Edgar H.
Product Owner at SmartDealer Technologies- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Javier Morejon
Mr. Hernandez is a most trust-worthy individual. He excels at any task put forth onto him. His exceptional charisma skills benefit his duties/responsibilities as a manager when providing services to clients. His knowledge on graphics and computer programming has saved me on several occasions. He is a great employee and most-importantly a friend.
Ian Welsch
Edgar has an eye for design that not many others possess. He's extremely professional with excellent communication skills that help get the job done the right way, the first time.
Javier Morejon
Mr. Hernandez is a most trust-worthy individual. He excels at any task put forth onto him. His exceptional charisma skills benefit his duties/responsibilities as a manager when providing services to clients. His knowledge on graphics and computer programming has saved me on several occasions. He is a great employee and most-importantly a friend.
Ian Welsch
Edgar has an eye for design that not many others possess. He's extremely professional with excellent communication skills that help get the job done the right way, the first time.
Javier Morejon
Mr. Hernandez is a most trust-worthy individual. He excels at any task put forth onto him. His exceptional charisma skills benefit his duties/responsibilities as a manager when providing services to clients. His knowledge on graphics and computer programming has saved me on several occasions. He is a great employee and most-importantly a friend.
Ian Welsch
Edgar has an eye for design that not many others possess. He's extremely professional with excellent communication skills that help get the job done the right way, the first time.
Javier Morejon
Mr. Hernandez is a most trust-worthy individual. He excels at any task put forth onto him. His exceptional charisma skills benefit his duties/responsibilities as a manager when providing services to clients. His knowledge on graphics and computer programming has saved me on several occasions. He is a great employee and most-importantly a friend.
Ian Welsch
Edgar has an eye for design that not many others possess. He's extremely professional with excellent communication skills that help get the job done the right way, the first time.
Credentials
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Jira Fundamentals Badge
AtlassianFeb, 2023- Sep, 2024 -
Trello Fundamentals Badge
AtlassianFeb, 2023- Sep, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceAug, 2023- Sep, 2024 -
Data Science Fundamentals - IBM DS0101EN
IBMAug, 2023- Sep, 2024 -
Google AdWords Certification
GoogleAug, 2016- Sep, 2024
Experience
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SmartDealer Technologies
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Product Owner
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Nov 2017 - Present
• Worked directly with clients, including leading automotive companies like Ford, Porsche, and Mopar, to understand their goals and requirements, gather feedback, and ensure expectations are met. • Managed QA and development teams using JIRA and Agile methodologies (Scrum,Waterfall,Kanban) • Created detailed user stories that effectively communicate feature requirements and functionality to stakeholders, ensuring that their needs are accurately represented in the product development… Show more • Worked directly with clients, including leading automotive companies like Ford, Porsche, and Mopar, to understand their goals and requirements, gather feedback, and ensure expectations are met. • Managed QA and development teams using JIRA and Agile methodologies (Scrum,Waterfall,Kanban) • Created detailed user stories that effectively communicate feature requirements and functionality to stakeholders, ensuring that their needs are accurately represented in the product development process. • Fostered trust and collaboration with clients through frequent meetings throughout the week, providing project progress updates and conducting milestone checkups. • Consistently met and exceeded platform Service Level Agreements (SLAs) across all Ecommerce platforms. • Employed a servant leader approach to mentoring and coaching on best Agile practices while breaking down barriers between stakeholders. • Championed an Agile approach by reinforcing values in the workplace such as continuous improvement and people over processes. • Develop low-resolution wire frames to effectively illustrate UI/UX elements, providing stakeholders with a clear understanding of the product's design and expectation. • Employed strong interpersonal skills to build meaningful relationships with clients, end users, and stakeholders to actively contribute and support the overall strategy of the product. • Frequently reported and advised Executive-level business leaders on overall strategy, milestones, KPIs, and other Agile metrics. Show less • Worked directly with clients, including leading automotive companies like Ford, Porsche, and Mopar, to understand their goals and requirements, gather feedback, and ensure expectations are met. • Managed QA and development teams using JIRA and Agile methodologies (Scrum,Waterfall,Kanban) • Created detailed user stories that effectively communicate feature requirements and functionality to stakeholders, ensuring that their needs are accurately represented in the product development… Show more • Worked directly with clients, including leading automotive companies like Ford, Porsche, and Mopar, to understand their goals and requirements, gather feedback, and ensure expectations are met. • Managed QA and development teams using JIRA and Agile methodologies (Scrum,Waterfall,Kanban) • Created detailed user stories that effectively communicate feature requirements and functionality to stakeholders, ensuring that their needs are accurately represented in the product development process. • Fostered trust and collaboration with clients through frequent meetings throughout the week, providing project progress updates and conducting milestone checkups. • Consistently met and exceeded platform Service Level Agreements (SLAs) across all Ecommerce platforms. • Employed a servant leader approach to mentoring and coaching on best Agile practices while breaking down barriers between stakeholders. • Championed an Agile approach by reinforcing values in the workplace such as continuous improvement and people over processes. • Develop low-resolution wire frames to effectively illustrate UI/UX elements, providing stakeholders with a clear understanding of the product's design and expectation. • Employed strong interpersonal skills to build meaningful relationships with clients, end users, and stakeholders to actively contribute and support the overall strategy of the product. • Frequently reported and advised Executive-level business leaders on overall strategy, milestones, KPIs, and other Agile metrics. Show less
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System2t
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United States
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Business Consulting and Services
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1 - 100 Employee
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Creative Product Manager
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2014 - Apr 2020
• Simultaneously managed multiple projects, adapting to evolving client needs. • Demonstrated advanced skills in Photoshop and Adobe Suite programs, adeptly crafting visually compelling flyers that effectively conveyed messages and captured target audiences. • Initiated positive change by proposing and implementing streamlined work processes, enhancing overall team efficiency and project outcomes. • Created UI/UX mock ups and info-graphics to illustrate complex solutions to… Show more • Simultaneously managed multiple projects, adapting to evolving client needs. • Demonstrated advanced skills in Photoshop and Adobe Suite programs, adeptly crafting visually compelling flyers that effectively conveyed messages and captured target audiences. • Initiated positive change by proposing and implementing streamlined work processes, enhancing overall team efficiency and project outcomes. • Created UI/UX mock ups and info-graphics to illustrate complex solutions to stakeholders. • Managed the development of branding and designs that aligned with clients' visions and target audiences. • Managed Google AdWords campaigns, optimizing keywords and copy for increased online visibility. • Led diverse overseas teams, fostering creativity and innovation while meeting goals. • I and sprint planning sessions to ensure team alignment and efficient task allocation. • Proficiently performed photo editing tasks, enhancing visual appeal and ensuring a polished and professional presentation. • Assumed responsibility for essential web administration tasks, including hosting management and efficient oversight of WordPress-based platforms. Show less • Simultaneously managed multiple projects, adapting to evolving client needs. • Demonstrated advanced skills in Photoshop and Adobe Suite programs, adeptly crafting visually compelling flyers that effectively conveyed messages and captured target audiences. • Initiated positive change by proposing and implementing streamlined work processes, enhancing overall team efficiency and project outcomes. • Created UI/UX mock ups and info-graphics to illustrate complex solutions to… Show more • Simultaneously managed multiple projects, adapting to evolving client needs. • Demonstrated advanced skills in Photoshop and Adobe Suite programs, adeptly crafting visually compelling flyers that effectively conveyed messages and captured target audiences. • Initiated positive change by proposing and implementing streamlined work processes, enhancing overall team efficiency and project outcomes. • Created UI/UX mock ups and info-graphics to illustrate complex solutions to stakeholders. • Managed the development of branding and designs that aligned with clients' visions and target audiences. • Managed Google AdWords campaigns, optimizing keywords and copy for increased online visibility. • Led diverse overseas teams, fostering creativity and innovation while meeting goals. • I and sprint planning sessions to ensure team alignment and efficient task allocation. • Proficiently performed photo editing tasks, enhancing visual appeal and ensuring a polished and professional presentation. • Assumed responsibility for essential web administration tasks, including hosting management and efficient oversight of WordPress-based platforms. Show less
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PartSites
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United States
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Automotive
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1 - 100 Employee
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Project Manager
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May 2016 - Nov 2018
• Oversaw development work of 6 developers servicing and maintaining 550+ global Automotive Ecommerce websites. • Increased developer output and team velocity by 32% by implementing new company-wide time tracking methods. • Applied Agile, Kanban, and Scrum methodologies to work within Sprints to plan, develop, and deliver increments of value including both improvements and defect resolution to the platform. • Acted as a liaison between interdependent departments such as Sales and… Show more • Oversaw development work of 6 developers servicing and maintaining 550+ global Automotive Ecommerce websites. • Increased developer output and team velocity by 32% by implementing new company-wide time tracking methods. • Applied Agile, Kanban, and Scrum methodologies to work within Sprints to plan, develop, and deliver increments of value including both improvements and defect resolution to the platform. • Acted as a liaison between interdependent departments such as Sales and Marketing to align on product objectives and goals in order to meet sales goals and customer acquisition metrics. • Leveraged Agile technology and services such as Jira and Confluence to enhance methodology application, identify and track user stories, and facilitate bug resolution. • Delivered value to the organization and to stakeholders through actively breaking down barriers between the development team and stakeholders to maximize product value. • Employed an Agile servant leader approach to mentoring, coaching, and educating business leaders and stakeholders on product strategy, road mapping, and best Agile practices.
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Client Service Manager
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Aug 2013 - May 2016
• Served as the first point of contact for clients and end users while providing exception client service to effective resolve issues. • I was responsible for training new team members, monitoring performance, and providing feedback and coaching. I also developed and implemented procedures to improve team efficiency and customer satisfaction. • Established mutually beneficial working relationships with clients and end users to investigate bugs, address concerns, and recreate client issues… Show more • Served as the first point of contact for clients and end users while providing exception client service to effective resolve issues. • I was responsible for training new team members, monitoring performance, and providing feedback and coaching. I also developed and implemented procedures to improve team efficiency and customer satisfaction. • Established mutually beneficial working relationships with clients and end users to investigate bugs, address concerns, and recreate client issues to formulate resolution management plans. • Frequently used Jira software to accurately document issues, troubleshoot problems, and communicate information to development teams for further investigation. • Followed up on tickets, bugs, and other client facing issues to enhance end user experience.
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Visa
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United States
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IT Services and IT Consulting
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700 & Above Employee
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CSR
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Jul 2010 - Aug 2013
- Designated Lead and was regularly training and coaching to agents. - Responsible for handling high profile clients from different financial institutions. - Keeping accurate and up-to-date records of client interactions and transactions - Creating and maintaining training materials and documentation. - Consistently met or exceeded all of my quarterly goals and demonstrated a commitment to continuous improvement. - My consistent work ethic, attention to detail and expertise in… Show more - Designated Lead and was regularly training and coaching to agents. - Responsible for handling high profile clients from different financial institutions. - Keeping accurate and up-to-date records of client interactions and transactions - Creating and maintaining training materials and documentation. - Consistently met or exceeded all of my quarterly goals and demonstrated a commitment to continuous improvement. - My consistent work ethic, attention to detail and expertise in the field were recognized by my superiors, and I was chosen to be a part of the Chase mobile wallet team that was responsible for the on boarding and implementation of this new pilot program. - Despite initially starting as a temporary employee with a one-year contract, my hard work and dedication to my role led to me being offered a permanent member full-time position before my contract was even up Show less - Designated Lead and was regularly training and coaching to agents. - Responsible for handling high profile clients from different financial institutions. - Keeping accurate and up-to-date records of client interactions and transactions - Creating and maintaining training materials and documentation. - Consistently met or exceeded all of my quarterly goals and demonstrated a commitment to continuous improvement. - My consistent work ethic, attention to detail and expertise in… Show more - Designated Lead and was regularly training and coaching to agents. - Responsible for handling high profile clients from different financial institutions. - Keeping accurate and up-to-date records of client interactions and transactions - Creating and maintaining training materials and documentation. - Consistently met or exceeded all of my quarterly goals and demonstrated a commitment to continuous improvement. - My consistent work ethic, attention to detail and expertise in the field were recognized by my superiors, and I was chosen to be a part of the Chase mobile wallet team that was responsible for the on boarding and implementation of this new pilot program. - Despite initially starting as a temporary employee with a one-year contract, my hard work and dedication to my role led to me being offered a permanent member full-time position before my contract was even up Show less
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Sorter
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2009 - 2010
As a sorter, I was responsible to quickly locate the destination zip code on an incoming box (up to 70 lbs.) and securely place it in its designated location, all while sorting at a rate of 1200 packages per hour or better, and maintaining excellent handling. Examine and inspect containers, material and products in order to ensure that the packaging specification are met and safe from hazardous material. Route packages on the fly to appropriate locations based on origin and… Show more As a sorter, I was responsible to quickly locate the destination zip code on an incoming box (up to 70 lbs.) and securely place it in its designated location, all while sorting at a rate of 1200 packages per hour or better, and maintaining excellent handling. Examine and inspect containers, material and products in order to ensure that the packaging specification are met and safe from hazardous material. Route packages on the fly to appropriate locations based on origin and destination. Meticulously record and organize package information data for UPS tracking records. Show less As a sorter, I was responsible to quickly locate the destination zip code on an incoming box (up to 70 lbs.) and securely place it in its designated location, all while sorting at a rate of 1200 packages per hour or better, and maintaining excellent handling. Examine and inspect containers, material and products in order to ensure that the packaging specification are met and safe from hazardous material. Route packages on the fly to appropriate locations based on origin and… Show more As a sorter, I was responsible to quickly locate the destination zip code on an incoming box (up to 70 lbs.) and securely place it in its designated location, all while sorting at a rate of 1200 packages per hour or better, and maintaining excellent handling. Examine and inspect containers, material and products in order to ensure that the packaging specification are met and safe from hazardous material. Route packages on the fly to appropriate locations based on origin and destination. Meticulously record and organize package information data for UPS tracking records. Show less
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Circuit City
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Technology, Information and Internet
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700 & Above Employee
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FireDog Computer/Computer Technician/Sales Rep
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2008 - 2009
I was responsible for increasing computer hardware & digital camera sales in our store department by investigating problems; developing solutions; preparing reports; making recommendations to management and recommending solutions to customers. Excelled in representing and promoting the organization's products and services which included in-home product services, showrooms, and home shows as required. I was later promoted to FireDog - Computer Technician where I was responsible for the… Show more I was responsible for increasing computer hardware & digital camera sales in our store department by investigating problems; developing solutions; preparing reports; making recommendations to management and recommending solutions to customers. Excelled in representing and promoting the organization's products and services which included in-home product services, showrooms, and home shows as required. I was later promoted to FireDog - Computer Technician where I was responsible for the following. -Installing hardware and software -Maintaining,repairing and troubleshooting equipment -Configuring computer networks -Offering technical support on-site/phone or email -Recommending products & services Show less I was responsible for increasing computer hardware & digital camera sales in our store department by investigating problems; developing solutions; preparing reports; making recommendations to management and recommending solutions to customers. Excelled in representing and promoting the organization's products and services which included in-home product services, showrooms, and home shows as required. I was later promoted to FireDog - Computer Technician where I was responsible for the… Show more I was responsible for increasing computer hardware & digital camera sales in our store department by investigating problems; developing solutions; preparing reports; making recommendations to management and recommending solutions to customers. Excelled in representing and promoting the organization's products and services which included in-home product services, showrooms, and home shows as required. I was later promoted to FireDog - Computer Technician where I was responsible for the following. -Installing hardware and software -Maintaining,repairing and troubleshooting equipment -Configuring computer networks -Offering technical support on-site/phone or email -Recommending products & services Show less
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Computer Technician
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2005 - 2007
Maintain and manage workstation and servers while resolving conflicting and complex technical issues relating to computer and network services. I was also front line support to recommend, sell and educate clients on product and services. Increased store revenue by creating the online sales department to expand our target market to online customer. Maintain and manage workstation and servers while resolving conflicting and complex technical issues relating to computer and network services. I was also front line support to recommend, sell and educate clients on product and services. Increased store revenue by creating the online sales department to expand our target market to online customer.
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Education
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Florida International University
Information Technology, Minor Business -
DeVry University
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Hialeah Miami Lakes Sr. High
Community
