Information Technology Supervisor

• Aug 2001 - Present

• Responsible for trouble shooting and debugging program bugs in Jda Systems and Point of Sale Windss Software; • Responsible for modifying the existing programs with improvement; • Support Radio Frequency Scanners ,wireless and desktop Barcode Printers; • Provide network administration to include LAN troubleshooting and resolution; • Support 14 Retail Locations and more than 100 end-users with computer, network systems and peripheral devices; • Manage the configuration and performance management of all PC systems and telecommunications; • Maintains passwords, data integrity and file system security for the desktop environment; • Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site; • Recommend hardware and software solutions and upgrades using established procurement processes; • Establish, review, approve and process quotes, requisitions and purchase order for capital equipment; • Responsible for providing the desktop system administration and support to the network; • Responsible for providing help, support and assistance in installation of the system, setup and maintenance of the user account, data recovery, etc; • Interact with the clients to resolve issues and problems; • Responsible for providing Files and reconciliation of Year end Stock Count. • Provide Management Information Reports from the AS400 Database using Crystal Report,Query Tools and Report Writers; * Prepare R&D Project Reports Show less

Information Technology Specialist

• 1991 - 2001