Deputy Director Of Information Technology

• Jan 2022 - Present

Information Technology Coordinator

• Jun 2019 - Jan 2022

Computer Technician

• Jun 2017 - Jun 2019

•On-site and remote Tier II User Support throughout the organization. •Maintain User Account access and permissions through Active Directory •Inventory and Asset project management lead overseeing computer life-cycle program•ERP Application support •Law Enforcement Application support •Computer Imaging project lead •AV Support for Council Meetings •Intranet Developer and administrator

Tier II CAD Support Technician

• May 2016 - Jun 2017

Perform activities associated with implementation, integration and support of computer systems in a mission critical response operations environment. -Install Hardware; deploy workstation. -Configure Computers and devices for network -Image Computers. -Run Diagnostics, Repairs and test Computer equipment. -Regularly maintain internal service tickets and projects. Perform activities associated with implementation, integration and support of computer systems in a mission critical response operations environment. -Install Hardware; deploy workstation. -Configure Computers and devices for network -Image Computers. -Run Diagnostics, Repairs and test Computer equipment. -Regularly maintain internal service tickets and projects.

Content Manager / Technical Support

• Oct 2013 - May 2016

• Serve as a first responder to digital-platform technical glitches/outages/performance issues • Coordinate the ongoing production digital platforms including making/updating web pages in HTML and CSS • Work on various digital-platform enhancement efforts such as web page redesigns, search engine optimization, widget integration, and other evolving initiatives • Provide tech support to end user • Troubleshoot and repair application issues • Windows Server Administration and Maintenance • Create new user accounts in Active Directory • Routinely Configure Routers/Firewalls • Act as technical resources in assisting users with software Issues Show less

Social Media Intern

• Oct 2011 - May 2012

Designed requested web pages Provided MS Access Training to office staff Troubleshooting a variety of computer issues Used Google Docs to create interactive training and testing material for program participants. Designed requested web pages Provided MS Access Training to office staff Troubleshooting a variety of computer issues Used Google Docs to create interactive training and testing material for program participants.

U.S.ARMY

• Jan 2002 - Oct 2010

Training Specialist

• Feb 2010 - Aug 2010

Counseled and mentored subordinates Developed and maintained all training records and schedules Provided administrative and clerical support to Command Staff Facilitated training both simulated and realistic Advised the Operations Readiness Non-Commissioned Officer on deployment training Responsible for planning and executing unit mobilization plans Counseled and mentored subordinates Developed and maintained all training records and schedules Provided administrative and clerical support to Command Staff Facilitated training both simulated and realistic Advised the Operations Readiness Non-Commissioned Officer on deployment training Responsible for planning and executing unit mobilization plans

Civil Affairs Team Leader

• Jan 2009 - Jan 2010

Updated and monitored Data Base for an Operational area consisting of over 7k Personnel Mentored and counseled subordinates Served as the Kuwait Ministry of Defense Liaison/Civil Affairs Team Leader in the Directorate of Host Nations Affairs Responsible for Commanding and controlling a team consisting of 4 U.S. and Host Nation specialists designated to monitoring The conduct of the Civil Military Operations Tracked all correspondences between the two organizations, processed security badge requests for U.S. organizations, and worked Closely with the Kuwait General Administration on all customs documentation matters Show less

Training and Operations Specialist

• Sep 2006 - Jan 2009

Worked closely with the Plans, Training, Mobilization and Security Officer in planning long range projects and special mission Requirements assigned to the command Coordinated and supervised Federal inmate work release program Served as primary point of contact when faced with internal conflict resolution Performed tasks requiring strong analytical reasoning in order to identify, extract, and implement polices required to execute the Operational orders given to the command Planned, coordinated, and conducted readiness reviews and after action reviews to identify areas needing improvement Served on high profile missions to include the transportation of the Secretary of the Army and Joint Chief of Staff Planned and executed Installation events including Fleet Week and NYC Marathon support Show less