Experience

Malabar Ingredients
• Canada
• Food Production
• 1 - 100 Employee
• Buyer

  • May 2022 - Present


Dealers Ingredients Inc.

• Supply Chain & Customer Service Manager

  • Nov 2021 - May 2022

• Marketing Operations Manager

  • Jun 2019 - Nov 2021

  - Organized all tradeshows attended by the company – registrations, staffing, samples, signage- Worked with retailers to maximize visibility and sell through of Profi products.- Booked printed and digital advertising space for Profi Pro Inc. on all social channels & through our website- Managed all incoming orders from retail & web. Facilitated the shipping and managed inventory to prevent company losses.- Planned all packaging materials for production of Profi retail products & oversaw the production process with our copackers. - Maintained strong records for both Dealers Ingredients & Profi Pro Inc. Show less

• Community Manager

  • Oct 2017 - Jun 2019

  - Managed all social media channels including Facebook, Instagram and Pinterest- Created content for all social media channels and website- Responsible for the upkeep of Profi website to ensure all information was correct and functioning properly- Created, managed and tracked all online advertisements & their performance- Kept track of analytics for social media posts/campaigns- Kept track of website traffic and trends using Google Analytics- Organized and attended all tradeshows including CHFA and numerous consumer shows throughout the year- Managed all sales from both the website and retail locations- Packaged and shipped all sales- Input and invoiced all sales- Maintained relationships with all customers to ensure a positive experience- Managed Profi's influencer network across all social platforms- Provided in-store demos & staff training for retailers Show less

• Production & Sales Coordinator

  • Oct 2016 - Jun 2019

  - Develop & manage project sales, campaigns & initiatives- Oversee planning, execution & evaluation of all collateral materials- Manage budgets for creative development & collateral production to reduce overall marketing costs- Manager all PROFI Pro websites, social media & online tactics improving SEO, measuring & interpreting analytics. Daily, weekly & monthly online updates.- Oversee & perform the writing of press releases, copy for marketing materials, annual reports, ads, & other related marketing or investor relations materials- Manage all advertising activities for PROFI Pro Inc. - Manage direct e-mail campaigns including campaign data bases- Order & have on hand all necessary ancillary packaging products to ensure easy transition to production- Organize the delivery of all PROFI Pro ancillary material to the production facility & coordinate with customer service for the delivery of all appropriate ingredients. - Provide technical requests to customers.- Ensure all rebate documents are delivered to suppliers.- Back up order processing activities & assist customer service rep.- Enter bill of lading & lot numbers into orders prior to matching with packing slips.- Maintain updated Certificates of Analysis, Kosher & Halal certificates for all Dealers & PROFI Pro products.- Respond to requests from customers for COAs, Kosher & Halal certificates.- Maintain paper files of supplier permit invoices for customer service to facilitate CDC reporting.- Verify the accuracy of customer invoices.- Coordinate the delivery of all price change notifications. Show less

• Office Administrator

  • Sep 2015 - Oct 2016

  - Answer phones promptly.- Administer and act as liaison with all office maintenance staff include security, office suppliers, cleaners & landlord - Maintained Cleanliness of the entire office- Ordered and manage all office printing requirements including letterhead, invoices, business cards.- Arranged all travel & accommodations for company staff - Ensure that expenses are kept in line with the budget.- Arrange all shipments and couriers, allocate shipping costs to appropriate accounts and ensure that shipping and courier charges are kept in line with budget.- Acted as a back up order for order processing & assisting Customer Service- Provided all technical documents to customers and helped with requests for paperwork - Sent out monthly and/or annual pricing letters to customers.- Prepared samples or other materials needed for sales staff- Acted as a back up for organizing tradeshows for the company- Kept track of all back up files for accounts payable Show less



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Team Member

  • Nov 2009 - May 2015

  - Interacting with customers.- Preparing food & beverage orders.- Handling money.- Maintaining a clean & efficient workspace.

• Supervisor

  • Apr 2012 - Sep 2012

  - Interact with customers.- Balance the tills & handle money.- Manage employee needs & concerns.- Handle customer concerns.- In charge of running an efficient & productive work shift.