Experience

Texas Tech University Health Sciences Center El Paso

• United States
• Higher Education
• 400 - 500 Employee

• Instructional Designer

  • Mar 2021 - Present

  Develop instructional materials and products and assist in the technology-based redesign of courses. Assist faculty in learning about, becoming proficient in, and applying instructional technology. Leads the design and development of online learning projects to support a self-directed learning curriculum.

• Information Technology Business Analyst

  • Jul 2019 - Feb 2021

  -Requirements gathering, analysis and documentation for internal business processes.-Use of analytical skills, including process description, logic, problem diagnostics, problem solving and attention to detail.-Experience with application management and administration, creation of forms and reports and software testing.-Experience with various types of software applications.-Understanding of project management and planning.-Must be team oriented, self-motivated and flexible-Establish and maintain effective work relationships.-Possess the ability to generate clear and concise documentation.-Understand key trends and best practices as they relate to business and application analysis.-Exercise judgment based on an understanding of organizational policies and activities.-Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.-Communicate effectively, both orally and in writing.-Provide IT application support and guidance to Office of Medical Education deans and staff. Show less



LHW, Inc.

• El Paso, TX

• Manager

  • Dec 2016 - Present

  Work closely with ownership to ensure all business goals are met, work with the management team in planning, executing, and promoting events, inventory control and loss prevention, ordering and receiving of all consumable and non-consumable products, identify, interview, and select the necessary staff for our team, vendor relations, monitor & mentor employees to help them reach their maximum potential, handle guest concerns, difficult patrons, and exceed guest expectations, create positive relationships with our guests, manage POS, cash handling and management, ensure all operations are in compliance with fire, health, and safety regulations. Show less



Texas Tech University Health Sciences Center El Paso

• United States
• Higher Education
• 400 - 500 Employee

• Compliance Lead Analyst

  • Dec 2017 - Mar 2019

  Develop risk assessment scopes, tools and perform assessments of various areas within the institution. Create reports associated with completed assessments. Present results of assessments to stakeholders. Responsibilities include collecting, analyzing and developing data relative to area, making recommendations and assisting in implementation of projects. Highly organized and analytical, strong problem-solving abilities, attention to detail, exude leadership, clear oral and written communication, proactive, collaborative and persistent work ethic. Work is performed under general supervision with latitude for independent judgment in accordance with established policies and procedures. Show less

• Information Technology Business Analyst

  • Mar 2016 - Dec 2017

  Provide IT application support and guidance to Office of Medical Education deans and staff. Gather and document requirements, assist in task planning and coordination, and act as liaison between internal customers and other IT teams.Responsible for Canvas support which includes support and training for students, faculty and coordinators, report creation and analysis, direct communication with the vendor and software testing, documentation and troubleshooting, testing and training for end users. Provide systems training and educational support to students, faculty and staff through email communications, WebEx webinars, written user guides and live presentations. Troubleshoot and test full range of PLFSOM applications and work closely with development team on enhancement requests and new development projects. Propose ideas to increase system and internal process efficiencies.• Analysis• Project management/planning• Student/Faculty support & training Show less

• Webmaster

  • Apr 2014 - Mar 2016

  Performed specialized analytical duties in the operation and maintenance of the institution’s web presence. Responsibilities included collecting, analyzing and developing data relative to area, making recommendations and managing projects. Work was performed under general supervision with latitude for independent judgment in accordance with established policies and procedures. Maintained websites for both clinical and administrative departments and provided user support for the content management system. Created new pages for new departments and schools as needed. Wrote new content and kept old content fresh by adding and updating photos and physician profiles as needed. Re-designed clinical and academic websites, designed and managed main institutional web-page’s for the school of nursing, school of medicine, graduate school of biomedical sciences, and intranet pages.) Web development, knowledge of various computer programs, social media and other emerging media to include audio/video use on websites.• Webmaster• Project management/planning• User support Show less



TE Connectivity

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• IT Operations Supervisor

  • Sep 2008 - Apr 2014

  Provided supervision to group of employees with variations in skill from basic to highly skilled. Frequently interacted with other supervisors, peers, business unit and operations leaders, customers and other internal/external departments, interaction normally required the ability to gain cooperation of others. Received assignments and determined the process by which to meet them. Initiated and communicated a variety of personnel actions: employment, termination, performance and salary reviews, disciplinary actions, scheduling and approving overtime. Determined best course of action to meet schedules and/or resolve technical problems. Analyzed and corrected problems that are not immediately evident in existing systems or processes. Provided timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel. Complied with company policies, procedures and service guidelines. Achieved a strong culture of Continuous Improvement philosophies. • Overall IT Leadership • Analysis and project planning • Continuous improvement methodologies development Show less



Tyco Electronics

• IT Operations Support Analyst

  • 2006 - Apr 2008

  Recommend changes in development, maintenance, and system standards. Train users in conversion and upgrades and various applications. Provide technical leadership and support to the user community. Support includes general reactive response to requests submitted through the helpdesk as well as proactive guidance to business unit technical leaders. Specific duties include the following: Install, configure, troubleshoot, and resolve complex PC problems. Take a proactive approach on hardware solutions, upgrades and repairs. Provide network and operating system support, set up and configuration of servers and workstations. Provide user support to include email accounts, print services, and applications. Plan, design, and implement systems, including configuration, troubleshooting problems, and coordinating with vendors for installation of such items as routers, bridges, concentrators, and switches. Evaluate company requirements to determine appropriate alternative. Write and maintain procedures and logs as needed. Keep inventory of all computer equipment. Perform traffic study analysis to determine best configuration of systems. Conduct research on prominent future technologies and equipment. • Overall IT support • Analysis and project planning • Local and remote user support Show less



Currey Adkins

• Support Analyst

  • Apr 2006 - Jul 2006

  Provided network and operating system support, set up and configuration of servers and workstations. Provided user support to include email accounts, print services, and applications. Problem solving and assisting users is a large part of the job. Prioritization of problem calls, make decisions regarding system maintenance, to allow users system access with as little down time as possible. Managed network, involving configuration, installation and daily troubleshooting, maintained all the documentation (policies and procedures), backups, training, and maintenance, of the workstations, and servers using different OS. • Provided effective support local and remote for external customers. • Troubleshot and maintained servers and workstations greatly reducing user down time. • Analysis and implementation of new systems. Show less



La La Imports, LP

• Computer Specialist

  • Oct 2001 - Apr 2006

  Responsibilities included but were not limited to network operating system support, some functions of setting up user accounts, print services, applications and e-mail accounts. Problem solving and assisting users is a large part of the job. Prioritization of problem calls, decisions regarding system maintenance, to allow users system access with as little down time as possible. Managed network, involving configuration, installation and daily troubleshooting, updated documentation (policies and procedures), backups, training, and maintenance, of the workstations, and servers using different OS. Processed all end of day posting and work on special projects as assigned. Provided administrative and clerical support for IT Manager. • Provided effective user support local and remote encouraging users not to limit the computer ability to produce. • Troubleshot and maintained servers and workstations greatly reducing user down time. • Dedicated project leader, meeting deadlines and seeing it through every time. Show less



El Paso-Los Angeles Limousine Express

• Administrative Assistant/PC Tech.

  • May 1999 - Oct 2001

  Managed small windows network, involving helpdesk functions. Responsibilities include but were not limited to maintenance and troubleshooting of the network and all the office equipment. Design and issued frequent travelers cards. Prepared reports and conducted research for special projects. Provided administrative and clerical support for the president and vice-president. • Provided user support greatly reducing user down time. • Staff training, teaching users what various applications can do for them. • Administrative office functions in relation to customers and office management. Show less



Dismas Charities

• Administrative Assistant/Comp. Tech.

  • Feb 1998 - Mar 1999

  Managed all financial transactions, maintained resident count, and reported resident status to the Federal Bureau of Prisons on a daily basis. Responsible for maintaining the workstations and user support. Provided administrative and clerical support for the Executive Director. • Processed billing and submitted to Federal Bureau of Prisons resulting in prompt and accurate reimbursement from the federal government for services rendered. • Provided user support for the staff. • Maintained effective liaison with the Federal Bureau of Prisons. Show less



Alternative House, Inc.

• Administrative Assistant/Tech.

  • Sep 1996 - Feb 1998

  Managed all financial transactions, coordinated executive meetings with the Federal Bureau of Prisons. Assisted counselors with caseload management (resident employment, collect resident restitution payments, and oversee resident daily chores). Responsible for maintaining the workstations and user support. • Assisted in the overall effective operation of the halfway house resulting in successful transition from prison to the community for many residents. • Provided caseload support for the counselors. • Maintained effective liaison with the Federal Bureau of Prisons Show less