Experience

Envolve Health

• Hospitals and Health Care
• 1 - 100 Employee

• Communications Specialist

  • Jun 2019 - Present

  Envolve administers dental, vision, and pharmacy benefits for its parent company, Centene. - Writer, Editor, Proofreader in rapidly growing, cross-functional, regulated environment with changing priorities, across multiple complex projects - Develop and maintain Communications-specific style guides, multiple workflow training guides, and source of truth documents - Coordinate all facets of five quarterly newsletters for providers and associates -Adobe Creative Suite, Microsoft Teams, Asana, Adobe Experience Manager, SharePoint, Microsoft Office Suite and 365 Show less



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Technical Writer & Editor

  • Apr 2019 - May 2019

  Short-term assignment: proofed and edited multiple technical training documents for high-tech flight simulation company, TRU Simulation + Training Short-term assignment: proofed and edited multiple technical training documents for high-tech flight simulation company, TRU Simulation + Training



WellCare Health Plans

• United States
• Insurance
• 700 & Above Employee

• Copywriter/Editor, Creative Services

  • Oct 2012 - Dec 2018

  • In-house, deadline-driven agency environment: creative, technical, and production projects; wrote and edited precise copy for members, providers and associates; accurately proofread print and digital materials, researched, fact checked, and evaluated for brand, voice, tone, grammar, spelling, style, specific plan details, consistency, and continuity • Streamlined print and digital materials, internal communications, Style Guide, step guides, job aids, SOPs, training materials, team resources, and proprietary software materials • Reviewed handbooks and similar required materials within a regulatory framework (federal and state/plan guidelines); learned details of managed care industry, regulations, and compliance • Developed campaign marketing collateral in collaboration with designers and business partners – signage, web, email, newsletters, SMS text messaging, presentations, banner ads, scripts, headlines, taglines, body copy, CTAs, etc. • Ensured grade-level readability; simplified complex material; specialized proofing of programming, multiple language documents, and legal language; acted as mentor to newer editors • Represented the brand across numerous lines of business; incorporated frequent changes from multiple entities • Heavy quality control and documentation of processes; QA; extensive multitasking; numerous simultaneous projects with frequently changing priorities; consistently met or beat deadlines working independently, with teams, partly remote, and in cross-functional collaborations through creative kickoff meetings and multiple communication channels • Software: Demonstrated advanced expertise in Microsoft Office Suite including Word formatting; Basic Adobe (including Photoshop, InDesign, and Professional); SharePoint; Webex, GoToMeeting, Skype IM; Papyrus workflow Show less



Hiregy

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Seasonal Proofreader

  • Jul 2011 - Oct 2012

  Seasonal Proofreader at WellCare, requested annually for seasonal Medicare proofing, then hired permanently as a Copywriter/Editor Exact dates of employment are: July 2011 - Dec 2011 June 2012 - Oct 2012 Seasonal Proofreader at WellCare, requested annually for seasonal Medicare proofing, then hired permanently as a Copywriter/Editor Exact dates of employment are: July 2011 - Dec 2011 June 2012 - Oct 2012



Hernando County Clerk of Circuit Court & Comptroller

• United States
• Government Administration
• 1 - 100 Employee

• Minutes Clerk

  • Jan 2012 - Jun 2012

  • Follow numerous SOPs with rigorous attention to details • Fast and accurate typing and editing of minutes for County Commissioner meetings, with extensive training in use of meeting minutes proprietary software; scan and attach documents • Codify new ordinances; process all mail and construction bids on behalf of Clerk of Court • Follow numerous SOPs with rigorous attention to details • Fast and accurate typing and editing of minutes for County Commissioner meetings, with extensive training in use of meeting minutes proprietary software; scan and attach documents • Codify new ordinances; process all mail and construction bids on behalf of Clerk of Court



Guitar International, LLC

• Book and Periodical Publishing
• 1 - 100 Employee

• Freelance Audio Transcription

  • 2008 - 2012

  • Complete accurate transcriptions of recorded musician interviews for online content publication • Timely turnaround and light editing of transcripts from audio • Complete accurate transcriptions of recorded musician interviews for online content publication • Timely turnaround and light editing of transcripts from audio



Various Companies

• United States
• 700 & Above Employee

• Other Experience

  • Jun 1990 - Aug 2010

  Supper club office assistant - Colorama Music Club & Studio: 2 seasons Web services, e-commerce, transcription - Self-employed: 10 years Financial proofreader - Bisk Education: 1 year Royalty accountant - Copyright Management, Inc: 2 years Retail manager - World of Science: 2 years Environmental Education Specialist - Museum of Science & Industry (MOSI): 1 year Zookeeper Educator - Busch gardens: 2 years Supper club office assistant - Colorama Music Club & Studio: 2 seasons Web services, e-commerce, transcription - Self-employed: 10 years Financial proofreader - Bisk Education: 1 year Royalty accountant - Copyright Management, Inc: 2 years Retail manager - World of Science: 2 years Environmental Education Specialist - Museum of Science & Industry (MOSI): 1 year Zookeeper Educator - Busch gardens: 2 years