAE 2002 – 2005, Al Ain Rotana Hotel, Front Office Manager, Al Ain, UAE 2000 – 2001, Armed Forces Officers Club/Hotel, Assistant Front Office Manager, Abu Dhabi, UAE 1997 – 2000, Sheraton Hotel, Guest Services Agent, Receptionist, Cashier, Abu Dhabi, UAE 1994 – 1997, Le Meridian Hotel, Receptionist, Damascus, Syria 1993. Al Maha Rotana Hotel, Office Manager, Recreation, Security, Al Maha, UAE 2002 – 2005, Al Ain Rotana Hotel, Front Office Manager, Al Ain, UAE 2000 – 2001, Armed Forces Officers Club/Hotel, Assistant Front Office Manager, Abu Dhabi, UAE 1997 – 2000, Sheraton Hotel, Guest Services Agent, Receptionist, Cashier, Abu Dhabi, UAE 1994 – 1997, Le Meridian Hotel, Receptionist, Damascus, Syria 1993.