Experience

D. Samuels & Associates, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Data Analyst

  • Feb 2023 - Present

  United States Duties include reviewing, gathering, and compiling various reports for the client and managers. Reporting relates to compliance and standards/regulations as wells as examining big data. Examining the unique needs and concerns of the business to develop relevant practices and procedures for preparing reports. Creating databases relevant to business needs.



Liberty Tax Service

• Accounting

• Tax Preparer

  • Jan 2014 - Present

  1008 N Shepherd Dr Houston, TX 77008 Us the liberty Tax System to access and help each client.i would also have to sometimes convince the client that our services where worth what they are paying for.



Maximus

• Australia
• Advertising Services
• 1 - 100 Employee

• DATA PROC I BILINGUAL

  • Oct 2022 - Feb 2023

  Remote Took incoming calls and took down more data about the resent disaster make sure the data entered is correctly and looking over the application and correcting and miss entered information to help streamline the application process.



Continuum Global Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• VERIZON SENIOR CUSTOMER SERVICE

  • Oct 2021 - Oct 2022

  Remote Effectively communicated with call center representatives and supervising management to ultimately improve the company's metrics Provides exceptional professional customer service to clients via phone Maintains a working knowledge of the company's products to assist with specific customer inquiries Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction Offer different Upsala item to all the customers to better assist there needs



Conduit Global

• United States
• IT System Custom Software Development
• 400 - 500 Employee

• Tier 2 Technical Support Specialist

  • Sep 2020 - Oct 2021

  San Antonio, Texas Metropolitan Area Metropolitan Area Keep customers informed of progress during issue lifecycle and make follow- up calls or communications in a timely manner. Assist team members and provide support and solutions to customer queries to meet company objectives. Developed and tested new product offerings prior to release to assist development team in bug identification. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed… Show more Metropolitan Area Keep customers informed of progress during issue lifecycle and make follow- up calls or communications in a timely manner. Assist team members and provide support and solutions to customer queries to meet company objectives. Developed and tested new product offerings prior to release to assist development team in bug identification. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Activated accounts for clients interested in new services. Described product highlights and benefits to help guide purchasing decisions. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Collected vital information to support company and associates through interviews and data analysis. Show less



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Apprentice

  • Oct 2017 - Apr 2020

  Bloomington, Indiana Initially stated as Kitchen Manager and promoted to Service Manager in less than a year. Currently serving as Assistant General Manager in charge of spearheading all aspects of restaurant operation encompassing hiring and recruitment of employees, training supervision, scheduling, payroll, coordination with human resources, and food and office supply inventory management, development, design, and long-term business planning. Specifically, accountable for the development of company Human… Show more Initially stated as Kitchen Manager and promoted to Service Manager in less than a year. Currently serving as Assistant General Manager in charge of spearheading all aspects of restaurant operation encompassing hiring and recruitment of employees, training supervision, scheduling, payroll, coordination with human resources, and food and office supply inventory management, development, design, and long-term business planning. Specifically, accountable for the development of company Human Resource and staffing procedures. Managing the daily operations including vendor sourcing, entertainment booking, and profit and loss for restaurant operation with over $3.5m in projected sales. • Supervise and direct a team of 34, including 3 shift leaders to ensure smooth follow of store operation. • Ensure all customers have a great dining experience by identifying their needs, providing excellent customer service, preparing orders, and effectively dealing with suggestions and complaints. • Created a motivated and positive store environment to inspire employees and make the customer feel welcome. • Trained and developed all staff members to ensure delivery of quality service and uphold service standards. • Developed and executed company hiring and training program meeting start up hiring targets and achieving turnover rates of 25% or below. • Consistently achieving top quartile customer satisfaction scores. • Authored company rules and regulations, employee handbook, and performance review process. • Implemented company procedures for workman's comp and general liability reporting. Trained and educated management staff on crisis management. • Developed and executed local marketing strategy including special event promotions resulting in a 13% sales lift. • Planned and executed numerous fundraising events with local non-profit organizations raising over 15k dollars for the local community. Show less



Pei Wei

• United States
• Restaurants
• 500 - 600 Employee

• Kitchen Manager

  • Oct 2014 - Sep 2017

  Woodlands, tx Hiering and retaing employees.make sure that a professional kitchen runs smoothly in terms of food preparation and timely service. ensuring quality food by cooking and preparing food to order, monitoring food waste and inventory levels, and training and developing crew members to be future Kitchen Managers.Scheduled and submitted weekly schedules. Enforced all state and company policies and procedures for sanitation and food quality. Developing hourly team members into successful salaried… Show more Hiering and retaing employees.make sure that a professional kitchen runs smoothly in terms of food preparation and timely service. ensuring quality food by cooking and preparing food to order, monitoring food waste and inventory levels, and training and developing crew members to be future Kitchen Managers.Scheduled and submitted weekly schedules. Enforced all state and company policies and procedures for sanitation and food quality. Developing hourly team members into successful salaried managers.Developing hourly team members into successful salaried managers. Show less



Wingstop Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Sep 2013 - Dec 2014

  United States Hire, train, supervise, and schedule kitchen and service staff. Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste. Monitor compliance with safety, sanitation, and food preparation standards. Develop and revise kitchen procedures to optimize workflow. Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability. Held full accountability for kitchen and service teams, coordinating with… Show more Hire, train, supervise, and schedule kitchen and service staff. Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste. Monitor compliance with safety, sanitation, and food preparation standards. Develop and revise kitchen procedures to optimize workflow. Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability. Held full accountability for kitchen and service teams, coordinating with junior managers to schedule staff and align operations with business and regulatory requirements. Conducted evaluations, coached staff, and guided recruitment and training. Maintained consistent inventory with minimal waste, overseeing purchasing. Show less



The Cheesecake Factory

• United States
• Restaurants
• 700 & Above Employee

• Line Cook

  • Jul 2013 - Dec 2014

  16535 Southwest Fwy Sugar Land, TX 77479 Prepare every dish to perfection. Move to any station that needs assistance. Thoroughly clean the station at the end of the night and make sure everything is refrigerated that needs refrigeration.



Gigi's Cupcakes Franchise

• Food and Beverage Services
• 100 - 200 Employee

• Assistance Manager

  • Jun 2013 - Mar 2014

  downtown To keep up with all the customers coming in and place orders for future days. Stock and restock cupcakes as needed, make cupcakes as needed. Make a deposit to the bank after every shift, and have proper change in the bank.



HPS

• Morocco
• IT Services and IT Consulting
• 700 & Above Employee

• Concierge

  • Mar 2012 - Dec 2013

  Make sure guest are happy. Deliver packages and Wright down everything that happens. Look over the valet and make sure they do their job correctly. Report any and all strange activity that happens in the high rise building./Pick up and drop off laundry before the given time make sure the truck has no damage and report it if it does.



Raising Cane's

• United States

• Manager

  • Sep 2012 - Sep 2013

  Running perfect shifts day in and day out. Making sure that labor was at the appropriate level. Make sure all food safety regulations are followed and the customers are all satisfied with their selection of restaurant. Made sure that food was leaving the kitchen in an timely manner and well plated.



Post Oak Grill Group

• Advertising Services
• 1 - 100 Employee

• Line Cook

  • Feb 2013 - May 2013

  1415 S Post Oak Ln Houston, TX 77056 To make sure that everything was cooked properly and cleaned properly to serve guest to the best of my ability even though I was in the kitchen. And to make recipe costs for the business owner.



All Paints & Parts Corp

• Driver

  • Sep 2011 - Jun 2012

  7417 Hillcroft Street # 1a Houston, TX 77081 Mix the paint to match exactly the color requested or weight out the the color formula with out going over or under



Houston ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• IT Specialist

  • May 2009 - Aug 2011

  Houston, Texas help any employees with computer issues. Maintain Network. update drivers for all computers in building.