Edith Groeneveld
OBT schipper at Stromma Netherlands- Claim this Profile
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English Full professional proficiency
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French Elementary proficiency
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German Elementary proficiency
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Dutch Native or bilingual proficiency
Topline Score
Bio
Derek Higbee
Edith is a highly qualified manager. I had the pleasure to work for Edith for the last two years in her role as Global Manager Service Desk at Bose. Edith understands the work life balance and goes out of her way to reduce the stress of an incredibly stressful job for her employees. Edith always has an open-door policy and encourages her employees to come to her with any and all issues. Edith creates a positive environment to work in making sure her employees always have the tools they need to get the job done.
Denis Roy, CISM
During the time I spend at Bose as Information Security Officer for Europe and APAC, , I've particularly enjoyed working with Edith. She has really great skills leading global collaboration, aligning processes, enforcing and optimizing them through remote collaboration tools (more relevant nowadays then ever before). Edith is not only a great professional to drive collaboration and make things happen, but also very pleasant to work with, taking the time to share her skills with her colleagues to achieve great team work. This is why I strongly recommend Edith for her skills, her professionalism and her mindset
Derek Higbee
Edith is a highly qualified manager. I had the pleasure to work for Edith for the last two years in her role as Global Manager Service Desk at Bose. Edith understands the work life balance and goes out of her way to reduce the stress of an incredibly stressful job for her employees. Edith always has an open-door policy and encourages her employees to come to her with any and all issues. Edith creates a positive environment to work in making sure her employees always have the tools they need to get the job done.
Denis Roy, CISM
During the time I spend at Bose as Information Security Officer for Europe and APAC, , I've particularly enjoyed working with Edith. She has really great skills leading global collaboration, aligning processes, enforcing and optimizing them through remote collaboration tools (more relevant nowadays then ever before). Edith is not only a great professional to drive collaboration and make things happen, but also very pleasant to work with, taking the time to share her skills with her colleagues to achieve great team work. This is why I strongly recommend Edith for her skills, her professionalism and her mindset
Derek Higbee
Edith is a highly qualified manager. I had the pleasure to work for Edith for the last two years in her role as Global Manager Service Desk at Bose. Edith understands the work life balance and goes out of her way to reduce the stress of an incredibly stressful job for her employees. Edith always has an open-door policy and encourages her employees to come to her with any and all issues. Edith creates a positive environment to work in making sure her employees always have the tools they need to get the job done.
Denis Roy, CISM
During the time I spend at Bose as Information Security Officer for Europe and APAC, , I've particularly enjoyed working with Edith. She has really great skills leading global collaboration, aligning processes, enforcing and optimizing them through remote collaboration tools (more relevant nowadays then ever before). Edith is not only a great professional to drive collaboration and make things happen, but also very pleasant to work with, taking the time to share her skills with her colleagues to achieve great team work. This is why I strongly recommend Edith for her skills, her professionalism and her mindset
Derek Higbee
Edith is a highly qualified manager. I had the pleasure to work for Edith for the last two years in her role as Global Manager Service Desk at Bose. Edith understands the work life balance and goes out of her way to reduce the stress of an incredibly stressful job for her employees. Edith always has an open-door policy and encourages her employees to come to her with any and all issues. Edith creates a positive environment to work in making sure her employees always have the tools they need to get the job done.
Denis Roy, CISM
During the time I spend at Bose as Information Security Officer for Europe and APAC, , I've particularly enjoyed working with Edith. She has really great skills leading global collaboration, aligning processes, enforcing and optimizing them through remote collaboration tools (more relevant nowadays then ever before). Edith is not only a great professional to drive collaboration and make things happen, but also very pleasant to work with, taking the time to share her skills with her colleagues to achieve great team work. This is why I strongly recommend Edith for her skills, her professionalism and her mindset
Credentials
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Diploma Sociale Hygiëne
SVHFeb, 2023- Nov, 2024 -
Project Management Simplified
LinkedInNov, 2020- Nov, 2024 -
Project Management Foundations
LinkedInOct, 2020- Nov, 2024
Experience
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Stromma Netherlands
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Netherlands
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Leisure, Travel & Tourism
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1 - 100 Employee
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OBT schipper
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Apr 2023 - Present
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HVO Querido
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Netherlands
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Civic and Social Organizations
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700 & Above Employee
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Interim Service Delivery Coordinator
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Jan 2021 - Jan 2022
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Bose Corporation
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Global Manager Service Desk
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Jul 2018 - Oct 2020
Manager of a skilled service desk team with agents in EU, US and via a managed service in India. Responsible for aligning global and regional processes and maturing the ‘follow the sun’ global support model, harmonizing US, EU and APAC standard practices. Ensuring that all our internal SLA targets were met both through personal support as well as through automated services. Member of the Infrastructure and Operations Management Team.Collaborate with technical teams within our Information Services organization following our agile standards, including knowledge transfer, end user implementation and communication, awareness campaigns and training sessions.Participate in all projects and implementations of end user products and applications (ie global transition from Skype to MS Teams).Train internal teams on ITSM tools and practices.Act as Global Incident Manager for high priority incidents. Show less
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Service Desk Team Lead
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Apr 2013 - Jul 2018
Team Lead of the European Service Desk. A team of skilled support technicians providing Tier 1 and 2 support to the European user community.
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Service Desk specialist
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Dec 2008 - Mar 2013
Tier 1 and 2 service desk support for the European user community.
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trainer/developer
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May 2001 - May 2008
Development and implementation of (web)applications for a variety of advisory tasks on Social Security. Responsible for training a group of 70 Social Security Advisors of FNV Bondgenoten (Dutch union) on calculation modules, applications and relevant legislation. Development and implementation of (web)applications for a variety of advisory tasks on Social Security. Responsible for training a group of 70 Social Security Advisors of FNV Bondgenoten (Dutch union) on calculation modules, applications and relevant legislation.
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Education
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1979 - 1980
Schoevers College
Receptionist/Informatrice, -- -
1974 - 1979
Scholengemeenschap Noord
HAVO, --
Community
