Experience

magic42 - eCommerce Development Agency

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Content and Marketing Executive

  • Oct 2023 - Present

  Worked alongside magic42's agency owner to strategise and develop content marketing, including blogs, email marketing, case studies and social media, for the online eCommerce industry. Worked alongside magic42's agency owner to strategise and develop content marketing, including blogs, email marketing, case studies and social media, for the online eCommerce industry.



Premier Software part of Journey Hospitality

• Social Media and Content Executive

  • Jul 2020 - Aug 2023

  Developed and delivered content strategies for the UK’s leading spa management software solution. Presented these to the Chief Marketing Officer and Managing Director to align them with commercial roadmaps. Role included:► Researching and writing SEO-optimised blogs for thought-leadership► Writing editorials and case study content for press and website► Crafting, coding (HTML) and scheduling email marketing► Collating information for internal and client-facing newsletters► Creating partner and product landing pages to increase sales► Development of data sheets and proofing product brochures for prospects► Scripting, recording and editing how-to video content for YouTube► Strategising content for Facebook, Instagram, Twitter and LinkedIn via Hootsuite► Negotiating bookings for shows and media, managing the marketing budget► Working with a small marketing team to develop marketing campaigns. Show less

• Digital Marketing Apprentice - Content Writer

  • Jun 2018 - Jul 2020

  Worked with marketing manager to craft content for social media, website and marketing materials.



JC Social Media

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Social Media Account Manager

  • Jan 2018 - Feb 2018

  Communicated with clients to create and action a social media marketing strategy. This would also include researching content, create blogs articles and schedule social media posts via Buffer. Created and relayed reports based on the success of the content for future plans. Communicated with clients to create and action a social media marketing strategy. This would also include researching content, create blogs articles and schedule social media posts via Buffer. Created and relayed reports based on the success of the content for future plans.



Home Retail Group PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Argos - (Digital Team) Customer Service Adviser & Sales

  • Mar 2013 - Jan 2018

  Primarily a customer service role through social media (via Conversocial), but also included selling products through digital channels. Operated on digital systems to build positive rapport, including:► Pro-active use of social media to efficiently resolve product and service complaints,► Encouraging sales with carefully phrased communication over Live Chat interactions,► E-mailing to relay important information to customers regarding their orders,► Liaising with product suppliers and internal departments for order updates,► Researching product information for Q&A (FAQ), ensuring attention to detail is met,► Assisting customers with delivery requests and orders through telecommunication,► Interaction with the technical team to repair and enhance company website services. Show less

• Argos - Customer Service Adviser (Large Goods)

  • Sep 2012 - Mar 2013

  Engaged with customers through both telecommunication and e-mail in order to resolve their queries. Primary work included chasing deliveries through specialised software, positively conveying details to the customer, and handling of statistics to ensure the satisfaction of the business, customer and colleague.



Sandy Task Force

• Public Relations Officer

  • Jan 2012 - Aug 2012

  Volunteer position. Spear-headed the task force's strategic promotion through local newspapers, council newsletters and press releases. Played a vital and leading role to publicise the task force, maintain a database and handle client enquiries. Outreach campaign harvested great success in volunteer sign-ups. Volunteer position. Spear-headed the task force's strategic promotion through local newspapers, council newsletters and press releases. Played a vital and leading role to publicise the task force, maintain a database and handle client enquiries. Outreach campaign harvested great success in volunteer sign-ups.



Interserve

• United Kingdom
• Construction
• 700 & Above Employee

• Cleaner

  • 2009 - 2011

  Knowledge of the Care of Substances Hazard to Health (COSHH) to ensure front of house cleaned in Homebase and Sainsbury's stores around the region, particularly. Displays of bathroom and kitchen areas maintained to a high level of cleanliness, in addition to toilet areas and staff areas. Seasonal position throughout my university study. Knowledge of the Care of Substances Hazard to Health (COSHH) to ensure front of house cleaned in Homebase and Sainsbury's stores around the region, particularly. Displays of bathroom and kitchen areas maintained to a high level of cleanliness, in addition to toilet areas and staff areas. Seasonal position throughout my university study.