Edgar Paez
Systems Administrator at Avening Management and Technical Services, LLC- Claim this Profile
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Bio
Credentials
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ITIL Foundation Level
PeopleCertAug, 2022- Oct, 2024 -
Active Security Clearance
U.S. GovernmentOct, 2013- Oct, 2024 -
CompTIA Security+ CE
CompTIANov, 2022- Oct, 2024
Experience
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Avening Management and Technical Services, LLC
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Systems Administrator
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Apr 2023 - Present
Provides systems administration support for the Commandant of the U.S. Marine Corps and its VIP users at Quantico, MCB. Manages on-prem accounts, network privileges, and systems access within Microsoft Active Directory domains and VMware virtual environments. Audits sensitive forms pertaining to user network access. Liaison and valuable point of contact between the assigned government ISC’s and customers to provide seamless and clear communication
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IT Specialist
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Jan 2023 - Apr 2023
Managed network and provided Tier 2 & 3 onsite/remote support for the Commandant of the U.S. Marine Corps and its VIP users. Actively installed, configured, serviced, repaired, and maintained SIPR & NIPR (Classified and Unclassified) IT systems in both stand-alone and client-server environments equipped with Windows 10 & 11 Enterprise. Provided comprehensive systems management and support through troubleshooting software and hardware, running diagnostic tests, analyzing system… Show more Managed network and provided Tier 2 & 3 onsite/remote support for the Commandant of the U.S. Marine Corps and its VIP users. Actively installed, configured, serviced, repaired, and maintained SIPR & NIPR (Classified and Unclassified) IT systems in both stand-alone and client-server environments equipped with Windows 10 & 11 Enterprise. Provided comprehensive systems management and support through troubleshooting software and hardware, running diagnostic tests, analyzing system faults, encrypting and backing up data, and upgrading/updating operating systems. Worked in secure rooms, troubleshooting and creating solutions in real-time on-site maintaining 15% above average customer satisfaction in post-call surveys. Using deep compassion and listening skills to provide customers with a superior experience. Oversaw network issues including installation, optimization, and troubleshooting Local Area Network (LAN). Managed network access for devices and user accounts in Active Directory via virtualized servers in a Microsoft Server 2016 environment Researches questions and problems to issues customers call in over the phone about or submit electronically using the BMC Remedy ticketing system.
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Alliant Insurance Services
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United States
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Insurance
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700 & Above Employee
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Underwriting Assistant
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May 2021 - Jul 2022
Provided proactive support, as the sole assistant, to the Underwriting team by processing endorsements & policies, managing physical and digital files, monitoring and analyzing spreadsheets, and updating reports to coordinate and plan project tasks. Delivered professional customer service to partnered external retail agents and local underwriting team via Teams, email, phone, and ticketing systems. Optimized daily efficiency by 75% through successful coordination with upper… Show more Provided proactive support, as the sole assistant, to the Underwriting team by processing endorsements & policies, managing physical and digital files, monitoring and analyzing spreadsheets, and updating reports to coordinate and plan project tasks. Delivered professional customer service to partnered external retail agents and local underwriting team via Teams, email, phone, and ticketing systems. Optimized daily efficiency by 75% through successful coordination with upper management via the implementation of new and efficient workflow procedures within the stateside and international teams using GAP Analysis. Show less Provided proactive support, as the sole assistant, to the Underwriting team by processing endorsements & policies, managing physical and digital files, monitoring and analyzing spreadsheets, and updating reports to coordinate and plan project tasks. Delivered professional customer service to partnered external retail agents and local underwriting team via Teams, email, phone, and ticketing systems. Optimized daily efficiency by 75% through successful coordination with upper… Show more Provided proactive support, as the sole assistant, to the Underwriting team by processing endorsements & policies, managing physical and digital files, monitoring and analyzing spreadsheets, and updating reports to coordinate and plan project tasks. Delivered professional customer service to partnered external retail agents and local underwriting team via Teams, email, phone, and ticketing systems. Optimized daily efficiency by 75% through successful coordination with upper management via the implementation of new and efficient workflow procedures within the stateside and international teams using GAP Analysis. Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Weapons Standardization
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Oct 2019 - Nov 2021
Audited established loading procedures for discrepancies and adjustments to facilitate increased proficiency among local and organization-wide standards. Conducted certified Monthly Proficiency Ratings on all load crews for the organization to ensure compliance with new and established protocols. Trained newly established and inexperienced crews on armament systems maintenance procedures, proper safety handling of munitions, loading procedures, and defined scope for… Show more Audited established loading procedures for discrepancies and adjustments to facilitate increased proficiency among local and organization-wide standards. Conducted certified Monthly Proficiency Ratings on all load crews for the organization to ensure compliance with new and established protocols. Trained newly established and inexperienced crews on armament systems maintenance procedures, proper safety handling of munitions, loading procedures, and defined scope for time-standards. Generated reports to analyze efficiency of training & auditing methods and applied metrics to further monitor performance.
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Aircraft Armament Systems Technician
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Jan 2014 - Oct 2019
Maintained multiple fleets of varying number of F-16 fighter aircrafts assigned to multiple organizations along with mission related equipment. Analyzed Integrated Maintenance Data System for proper handling of maintenance tickets, mandatory technical order changes, generating reports to coordinate aircraft maintenance and inspection scheduling. Monitored and collected statistical performance indicators and evaluation reports for adverse trends; applied corrective action where… Show more Maintained multiple fleets of varying number of F-16 fighter aircrafts assigned to multiple organizations along with mission related equipment. Analyzed Integrated Maintenance Data System for proper handling of maintenance tickets, mandatory technical order changes, generating reports to coordinate aircraft maintenance and inspection scheduling. Monitored and collected statistical performance indicators and evaluation reports for adverse trends; applied corrective action where needed. Monitored system upgrades, patches and new configurations for aircraft system. Grew local and international service relations by working with a diverse group of coworkers and contributing to multi-national joint operations to accomplish mission essential operations. Performed diagnostic tests on internal aircraft armament systems to ensure proper operations were performed and security controls were executed.
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Great North Company
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United States
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Insurance
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1 - 100 Employee
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Agent Executive Intern
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Jan 2021 - May 2021
Interned as an insurance producer for Property & Casualty Insurance. Interned as an insurance producer for Property & Casualty Insurance.
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Jack in the Box
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United States
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Restaurants
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700 & Above Employee
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Shift Leader
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Jul 2008 - Jan 2014
Directed and oversaw the work of the crew members to ensure proper food safety preparation was being followed and that food was being delivered in an efficient and timely manner. Directed and oversaw the work of the crew members to ensure proper food safety preparation was being followed and that food was being delivered in an efficient and timely manner.
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Education
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2018 - 2021
University of Colorado Denver
Bachelor of Science - BS, Risk Management & Insurance -
2022 - 2022
Community College of Denver
Associate's of Applied Science - AAS, Computer Information Systems -
2022 - 2022
ACI Learning
Computer User Support Specialist -
Community College of the Air Force
Associate's of Applied Science - AAS, Aircraft Armament Systems Technology
Community
