Food and Beverage Manager

• Mar 2019 - Present

GM

• Oct 2017 - Jan 2019

Supervised employees in all aspects of daily operations to ensure successful execution and high quality production. Cultivated high-performing team while ensuring commitment to quality customer service, Substantially increased sales within the first 9 months by 75%. Maintained high productivity while lowering food and labor costs. Communicate with clients and negotiated strategies to create customized menus and build the in-house catering department. Supervised employees in all aspects of daily operations to ensure successful execution and high quality production. Cultivated high-performing team while ensuring commitment to quality customer service, Substantially increased sales within the first 9 months by 75%. Maintained high productivity while lowering food and labor costs. Communicate with clients and negotiated strategies to create customized menus and build the in-house catering department.

Special Events Manager/F&B Manager

• Feb 2017 - Aug 2017

• Managed the activities of an event shift, scheduling and assigning work to ensure proper shift coverage.• Ensuring that all event spaces are set-up according to the event order.• Inspecting scheduled function areas/rooms, table set-ups, buffet table, receptions and coffee break areas for cleanliness, attractiveness and proper lay out.• Meeting with kitchen staff to review scheduled event menus.• Ensuring guests are greeted upon arrival and respond to any request/complaints in a prompt and professional manner.• Promoting teamwork and quality service through daily communication and coordination with event staff and other departments.• Reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.• Performing all Floor Manager duties in the restaurant when necessary

F&B Manager

• Dec 2013 - Jun 2016

Member of opening team after major renovations of the Hotel and restaurant led by Chef Dan Silverman.♦ Communicated all guest related issues to the appropriate service staff and culinary team and guided themtowards succession.♦ Managed private events occurring in the private dining area inside the restaurant or corporate eventsoccurring in different conference rooms.♦ Brought value to daily pre-shift meetings by communicating the food and beverage offerings and ledongoing product knowledge quizzes.♦ Liaison between hotel management and restaurant management when handling any guests complaints/recovery or special requests.♦ Monitored and made sure quality of food and beverages was at its highest.♦ Completed one month training by hotel management for the following: Union Employee Relations,Diversity Training, Core Management Skills, Exceeding Expectations, Unifocus Payroll System, Adaco♦ Kept all department literature up to date including:Most current Menu Descriptions/ Job descriptions/Training Manual/ Forms (New hire, Termination, etc)

General Manager

• Jun 2012 - Nov 2013

♦ Dinner service manager responsible for any and all service related issues.♦ Plan seating chart for dinner service to maximize covers but also making sure that our patrons have anexceptional dining experience.♦ Plan special events and parties, engaged the guests, hearing their requests and advising them on how tobest execute their event while working closely with Chef/Owner and Wine Director to create the menuand wine proposals.♦ Process and input new employee paperwork for ADP payroll system. Prepare biweekly payroll.♦ Working with marketing/advertising and social media services employed by the restaurant.♦ Coordinate BOH with FOH POS system.♦ Schedule staff hours and assign duties.

General Manager

• Apr 2010 - Apr 2012

♦ Supervised employee orientation, training, scheduling and day-to-day operations, duties and responsibilities in accordance with job descriptions.♦ Planned detailed parties working closely with client and Chef to ensure best experience possible.♦ Controlled and maintained inventories of wine and liquor, equipment, small wares and special flatware forhigh end private parties in our private house.♦ Supervised all dining room related issues during regular service and private parties.♦ Responsible for hiring and firing of staff♦ Responsible for all closing duties.

Opening Service Team

• Dec 2005 - Jan 2010