Experience

PREFETTURA DI NAPOLI UFFICIO TERRITORIALE DEL GOVERNO
• Italy
• Legal Services
• 1 - 100 Employee
• Guardia

  • Jul 2022 - Present

XPO Logistics Europe
• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee
• Spedizioniere

  • Apr 2023 - Present


The Apollo Group

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Bartender

  • Nov 2022 - Present

  Barista Barista



Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• • Oct 2018 - Present

• • Oct 2018 - Present



Air France-KLM

• Airlines and Aviation
• 700 & Above Employee

• Customer Service Assistance

  • Oct 2016 - Oct 2018

  Main Responsibilities: ▪ Manage large amounts of incoming calls ▪ Identify and assess customers' needs to achieve satisfaction ▪ Build sustainable relationships and trust with customer accounts through open and interactive communication ▪ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents ▪ Follow communication procedures, guidelines and policies Show less



Lis S.p.A.

• Italy
• Construction

• Security Operations Specialist

  • Aug 2018 - Sep 2018

  Responsabe of catering uploads on aircrafts Responsabe of catering uploads on aircrafts


SEA Milan Airports
• Italy
• Airlines and Aviation
• 500 - 600 Employee
• P.R.M assistance

  • May 2018 - Sep 2018


Western Union

• United States
• Financial Services
• 700 & Above Employee

• Western union agent

  • Dec 2013 - Nov 2016

  B2B italian language agents support in money transfers procedures B2B italian language agents support in money transfers procedures



Teleperformance Greece

• Customer Service Representative - Western Union

  • Oct 2013 - Oct 2016

  Main Responsibilities: ▪ Open and maintain customer accounts by recording account information ▪ Resolve product or service problems by clarifying the customer's complaint ▪ Selecting and explaining the best solution to solve the problem ▪ Maintain financial accounts by processing customer adjustments ▪ Contribute to team effort by accomplishing related results as needed ▪ Meet personal/team sales targets and call handling quotas ▪ Resolve customer complaints via phone, email, mail or social media ▪ Place or cancel orders ▪ Utilize computer technology to handle high call volumes Show less



Santhikoshotels

• Lunchroom Food Service Supervisor

  • Sep 2012 - Oct 2013

  Main Responsibilities: ▪ Manage all Food and Beverage and day-to-day operations within budgeted guidelines and to the highest standards ▪ Preserve excellent levels of internal and external customer service ▪ Design exceptional menus, purchase goods and continuously make necessary improvements ▪ Identify customers needs and respond proactively to all of their concerns ▪ Establish targets, KPI's, schedules, policies and procedures ▪ Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork ▪ Comply with all health and safety regulations ▪ Report on management regarding sales results and productivity Show less



Alpitour World

• Italy
• Travel Arrangements
• 700 & Above Employee

• Help desk Customer Service

  • Oct 2010 - Sep 2012

  Main Responsibilities: ▪ Answering customers' questions by phone, email, webchat or face-to-face ▪ Giving quotations and checking product availability ▪ Selling and taking payment ▪ Handling complaints or passing them to a manager ▪ Entering customer information onto a computer database ▪ Tracking orders and giving refunds Main Responsibilities: ▪ Answering customers' questions by phone, email, webchat or face-to-face ▪ Giving quotations and checking product availability ▪ Selling and taking payment ▪ Handling complaints or passing them to a manager ▪ Entering customer information onto a computer database ▪ Tracking orders and giving refunds



Alpitour World, Lanzarote

• Help desk Tourist Assistant

  • Jan 2009 - Oct 2010

  Main Responsibilities: ▪ Answering customer queries in person, by phone and email ▪ Finding information using computer systems, timetables, guidebooks and national tourist information centre (TIC) reference kits ▪ Making bookings for theatre performances and accommodation ▪ Setting up displays within the centre and re-stocking literature ▪ Keeping up to date with local accommodation, places to visit, activities and events Main Responsibilities: ▪ Answering customer queries in person, by phone and email ▪ Finding information using computer systems, timetables, guidebooks and national tourist information centre (TIC) reference kits ▪ Making bookings for theatre performances and accommodation ▪ Setting up displays within the centre and re-stocking literature ▪ Keeping up to date with local accommodation, places to visit, activities and events