Edi Hendry
Technical Support Specialist at Sumsub- Claim this Profile
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Chinese Full professional proficiency
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English Professional working proficiency
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Indonesian Native or bilingual proficiency
Topline Score
Bio
Firyal Kasyfi
Edi is a very capable as Tech Support who is generalist who is able to work with team or individually. He is also a fast learner, can give a practical and efficent ways to solve a problem with company or peers. See you on top, Edi!
Yedija Sinaga
Edi has a high initiative with all his projects in his hands. He will take the initiative and lead the team to achieve the team's goal. Edi has brilliant technical skills that can help to work on day-to-day tasks. It's a pleasure working with Edi for the past 1.5 years.
Firyal Kasyfi
Edi is a very capable as Tech Support who is generalist who is able to work with team or individually. He is also a fast learner, can give a practical and efficent ways to solve a problem with company or peers. See you on top, Edi!
Yedija Sinaga
Edi has a high initiative with all his projects in his hands. He will take the initiative and lead the team to achieve the team's goal. Edi has brilliant technical skills that can help to work on day-to-day tasks. It's a pleasure working with Edi for the past 1.5 years.
Firyal Kasyfi
Edi is a very capable as Tech Support who is generalist who is able to work with team or individually. He is also a fast learner, can give a practical and efficent ways to solve a problem with company or peers. See you on top, Edi!
Yedija Sinaga
Edi has a high initiative with all his projects in his hands. He will take the initiative and lead the team to achieve the team's goal. Edi has brilliant technical skills that can help to work on day-to-day tasks. It's a pleasure working with Edi for the past 1.5 years.
Firyal Kasyfi
Edi is a very capable as Tech Support who is generalist who is able to work with team or individually. He is also a fast learner, can give a practical and efficent ways to solve a problem with company or peers. See you on top, Edi!
Yedija Sinaga
Edi has a high initiative with all his projects in his hands. He will take the initiative and lead the team to achieve the team's goal. Edi has brilliant technical skills that can help to work on day-to-day tasks. It's a pleasure working with Edi for the past 1.5 years.
Credentials
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CCNA: Enterprise Networking, Security, and Automation
CiscoAug, 2021- Nov, 2024 -
CCNA: Introduction to Networks
CiscoJul, 2021- Nov, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
CiscoJul, 2021- Nov, 2024 -
Introduction to Cybersecurity
CiscoMay, 2021- Nov, 2024 -
Networking Essentials
CiscoMay, 2021- Nov, 2024 -
Certified Associate in Project Management (CAPM)
Logical OperationsDec, 2020- Nov, 2024 -
MTA: Database Fundamentals - Certified 2019
MicrosoftMay, 2019- Nov, 2024 -
MTA: Software Development Fundamentals - Certified 2018
MicrosoftDec, 2018- Nov, 2024 -
Chinese Proficiency Test Level 5
Confucius Institute HeadquartersOct, 2020- Nov, 2024 -
Test of English for International Communication
TOEIC® Program
Experience
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Sumsub
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Technical Support Specialist
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May 2023 - Present
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Flash Coffee
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Singapore
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Technology, Information and Internet
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300 - 400 Employee
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Technical Support APAC
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Nov 2021 - May 2023
• Led Tech Support member for supporting North-East Asia region (Taiwan, Hongkong, South Korea). • Led onboarding automation project(Working with JIRA Webhooks, Google Workspace API, Mattemost API). • Technical document and Internal Knowledge-based creation (Tools: Confluence & Notion) • Analyze customer issues and provide the best solutions. • Participate in Support SLA project to ensure better standard and quality when providing support to country team. • Work closely with Developer team and Product team in order to analyze issue report from country team. Show less
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Pegatron
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Taiwan
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Management Information System Staff
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Sep 2020 - Oct 2021
• Working closely with IT manager in Mainland China and Taiwan in matter of Network Installation, IT Budget and IT Purchasing related stuff. • Support on providing production data in Database to Operations team (SQL). • VoIP (IP Phone) setup using Avaya system. • Support on IT hardware devices such as Laptop, Computer, Printer and Cisco Conference(Webex). • Working closely with IT manager in Mainland China and Taiwan in matter of Network Installation, IT Budget and IT Purchasing related stuff. • Support on providing production data in Database to Operations team (SQL). • VoIP (IP Phone) setup using Avaya system. • Support on IT hardware devices such as Laptop, Computer, Printer and Cisco Conference(Webex).
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Universitas Internasional Batam
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Indonesia
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Education Administration Programs
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1 - 100 Employee
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Junior Network Support
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Jun 2019 - Jun 2020
• Ensure LAN and Wifi connection stable in whole campus area.• Access point configuration and troubleshooting.• Switch configuration and troubleshooting (VLAN).
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IT Support Specialist
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May 2017 - Jun 2019
• IT Hardware Support for University Employee, Class room and Computer Lab.• Cisco webex video conference support.
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Education
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2017 - 2021
Universitas Internasional Batam
Bachelor's degree, Information System
Community
