Experience

You Make It

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Administrator

  • Aug 2022 - Present



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• DJ

  • Dec 2018 - Present

  DJ for 1 year+ I have played venues ranging from Fabric, Dalston Superstore, Pxssy Palace, Lick and etc. (2018/19) since being selected for the Pxssy Palace X Boiler Room DJ workshop (2018) I have since gone on to collaborate with the likes of Balamii Radio for several guest mixes. I am passionate about the music industry and as a result I have endeavoured to successfully immerse myself in the London nightlife scene. I am constantly on the lookout for opportunities to build partnerships and can confidently collaborate and liaise with promoters, venues, and other key components of the industry. This can largely be attributed to utilising social media to mould a consistent image and brand to successfully market myself and establish professional connections. I am amassing a loyal following across multiple platforms by creating engaging content across Instagram, Soundcloud, and Twitter.



Appear Here

• United Kingdom
• Internet Marketplace Platforms
• 1 - 100 Employee

• Customer Service Coordinator

  • Oct 2021 - Jun 2022

  Delivering exceptional service to all users of platform to build a brand that is admired, recognised, and loved.Successfully building and maintaining solid relationships with customers by solving tickets with speed and professionalism.Triage inbound phone calls and aiding new users in getting registered on the website. and general administrative dutiesCustomer Insight: Identify new opportunities for gaining deep understanding of our users’ experience and build a reliable system for actionable feedback.Deposit Process: Managing the efficient processing of damage deposits following the end of every UK booking and general administrative duties.



1020 Radio

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Radio Host

  • Mar 2021 - Oct 2021



SPOKE

• France
• Software Development
• 1 - 100 Employee

• UX Design Intern

  • Feb 2021 - Mar 2021

  Working directly with SPOKE’s leadership team to help test, optimise and develop the user experience of the soon-to-launch music meditation app. Working directly with SPOKE’s leadership team to help test, optimise and develop the user experience of the soon-to-launch music meditation app.



Coral

• United States
• Events Services

• Customer Service Manager

  • May 2020 - Jan 2021

  Acting as first point of contact for customers, building relationships, handling queries and offering assistance and friendly customer service.Promoting Coral Connect and encouraging customer sign-ups and updating marketingSafely opening and closing the shop, organising maintenance, responding to emails and telephone enquires. Acting as first point of contact for customers, building relationships, handling queries and offering assistance and friendly customer service.Promoting Coral Connect and encouraging customer sign-ups and updating marketingSafely opening and closing the shop, organising maintenance, responding to emails and telephone enquires.



Civil Service Fast Stream

• United Kingdom
• Government Administration
• 700 & Above Employee

• Intern @ Ministry of Defence

  • Sep 2018 - Nov 2018

  Administrative duties - answering phone calls and redirecting as necessary.Preparing and disseminating correspondence, memos and forms.Supporting and facilitating the completion of regular reports and minutes., updating calendar.Organised the agenda and attendance for high profile boards and meetings Administrative duties - answering phone calls and redirecting as necessary.Preparing and disseminating correspondence, memos and forms.Supporting and facilitating the completion of regular reports and minutes., updating calendar.Organised the agenda and attendance for high profile boards and meetings



Ministry of Defense (Civil Service SDIP)

• Intern

  • Aug 2018 - Oct 2018

  ● Answering phone calls and redirecting as necessary.● Preparing and disseminating correspondence, memos and forms.● Supporting and facilitating the completion of regular reports.● Developing and maintaining an up to date filing system.● Organised the agenda and attendance for high profile boards and meetings ● Answering phone calls and redirecting as necessary.● Preparing and disseminating correspondence, memos and forms.● Supporting and facilitating the completion of regular reports.● Developing and maintaining an up to date filing system.● Organised the agenda and attendance for high profile boards and meetings



Stonegate Pub Company Limited

• Cayman Islands
• 1 - 100 Employee

• Bar Staff

  • Dec 2017 - Jul 2018

  ● Preparing and serving alcoholic and non-alcoholic beverages.● Interacting with customers.● Taking orders and serving snacks and making recommendations.● Restocking and replenishing bar inventory and supplies.● Checking customers’ identification and confirming it meets the legal drinking age. ● Preparing and serving alcoholic and non-alcoholic beverages.● Interacting with customers.● Taking orders and serving snacks and making recommendations.● Restocking and replenishing bar inventory and supplies.● Checking customers’ identification and confirming it meets the legal drinking age.



Beastwang

• Bars, Taverns, and Nightclubs
• 1 - 100 Employee

• Social Media Representative

  • Sep 2017 - Jun 2018

  ● Utilised social media tools to increase ticket sales and social media engagement.● Conducted market research to keep up with current trends and staying relevant to the audience.● Using knowledge of the music industry to successfully campaign for DJ performances. ● Utilised social media tools to increase ticket sales and social media engagement.● Conducted market research to keep up with current trends and staying relevant to the audience.● Using knowledge of the music industry to successfully campaign for DJ performances.



Toys"R"Us

• United States
• Retail
• 700 & Above Employee

• Team Leader

  • Jun 2016 - Sep 2017

  ● Keeping detailed records of inventory use and sales, and advising management on ordering where necessary.● Conducting team meetings to update members on performance goals, sales targets and KPI’s set by Head Office. ● Providing quality customer service, including interacting with customers and answering enquiries and complaints.● Assisting the team manager with daily running of the store and taking over responsibilities when absent. ● Keeping detailed records of inventory use and sales, and advising management on ordering where necessary.● Conducting team meetings to update members on performance goals, sales targets and KPI’s set by Head Office. ● Providing quality customer service, including interacting with customers and answering enquiries and complaints.● Assisting the team manager with daily running of the store and taking over responsibilities when absent.