Experience

Villa Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Divisional vice president of ops

  • Feb 2019 - Present



Villa Enterprises Management

• Director Of Operations

  • Nov 2016 - Present



Villa Enterprise Management

• District manager

  • Oct 2007 - Present

  Responsibility of overseeing +15 restaurant .Drive excellence in day-to-day operations of all company owned restaurants in the market; trains, coaches, supports managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers.I Provide leadership for each manager in the market to ensure customer satisfaction. I Lead the way by working with each RGM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market; utilizes available reports (e.g. exception reporting) to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times. I Partnered with each RGM in the market to build sales over last year's sales achievement. I am Accountable for coaching and training RGMs, AMs and Shift supervisors and new franchisees for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers. I Aggressively developed and maintained RGM and AM staffing levels; drives to full management staffing for each restaurant in market; commits to selection process; monitors restaurant-level staffing. Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy. Champions recognition and motivation efforts throughout the market. Does not compromise in creating and maintaining a safe environment for employees and customers. I have the authority to hire and fire (or participate in those decisions) Resolution oriented in all restaurant-level ER activities; provides needed ER assistance to RGM; is proactive in addressing ER needs in the market. Exhibits ownership when working with GMS to resolve chronic Issues .



Bistro foods Inc

• General manager

  • May 2004 - Sep 2007

  In charge of all restaurant operations In charge of all restaurant operations



Roma pizza

• Co owner

  • Jan 2002 - Mar 2004