Experience

NBI Solutions

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Administrator

  • Mar 2019 - Present

  Technical Experience:- Design, implement and administer on-premise Exchange Server 2010, 2013 & 2016.- Migrate on-premises Exchange to Exchange Online and administer Office 365 for multiple clients- Configuration and administration of enterprise email filtering solutions (Symantec, Proofpoint, CES)- Public Cloud Management (Azure, Office 365, AWS, Google Apps)- Enterprise backup solutions for disaster recovery scenarios (Veeam)- Virtualized Microsoft Windows Server 2008, 2012, 2016, 2019 core and GUI installs.- Windows Server roles and features (AD DS, RDS, DNS, DHCP, IIS, DFSR, FPS).- High-Availability and Failover Clustering (Exchange DAG, AO SQL Clustering, Load Balancers)- In-depth knowledge of Connectwise suite (Automate, Manage, Connect) - Task automation achieved through the use of Powershell and Connectwise Automate- MS SQL 2008 - 2016 installation, configuration, and administration.- In-depth knowledge of public DNS.- Deploy and administer AV solutions for clients (Vipre, Bitdefender)Roles & Responsibilities:- Provide 2nd/3rd level escalation support to our service desk.- Identify, outline, and manage IT solutions based on client requirements.- Deploy and maintain hosted systems and applications.- Managing technological projects on behalf of clients.- Documentation and change management tracking.- Configuration and migration of e-mail systems.- Monitor server and network performance and troubleshoot problem areas as needed to maintain optimal system performance.- Installing and maintaining enterprise datacenter infrastructure.- Travel for remote site deployment, support, and troubleshooting.- Internal training and knowledge transfer. Show less

• Technical Support Analyst

  • Jun 2014 - Mar 2019

  - Working with users on a daily basis providing remote and on-site support.- Administering terminal server/remote desktop environments.- Working with Exchange server 2010/2013/2016 and Active Directory on a daily basis.- Deploying and creating solutions for more efficient System Administration.- Using BES and MDM servers to administer mobile devices.- Build, image, deploy and track IT assets for business use.



Hyperbia by NBi Solutions

• Canada
• IT Services and IT Consulting

• Senior System Administrator

  • Mar 2019 - Present

• Technical Support Analyst

  • Oct 2018 - Mar 2019