Edel Egan
Development Administrator (Gifts & Events) at Guildhall School of Music & Drama- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
World Host - Principals of Customer Service
People 1stApr, 2017- Nov, 2024
Experience
-
Guildhall School of Music & Drama
-
United Kingdom
-
Performing Arts
-
200 - 300 Employee
-
Development Administrator (Gifts & Events)
-
Apr 2022 - Present
In this role I am responsible for gift processing activities and events administration with a particular focus on income generating events. This includes processing gifts and gift aid, maintaining gift records on the CRM (Raiser’s Edge). Events administration includes handling logistics, promotional materials, invitations, ticketing and customer enquiries. In this role I am responsible for gift processing activities and events administration with a particular focus on income generating events. This includes processing gifts and gift aid, maintaining gift records on the CRM (Raiser’s Edge). Events administration includes handling logistics, promotional materials, invitations, ticketing and customer enquiries.
-
-
-
Catalyst International Film Festival
-
Limerick, County Limerick, Ireland
-
Programme Assistant
-
Feb 2022 - Apr 2022
In this role, I provided support to the festival with the review of film submissions and planning of the events programme. My administrative duties included; updating festival spreadsheets, providing copy for the marketing department, and assisting with the implementation of the box office. In the lead up to the festival, I assisted with sourcing festival volunteers, carrying out artist liaison duties and helping with the delivery of the marketing strategy. In this role, I provided support to the festival with the review of film submissions and planning of the events programme. My administrative duties included; updating festival spreadsheets, providing copy for the marketing department, and assisting with the implementation of the box office. In the lead up to the festival, I assisted with sourcing festival volunteers, carrying out artist liaison duties and helping with the delivery of the marketing strategy.
-
-
-
Sheffield Theatres
-
United Kingdom
-
Performing Arts
-
1 - 100 Employee
-
Sales Assistant
-
Oct 2021 - Nov 2021
This role is working as part of the Box Office Team, selling tickets, generating events and other reports, providing administrative support, maintaining a high standard of data entry, database security and customer confidentiality and providing information about upcoming events and shows at Sheffield Theatres, its activities, facilities and surrounding area. 05 October - November 2021 This role is working as part of the Box Office Team, selling tickets, generating events and other reports, providing administrative support, maintaining a high standard of data entry, database security and customer confidentiality and providing information about upcoming events and shows at Sheffield Theatres, its activities, facilities and surrounding area. 05 October - November 2021
-
-
-
Belfast Cathedral
-
United Kingdom
-
Religious Institutions
-
1 - 100 Employee
-
Events and Tourism Assistant
-
Jan 2020 - Mar 2020
The role of Events and Tourism Assistant involved creativity and strategic planning, I assisted the commercial business team by managing the website, creating posts for social media, assisting with events and developing tourism strategies that promote Belfast Cathedral. While in this position I developed a women’s history tour, ‘Women of the Cathedral’, which also gave me the opportunity to design a trail leaflet for the tour. It was essential for me to create a unique tour experience for the venue that highlighted the amazing works done by women. 14 JANUARY – 31 MARCH 2020 Show less
-
-
-
Grand Opera House, Belfast
-
United Kingdom
-
Entertainment
-
1 - 100 Employee
-
Box Office Assistant
-
May 2017 - Jan 2020
This role was in a customer-facing and phone handling environment in which I provided excellent customer service by greeting all patrons with a warm welcome. My main duties included managing bookings, maintaining customer data, achieving sales targets, cash and cheque handling while working the till, ensuring excellent customer service, providing theatre programme information and operating ticketing software’s such as Spektrix and Enta efficiently. I worked with Microsoft applications Word and Excel to create group booking forms, consent forms, invoices, and customer membership letters on headed documents. During this role, I received training in GDPR, Data Protection and World Host training that provides the basis for exemplary customer service skills.12 MAY 2017 – 12 JANUARY 2020 Show less
-
-
Hospitality Sales Assistant
-
Nov 2016 - Jan 2020
Hospitality Sales Assistant in the Front of House department. The responsibilities of this role included maintaining customer safety, checking tickets, showing customers to their seats, meeting the needs of customers with limited mobility, promoting the sales of merchandise and show programme, working the confectionary stand, managing the till, selling refreshments, and taking interval orders.
-
-
-
Queen's Film Theatre
-
United Kingdom
-
Entertainment Providers
-
1 - 100 Employee
-
Front of House Assistant
-
Sep 2018 - Oct 2018
This was a flexible role working in a cinema environment where I was responsible for working the box office counter, serving drinks at the bar and ushering tickets into the screens. 01 SEPTEMBER 2018 – 31 OCTOBER 2018 This was a flexible role working in a cinema environment where I was responsible for working the box office counter, serving drinks at the bar and ushering tickets into the screens. 01 SEPTEMBER 2018 – 31 OCTOBER 2018
-
-
-
Benedicts of Belfast
-
United Kingdom
-
1 - 100 Employee
-
Floor Staff
-
Jan 2016 - Sep 2016
In this role my main duties were to ensure the bar area was clear of glasses and bottles. This was a customer-facing role working table service. I was responsible for the care of my section, by dealing with any spillages or breakages that occurred. 08 JANUARY – 05 SEPTEMBER 2016 In this role my main duties were to ensure the bar area was clear of glasses and bottles. This was a customer-facing role working table service. I was responsible for the care of my section, by dealing with any spillages or breakages that occurred. 08 JANUARY – 05 SEPTEMBER 2016
-
-
-
Grand Opera House, Belfast
-
United Kingdom
-
Entertainment
-
1 - 100 Employee
-
Theatre Host (Seasonal)
-
Nov 2015 - Jan 2016
As a Theatre Host, my main duties were to provide a warm and enthusiastic welcome, good customer service, promote sales and show programmes, assisting customers to their seats and while meeting the needs of customers with disabilities and those with limited mobility., resolving customer complaints where possible, referring any unresolved complaints to the Duty Manager. As a Theatre Host, my main duties were to provide a warm and enthusiastic welcome, good customer service, promote sales and show programmes, assisting customers to their seats and while meeting the needs of customers with disabilities and those with limited mobility., resolving customer complaints where possible, referring any unresolved complaints to the Duty Manager.
-
-
-
Cinemagic Film Festival
-
United Kingdom
-
Movies, Videos, and Sound
-
1 - 100 Employee
-
Festival Assistant
-
Sep 2015 - Nov 2015
In this role, I assisted all departments with the film festivals pre-production and execution of the events. This position provided experience with ushering, managing attendees and ensuring venue safety. My duties consisted of, being the main contact for programme inquiries, working with audiences, checking tickets, and assisting participants during the workshops and screenings to ensure customer satisfaction. These events were brought to schools and other venues including theatres, hotels, boats, museums and more. I would travel out to these venues to set up the equipment and carry out health and safety checks prior to the film screenings and workshops. 01 SEPTEMBER – 20 NOVEMBER 2015 Show less
-
-
-
Caragh Lake Films
-
County Kerry, Ireland
-
Cast PA
-
Jul 2015 - Aug 2015
Responsibilities I worked as the Cast PA for a film Called 'Brakenmore'. My main responsibilities in this role were to assist the AD department with logistical and communications tasks, ensuring the actor's needs were tended to and escorting cast to and from the set when needed. Responsibilities I worked as the Cast PA for a film Called 'Brakenmore'. My main responsibilities in this role were to assist the AD department with logistical and communications tasks, ensuring the actor's needs were tended to and escorting cast to and from the set when needed.
-
-
-
Kerry College
-
Ireland
-
Education Administration Programs
-
1 - 100 Employee
-
Crew Member - National Digital Skills Centre
-
Sep 2014 - Aug 2015
This was a 12-month apprenticeship by Intreo which trained those for Television Broadcasting at the Kerry ETB, Digital Media Skills Centre in Tralee. This covered all areas of the television industry including pre- production, directing, sound mixing - boom and radio mics, film lighting/TV three-point lighting, live vision mixing, script-writing and live shows. I have filmed on a wide range of SD and HD cameras, also worked in post-production with editing software such as Avid and Final Cut 7 and X. 09 SEPTEMBER 2014 – 28 AUGUST 2015 Show less
-
-
-
National Digital Skills Centre
-
Tralee, County Kerry, Ireland
-
Production Coordinator
-
Jun 2015 - Jul 2015
My role as Production Coordinator was for an independent feature called ‘Making It’. This was a hands-on role where I provided production support to the cast, crew, and director by making schedules organised shot lists, assisted with casting and film locations. During the pre-production stages, I assisted the Director with the casting process by hosting auditions, reaching out to actors, hiring volunteer extras, writing up casting calls and coordinated extras on the shoot days ensuring their needs were being met. Show less
-
-
Education
-
2020 - 2021
Sheffield Hallam University
Bachelor of Science - BS, Events Management (Arts and Entertainment) -
2017 - 2020
Belfast Metropolitan College
Foundation Science Degree, International Travel and Tourism Management -
2013 - 2014
Limerick College of Further Education
TV & Film Production/Film Studies, Film/Cinema/Video Studies -
2007 - 2013
Colaiste Chiarain
Leaving Certificate, Pass
Community
