Edgaras Sinkevičius
E2E Mobile Platforms Analyst at Barclays Group Operations Lithuania- Claim this Profile
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Bio
Experience
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Barclays Group Operations Lithuania
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Lithuania
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Information Technology and Services
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1 - 100 Employee
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E2E Mobile Platforms Analyst
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Apr 2017 - Present
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IT Service Desk Analyst
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Jun 2015 - Apr 2017
- Delivering the 1st line Service Desk support (via telephony and digital channels) in accordance with agreed SLAs, standards and compliance procedures: troubleshooting and resolving more than 65 % of technical issues on the call & correctly assigning incidents to 2nd and 3rd line support teams if needed; watching over business operations at non business hours.- Organizing and hosting trainings for IT Service Desk new joiners.- Supervising new joiners as subject matter expert.- Driving service improvements: preparing monthly call quality audit analysis for senior leadership, analysis of the main demand drivers and suggestions to improve.- Hosting trainings for more experienced analysts to prepare them as new floor managers.
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Education
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Vilnius Gediminas Technical University
Unfinished Bachelor's, Telecommunications Engineering
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