Eden Isaga

Consultant | Live Chat Operator at ALAN Deep Learning
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Contact Information
Location
Metro Manila, National Capital Region, Philippines, PH
Languages
  • English -

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5.0

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Chantalle Schilling

Eden is an inspiration to everyone in her team at XI Conferences. She is very well-liked by the staff, yet she is amazingly affective. As her department continues to show an increase in productivity making her a vital part of our management team.

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Experience

    • Technology, Information and Internet
    • 1 - 100 Employee
    • Consultant | Live Chat Operator
      • Sep 2021 - Present

      • Provides various services pertaining to Live Chat Operator, as determined and requested by the Company. • Review messages from leads and complete all appropriate action(s) as outlined by the most current version of standards and processes. • Communicate issues, outages, or questions to the Live Chat Manager directly or via the LNS Slack Channel. • Provides various services pertaining to Live Chat Operator, as determined and requested by the Company. • Review messages from leads and complete all appropriate action(s) as outlined by the most current version of standards and processes. • Communicate issues, outages, or questions to the Live Chat Manager directly or via the LNS Slack Channel.

    • United States
    • Insurance
    • 1 - 100 Employee
    • Lead Generation Specialist
      • Mar 2019 - Dec 2022

      • Reaching out to prospects via email and building network connection around that area. • Navigate through a conversation flow to uncover business needs. • Generate marketing qualified leads that are processed as new opportunities. • Maintain and update accurate log and activity. • Perform other duties as assigned. • Reaching out to prospects via email and building network connection around that area. • Navigate through a conversation flow to uncover business needs. • Generate marketing qualified leads that are processed as new opportunities. • Maintain and update accurate log and activity. • Perform other duties as assigned.

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Lead Nurture Specialist
      • Nov 2020 - Sep 2021

      • Promptly and efficiently answers all client’s leads questions and concerns in an ultimate effort to get that individual to schedule a time for an orientation and show up for that appointment. • Constant monitoring and communication using computer-based texting program. • Acting as a relay between a lead and the clients we provide service to. • Keep up to date on the latest content that is to be released to our clients, as well as stay on top of current trends in the industry to ensure the most efficient nurturing of the leads. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Business Development Specialist
      • Oct 2018 - Mar 2019

      • Identifying and generating new sales leads. • Pitching products and services. • Gathering contacts and data bases. • Understanding of ways to utilize technology and improved all-product marketing and advertising methods. • Maintaining fruitful relationships with existing customers. • Identifying and generating new sales leads. • Pitching products and services. • Gathering contacts and data bases. • Understanding of ways to utilize technology and improved all-product marketing and advertising methods. • Maintaining fruitful relationships with existing customers.

    • Advertising Services
    • 1 - 100 Employee
    • Online Community Manager
      • Jul 2010 - Mar 2017

      • Coordinating with clients and Co worker across the company thru Skype and email correspondence to ensure the effectiveness and quality of customer services we provide. • Qualifying and Distributing tasks to admins in the Philippines for lead generations, email marketing and event listing assignment. • Provide training in data segmenting, data stitching and providing online training to the new Admins. • Submit Daily performance reports of Admins via Agilebase CRM. • Prepare the monthly admin invoices for payments and submit it to the accounting department. Transfer funds to the bank of the admins for invoices. • Upgrading/downgrading clients account for business purposes and providing references for accounting purposes. • Process sourcing and recruitment of new employees for specific campaign. • Organizing and keeping all the data in Agile base, an accurate base of Admins campaign reports. Show less

    • United States
    • Religious Institutions
    • Cashier Supervisor
      • Feb 2008 - Jun 2010

      • Reviewed and record daily remittances. • Collating recording and submitting special journal voucher cash receipts, cash disbursements deposit report, check deposit report, cash disbursement journal, petty cash voucher to accounting department. • Process client loan assistance for approval and payment. • Reviewed and record daily remittances. • Collating recording and submitting special journal voucher cash receipts, cash disbursements deposit report, check deposit report, cash disbursement journal, petty cash voucher to accounting department. • Process client loan assistance for approval and payment.

Education

  • Polytechnic University of the Philippines
    Information Technnology, Computer Programming
    2000 - 2002
  • Pamantasan ng Lungsod ng Pasay
    Business Administration, Management
    2002 - 2008

Community

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