Experience

POST BANK UGANDA

• Financial Services
• 1 - 100 Employee

• Regional Relationship Manager-CBD

  • Jul 2022 - Present

  To grow and retain client relationships within the region. To execute on the bank’s business offering, initiatives, and activities aimed at optimizing both client experience and profitability for the bank. Set and drive the achievement of the region’s specific financial targets and achieve the budgeted profitability. To grow and retain client relationships within the region. To execute on the bank’s business offering, initiatives, and activities aimed at optimizing both client experience and profitability for the bank. Set and drive the achievement of the region’s specific financial targets and achieve the budgeted profitability.



Exim Bank Uganda

• Uganda
• Banking
• 1 - 100 Employee

• Relationship Manager

  • Jan 2021 - Jun 2022

  To grow the Bank’s books and maximize profitability by properly and professionally maintaining existing clients and proactively acquiring new clients in the target group, identifying client needs, and providing tailor-made solutions. To grow the Bank’s books and maximize profitability by properly and professionally maintaining existing clients and proactively acquiring new clients in the target group, identifying client needs, and providing tailor-made solutions.



UNITED BANK FOR AFRICA

• 700 & Above Employee

• Relationship Manager

  • Jul 2017 - Dec 2020

  Built and maintained relationships with new and existing clients while providing high level of expertise.Supported the branch by overseeing the efficient operation of the branch including tellers and customer service.Planned portfolio solutions after carefully analyzing clients' financial health and future requirements. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than 60% in new business per Month. Show less

• TEAM MEMBER DOMESTIC OPERATIONS AND CUSTOMER SERVICE

  • Jun 2013 - Jun 2017

  Manage EFT credit suspense accounts on a daily basis with all reconciliations done with BOU. Daily resolving, capture, clearance, inward EFTs and outward EFTs.Manage and ensure 100% of complaints on EFTS are resolved within 24hrs. Report and balance all GL accounts assigned to the team leader and manager.Customer service: identify and satisfy customer needs, educate them on various bank products, services and procedures and account opening process.Customer support: Attend to customers' inquiries, complaints and requests, and giving feedback to both management and customers.completed highly accurate, high-volume money counts via both manual and machine-driven approaches, processed FX transactions, deposits, withdrawals, money orders and cheques. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.Performed all transactions in cordial, efficient and professional manner Show less