Desktop Support Administrator

• Feb 2023 - Present

• Respond to tickets in ServiceNow in a timely manner and ensure resolution of all open technical issues as required. • Conduct software installs. • Troubleshoot Microsoft Office applications i.e., windows 10 &11. • Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote session and/or onsite support as required. • Change clients PIV, add, and remove user’s accounts in Active Directory. • Image and reimage zero clients and laptops i.e., thin, and thick clients. • Perform troubleshooting of outages, failed peripheral equipment, and system errors to include printers, cell phones, PDAs, VDI, and laptops. • On-site travel to between buildings to install hardware and troubleshoot technical issues. Show less

Lead Armed Security Officer

• Feb 2022 - Jan 2023

• Supervised security officers on my shift. • Maintained leadership in the absence of the security manager. • Managed shift schedule and shift change. • Assisted the security manager with disciplinary actions. • Assisted in supervising annual security training. • Patrol secure and access-controlled areas. • Maintained security logs of each shift. • Reviewed security officer's weekly timecard before submission. • Supervised security officers on my shift. • Maintained leadership in the absence of the security manager. • Managed shift schedule and shift change. • Assisted the security manager with disciplinary actions. • Assisted in supervising annual security training. • Patrol secure and access-controlled areas. • Maintained security logs of each shift. • Reviewed security officer's weekly timecard before submission.

Aerostat Operator

• Jan 2019 - Sep 2019

Force Protection Officer

• Jul 2017 - Feb 2018

Soldier

• Sep 2013 - Jan 2017

Infantryman - 11B Infantryman - 11B