Head Of Operations

• Dec 2019 - Present

Head Of Operations

• Jun 2017 - Dec 2019

+ Lead the operational function of the arboriculture, projects and facilities departments. Working closely with department managers and as a team to achieve optimum levels of service for both client and business targets. + Forecasting and agree annual budgets for each department including growth and margin targets. + Weekly and monthly operations report to the MD detailing financial, service delivery and asset data to provide an accurate account of performance. + Assist in tendering for new business and mobilisation of new contracts. + Ensure all department managers are maintaining and servicing all vehicles, plant and equipment as required.

Maintenance of Accommodation Manager

• Mar 2012 - Jun 2014

+ Responsible for all guest accommodation on the village. + Developed and delivered strategy and systems of planned preventative maintenance and reactive maintenance to ensure the quality of the accommodation. + Responsible for ensuring compliance with statutory H & S regulations, including overseeing external contractors + Managed the daily activities of the 60 plus staff including 14 engineers. + Responsible for the Grounds Service Department within the 440 acre site. In last 12 months I oversaw 950K of grounds projects. I was responsible for biodiversity of the village and proud to achieve a biodiversity accreditation.

Contract Manager

• Mar 2012 - Jun 2014

+ Initially responsible for a small contact (450K) for The Vale of Aylesbury Housing Trust. Managed 6 permanent staff and 7 seasonal staff. The contract involved horticulture, landscaping and arboriculture.+ Relocated to Shropshire to work on a contract valued at 900K, and soon increased sales to over 1 million. Managing multiple clients including Staffordshire County Council and Cannock Chase District Council. Responsible for 31 permanent staff and 17 seasonal staff. The contracts involved grass/meadow cutting, cleansing, arboriculture works, shrub/hedge works, maintaining Green Flag Award space, grave digging and spraying operations.

Senior Team Leader

• Nov 2010 - Mar 2012

+ Transferred under TUPE from Continental Landscapes. Duties included woodland inspections, arboriculture works, inductions, client relationship management, business development and providing quotes.

Team Leader

• Sep 2004 - Nov 2010

Working on the grounds maintenance contract for Fenland District Council. Duties included: grass cutting, shrub/rose maintenance, tree works, grave digging, hard surface maintenance, hedge cutting, sports turf and upkeep of the prestigious Britain in Bloom Gold Award Winner garden. Also dealt with customer queries, risk assessments and estimating jobs. Working on the grounds maintenance contract for Fenland District Council. Duties included: grass cutting, shrub/rose maintenance, tree works, grave digging, hard surface maintenance, hedge cutting, sports turf and upkeep of the prestigious Britain in Bloom Gold Award Winner garden. Also dealt with customer queries, risk assessments and estimating jobs.