Experience

International Protective Service Agency (IPSA)

• United States
• Security and Investigations
• 1 - 100 Employee

• Dispatch Manager

  • May 2019 - Present

  Maintain communications with security professionals, resolving issues regarding pay, morale or complaintsManage overtime by effective scheduling Take prompt action when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiate/escalate termination actionsScheduling employees to varying security/fire guard site Scheduling training for new hiresDispatched and scheduled workers to certain locations depending on the requests of the clientAdvised personnel regarding traffic problems, accidents and other hazardsAnswered telephone calls to answer questions and provide informationreported malfunctions to maintenance unitsMaintained elaborate logs of scheduled details (fire watches)reviewed reports and complaints from guests and personnelDocument all activity in daily log while making notifications to superiors regarding escalated situationsconducting security checksSend emails to leadership with overall outcomes of security situationsProduced detailed daily dispatch logResourcefully manage, plan and organize work assignments for staff.Initiated coverage for last minute open postsResponsible for answering the emergency phone line and dispatching security officers



New York Health & Racquet Club

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Front Desk Associate

  • Sep 2017 - Jun 2019

  Provide directions and check-in for members Consulting potential members on rates of membership and promotionsBooking member services such as massages, personal training services, etc. Communicate with porters on maintenance issuesRespond to telephone and email communication on customer questions Provide directions and check-in for members Consulting potential members on rates of membership and promotionsBooking member services such as massages, personal training services, etc. Communicate with porters on maintenance issuesRespond to telephone and email communication on customer questions



Brooklyn Air Inc

• United States
• Hospitality

• Concierge

  • Jul 2015 - Jun 2017

  Provide directions and other assistance to staff members and visitors as requiredAnswer guests’ questions promptly ensuring any complaints regarding services are handledBook reservations for guest such as dining, spa services and travel Ensure that guests’ luggage is received and delivered to their rooms Communicate with porters on maintenance issues Provide directions and other assistance to staff members and visitors as requiredAnswer guests’ questions promptly ensuring any complaints regarding services are handledBook reservations for guest such as dining, spa services and travel Ensure that guests’ luggage is received and delivered to their rooms Communicate with porters on maintenance issues