Experience

Toyota Of Greer
• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee
• Sales And Leasing Consultant

  • Jan 2019 - Present

Omni Hotels & Resorts
• United States
• Hospitality
• 700 & Above Employee
• Assistant Front Office Manager

  • Feb 2018 - Dec 2018

Omni Hilton Head Oceanfront Resort
• United States
• Hospitality
• 1 - 100 Employee
• Assistant Front Office Manager

  • Feb 2018 - Dec 2018


Sonesta Resort

• United States
• Hospitality

• Front Desk Supervisor

  • Mar 2016 - Feb 2018

  1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adhere to company credit limit / floor limit policies. 10. Allocate rooms to expected arrivals after checking the guests preferences and special requests. 11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. 12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.


Holiday Inn Express
• United States
• Hospitality
• 700 & Above Employee
• Front Desk Supervisor

  • Jun 2016 - Feb 2017


Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Sep 2011 - Feb 2016

  Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activities

• Team Leader

  • Sep 2011 - Feb 2016