Experience

Gardens Alive

• Lawrenceburg, IN

• Quality Assurance Monitor

  • Mar 2003 - Present

  I managed a team of over 30 agents. l Ordered and distributed office supplies while adhering to a fixed office budget. l Answered and managed incoming and outgoing calls while recording accurate messages. l Listened to call center representatives' recorded conversations to ensure excellent customer service and adherence to policies. I reviewed email replies to customers to ensure quality. l Gave recommendations on improvement plans and commendations on agents who gave superb customer service, worked hand in hand with team leaders to improve team's performance. l Trained new Quality Assurance monitors. Show less



School To Work

• Ripley County Facilitator

  • Mar 2001 - Jan 2003

  l Attend Community Action Meetings and Facilitate activities directed by the Community Action Team. l Formulate mailing lists to maintain good communications to school partners, business partners and community leaders. l Present School to Work information to educators and encourage educator involvement. l Build partnerships and make connections with educators and businesses. l Promote School to Work in the Media. l Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Show less



Twenty-first Century Scholars

• Ripley County Parent Leader

  • Jan 1999 - May 2000

  l Identify and provide support services to Twenty-first Century Scholar families through the Support Program Parent Project. l Formulate committees, plan monthly meetings, write newsletter articles, assist in selecting and training local Parent Leaders. l Promote the Twenty-first Century Scholars Program. l Screened applicant resumes and coordinated both phone and in-person interviews. l Identify and provide support services to Twenty-first Century Scholar families through the Support Program Parent Project. l Formulate committees, plan monthly meetings, write newsletter articles, assist in selecting and training local Parent Leaders. l Promote the Twenty-first Century Scholars Program. l Screened applicant resumes and coordinated both phone and in-person interviews.