Experience

Universal Access and Systems Solutions Inc.

• Philippines
• IT Services and IT Consulting
• 100 - 200 Employee

• Information Technology Infrastructure Lead Manager

  • Nov 2022 - Present



The Remote Group

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• IT System and Network Infrastructure Manager

  • Dec 2021 - Nov 2022



BMG Outsourcing, Inc.

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior IT System Support Administrator

  • Sep 2019 - Nov 2021



Shore360, Incorporated

• Clark Philippines

• Senior IT Team Lead - Network And System Administrator

  • Jul 2016 - Sep 2019

  • Support LANs, WANs, network segments, Internet, and intranet systems. • Perform installing Cat6 UTP network cable wire or Wi-Fi devices • Perform Troubleshooting PC Desktops, Laptop notebooks and Servers devices • Diagnose hardware and software problems, and replace defective components • Perform data backups and disaster recovery operations. • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. • Maintain logs related to network functions, as well as maintenance and repair records. • Maintain an inventory of parts for emergency repairs • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Maintain network servers such as file servers, VPN gateways, intrusion detection systems. • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. • Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Design, configure, and test computer hardware, networking software and operating system software. • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. • Monitoring PRTG Network Monitor bandwidth utilization • Provided end user support on their Remote Session Terminal Server issues • Finding and resolving problems and establishing Internet/network connection of a computer/device/node. • Configuring a router, switch or any network management device • Adding, configuring and reinstalling a network printer • Troubleshoot wireless connection problems • Configuration of load balance (ISP) on (pfSense OS) is an open source firewall/router • Alert, isolate, and resolve network outages and performance issues Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Technical Support Consultant (Microsoft Office Answer Desk)

  • Oct 2015 - Feb 2016

  Sutherland Global Services Philippines, Inc. Customer Care Technical Support Consultant (Microsoft Office Answer Desk) 5 October 2015 – 5 February 2016 Responsibilities: • Perform first line Customer Care • Processing of inbound and written communication • Processing administrative tasks for the project • Support for the new comers in the team • Escalating tasks to IT support when needed • Perform probing question for the customer information • Perform documentation for the customer issue • Perform LogMeIn remote access session with the customer PC’s or Laptop’s • Perform troubleshooting on Microsoft Office issue like stopped working, launching issue and activation issue on MS Word, Excel, Power Point, One Note. • Perform configuration MS Outlook on send and receive error issue • Assisting and educated customer to perform Download, Install and Activation of MS Office (2007,2010,2013,365 & 2016 Version) for the complete installation • Perform double checking on MS Office installation for now up and running • Perform customer up selling work and play bundle for 2 options - First is Premium Software Support (PSS). It will cover 1 issue, and 30 days’ warranty for the same issue and computer. - Second is our ASSURE Plan, it will cover unlimited issues, all issues, office issues, Windows issues, Advance Virus issues and advance PC tune up. Show less



Freelance :: Self Employed

• France
• Software Development
• 100 - 200 Employee

• IT Computer Service Technician

  • May 2015 - Sep 2015

  Freelance Self Employed Worker (Philippines) Computer Service Technician 25 May 2015 – 29 September 2015 Responsibilities: • Visiting home users to set up their PC’s or fix faulty equipment • Offering technical support on-site or via phone, remote access and email • Determine users’ technical needs and provide them with appropriate solutions • Install hardware, software and device drivers on standalone computers • Install and configure computer networks including LAN and WAN • Manage network configurations to ensure that all computers on a network can communicate effectively • Test computers peripherals, hardware and software to ensure that they are working appropriately • Install and configure monitors, keyboards and printers/scanner • Troubleshoot hardware and software problems • Ensure that all computers are secured effectively by installing and updating antivirus software Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT System Support Specialist

  • Jun 2011 - Mar 2015

  Hewlett-Packard Enterprise (Singapore) PTE LTD. IT System Support Specialist (SOE Remote Monitoring Centre) 13 June 2011 – 27 March 2015 Responsibilities: • Support Standard Operating Environment (SOE) Singapore Public Sector – IDA Account. • Performs Centralized Monitoring of the SOE Infrastructure Via BEM (BMC Event Manager) & SCOM (System Center Operations Manager) • Manage all events promptly and escalate high severity incidents to the HSIM (High Severity Incident Management) team. The key objective is to predict and pre-empt potentially high severity situations and conditions to avoid possible service and component failures. • Manage RMC (Remote Monitoring Centre) are monitoring, incident ticket creation via Remedy, tool escalation and providing situational awareness to the Government Representatives and Agencies supported by SOE RMC. • Provide incident reports and root cause analysis to help prevent future occurrences. • Coordinate shift planned and breakdown maintenance activities with the capabilities team to ensure such activities are planned and carried out to minimize disruption to services provided. • Monitoring status of critical infrastructure and services. • Monitor process operating parameters and quality control data and take appropriate investigatory corrective actions to ensure processes are run within set operating parameters to minimize downtime, whilst delivering consistent quality of service. • Perform Data Centre Remote Management Console connectivity support • Manage all sending SMS information for High Severity Incident Management Tier 1, 2 & 3 • Perform Services Desk / Help Desk services • Good Communication and end user relationship skills • Able to perform other duties when needed and required • Support a large pool of users (>7000 users) • Desktop/PC management (PDA devices, Pocket PC, troubleshooting, etc.) Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT System Support Engineer (Wintel Operations)

  • Sep 2009 - Dec 2010

  Hewlett-Packard Enterprise Global Center (Metro Manila, Philippines) IT System Support Engineer (Wintel Platform Operations) 07 September 2009 – 31 December 2010 Responsibilities: • Perform 24 x 7 Wintel Platform Support Standby / Helpdesk duties • Perform Technical Support - 2nd Level Desktop, Server and Application Support • Perform Troubleshooting PC Desktops, Laptop notebooks and Servers devices. • Perform Troubleshooting Operating System: Windows 2000, 2003, 2008 Server, VMware Server. • Client / Remote Management Console connectivity support (iLO and VMWare Console) • Desktop services (including Active Directory user management) • Monitoring Priority incident ticket on HP Open View Service Center (OVSC) • Monitoring Windows Server drive space threshold (HDD) • Monitoring Windows cluster resources • Incident Management • Perform Service Desk/Help Desk services • Perform Windows Server Patching updates • Perform Windows Server Investigation • Perform Windows Server health check (CPU) • Extended server drive space using Disk part command • Network connectivity - Remote client server management Across Asia Pacific, Europe, the Middle East and Africa. Show less



SourceHOV

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Technical Support Engineer

  • Apr 2006 - Jan 2009

  SourceHOV Inc. (Clark Pampanga, Philippines) IT Technical Support Engineer 24 April 2006 – 31 January 2009 Responsibilities: • Perform 24 x 7 Technical Support Standby / 2nd Level Technical Support duties. • Maintain support computer systems, its peripherals and other IT equipment. • Monitoring Operating System: Windows 2003, 2008 Server • Monitoring Network Infrastructure and troubleshooting. • Monitoring Service Desk Ticketing Tools (Open View Service Center) • Monitor IT processing workflow and activities. • Monitor Internet traffic load and ISP performance. • Document different IT processing workflow and activities. • Maintain user account in Active Directory and in-house program. • Provide end users support. • Answer e-mail inquiry related to IT operations. • Install and configure software’s (Windows XP, company approved Software’s and applications) onto workstations. • Perform coordination to the vendor for troubles that are out of local support control. • Perform routinely IT tasks as provided. • Perform ID request and maintenance. • Perform best effort system security monitoring and updates. • Perform health check server and review system event logs. • Perform backup and restore procedure. • Perform virus review and updates. • Perform windows security review and updates. • Perform client remote desktop and VMware server management Show less



Kokomo’s Hotel & Restaurant

• Balibago Angeles City Pampanga Philippines

• IT Technical Support Consultant

  • Oct 2002 - Dec 2005

  Kokomo’s Hotel and Restaurant (Angeles City Pampanga, Philippines) IT Technical Support Consultant 12 October 2002 – 26 December 2005 Responsibilities: • Perform and provides level 1 stability network and system support through the entire onsite place. • Works with other support staff to assess and monitor systems usage, bandwidth utilization. • Coordinates with other IT staff to research, recommend, procure, configure, and deploy computer server hardware, software, peripherals, and related equipment. • Establishes and enforces well-defined and controlled schedules for systems downtimes and maintenance activity. • Perform installing operation system: Windows XP, Windows 2003 server Show less



AOL

• United States
• Software Development
• 700 & Above Employee

• Customer Care Consultant (Community Action Team)

  • Sep 1998 - Dec 2000

  America Online Member Services (Clark Pampanga, Philippines) Customer Care Consultant (Community Action Team) 14 September 1998 – 09 December 2000 Responsibilities: • Perform Customer Care Consultant, Community Action Team (CAT) Department Level 2 in America Online Member Services Philippines. • Monitoring all customers doing harassment. • Doing warning, suspension and termination account of an AOL member. • Make sure that teamwork exists by helping one another or extending the assistance to someone who needs it. • Perform other related duties as required and assigned. Show less