Associate Relations Leader

• Aug 2020 - Present

• Coordinated the MAU at GE Corporate Safety Standards of * Give customer site tours to screened candidates to show the work environment and expected job conditions. • * Start MAU new hires to their assigned site safety and security standards • * Verify associate compliance with PPE, dress code, timeclock compliance, break schedules, and general policy compliance • * Track associate time and attendance in MAU and client systems, resolving missed punch events • * Ensure safe work and… Show more • Coordinated the MAU at GE Corporate Safety Standards of * Give customer site tours to screened candidates to show the work environment and expected job conditions. • * Start MAU new hires to their assigned site safety and security standards • * Verify associate compliance with PPE, dress code, timeclock compliance, break schedules, and general policy compliance • * Track associate time and attendance in MAU and client systems, resolving missed punch events • * Ensure safe work and complete multiple behavioral-based observations per shift in ICI Process Map • * Use sound judgment to evaluate risks and seek advice • * Process payroll and update MAU metrics package or associated KPIs • * Generate attendance counseling notices and scanned completed documents in Avionte • * Process, verify, and maintain documentation for each employee, including information on absences, performance reports, and termination dates and reasonings • * Audit time records • * Listen to and use new information appropriately • * Engage in safety and other investigations, assisting in securing statements • * Follow-up with customer supervision on basic floor-level tasks, such as securing PPE • * Audit associate OJT training records for compliance, providing feedback to the Site Manager • * Complete daily ARS standard work and submit it to the ARL or Site Manager • * Exercise listening, questioning, motivating, influencing, and decision-making skills • * Identify opportunities for improving and streamlining processes • * Audit and authorize all required paperwork • * Establish good rapport with client supervisors and associates • * Perform other duties as assigned2018 – 2020 Assessor

Assessor

• Feb 2018 - Aug 2020

• Test potential BMW employees with written and hands-on assessments • Instruct candidates. On how to pass the hands-on test • Data entry

Customer Relations Executive

• Jul 2017 - Feb 2018

De-escalating disgruntled customers. Processed returns and exchanges for Samsung customers. De-escalating disgruntled customers. Processed returns and exchanges for Samsung customers.

Shift Manager

• Jan 2017 - Jul 2017

Assistant Trainer

• Nov 2015 - Dec 2016

Assistant Trainer in ensuring all security officer and managers were compliant with all rules, regulations, and procedures dictated by the US Government.

Supervisory Transportation Security Officer

• Jan 2013 - Nov 2015

Supervised lead officers and Transportation Officers

Lead Transportation Security Officer

• Oct 2010 - Jan 2013

Ensured safe transport of people and cargo while assisting supervisory officers.

Transportation Security Officer

• Nov 2002 - Oct 2010

Ensured the safe transport of people and cargo.