Account Manager

• Nov 2015 - Present

Working as an Account Manager for CallMiner a Staff Augmentation client of Ex2 Outcoding for more than 7 years, managemening people from different teams with in CallMiner organization: Development, Support, Integration. Costa Rica team members work integrated with teams withing CallMiner having tier own metrics and goals for each department.- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.- Built and strengthened long-lasting client relationships between Ex2 Outcoding and CallMiner based on customer-centric terms and requirements.- Mentored junior developers and engineers through onboarding process and long-term team contributions.- Managed schedules, accepted time off requests and found coverage for short shifts based on the needs of the client and complying with Costa Rica labor laws.- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications, and creating Service and Operational Level Agreements (SLA) and (OLA).- Expanded cross-functional organizational capacity by collaborating across client’s departments on priorities, functions, and common goals.- Owned interviews and hiring process for top performers to add talent and value to department.- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.- Delivered feedback to decision-makers regarding employee performance and training needs and involved in the creations of PIPs and coaching plans.- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.- Maintained professional, organized, and safe environment for employees and patrons. Show less

Development Team Lead

• Nov 2015 - Dec 2016

Worked as a Team Lead and Scrum Master, leading a team of 12 developers and a 6 QAs- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.- Reported on updates to project specifications and progress.- Continuously checked products for quality assurance according to strict guidelines.- Led sprint reviews and planning meetings to promote full team engagement.- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.- Provided front-end website development using AngularJS, HTML5, CSS3 and Sass.- Worked closely with the back-end development team making sure the endpoints and structure was the best suited for the front-end project and taking into consideration browser resources and performance. Show less

Web Developer

• Feb 2015 - Oct 2015

Part of development team of 12 Developers and 3 QAs in Costa Rica working close with CallMiner`s development team working with agile methodologies, daily stand up, plannings, retrospective meetings. - Provided front-end website development using JavaScript, AngularJS, HTML5, CSS3, Sass and proprietary REST API developed by the client.- Developed technical solutions required to accommodate specific user-facing assets.- Collaborated with PO, TL during development processes to confirm creative proposals and design best practices.- Delivered responsive web design projects in Agile framework. Show less

Office/Account Manager

• Nov 2015 - Jul 2022

Web Developer

• Feb 2015 - Oct 2015

Web/Mobile Developer/Team Lead

• Aug 2013 - Feb 2015

I worked as a Web/Mobile Developer/Team Lead building several mobile applications based on AngularJS with third party API’s such as Facebook, Google+, Google Web Search, LinkedIn and some educations API's like Academic Benchmarks and Gooru, along with the application their respective REST API with Grails were developed. Techs : AngularJS, Bootstrap, JavaScript, jQuery, JQuery Mobile, HTML5 and PHP. During several of the worked projects, I had to perform QA work as well, performing quality control to several mobile applications in the enterprise such as Ringlet and Ultralisting and web applications like OurWod. Some of the tasks performed: -Creation and execution of Test Case. -Creation and implementation of Unit Test, Integration Test and Functional Test. -Tests of compatibility and performance on different devices with iOS and Android, with emulators SDK such as Ripple, and physical devices. -Monitoring and control of bugs. -Problems of validation and standardization among browsers like Firefox, Internet Explorer, Safari, Google Chrome. Show less

Teacher

• Mar 2013 - Jul 2013

I worked as teacher in the Universidad Metropolitana Castro Carazo(UMCA) for the Bachelor of Computer Engineering career. Worked for only one semester. - Planned and implemented integrated lessons to meet career standards for the Programming III course, using the PHP language. - Designed dynamic lesson plans based on student interests. - Graded and evaluated student assignments, papers and course work. I worked as teacher in the Universidad Metropolitana Castro Carazo(UMCA) for the Bachelor of Computer Engineering career. Worked for only one semester. - Planned and implemented integrated lessons to meet career standards for the Programming III course, using the PHP language. - Designed dynamic lesson plans based on student interests. - Graded and evaluated student assignments, papers and course work.

System Analyst / Help Desk

• Feb 2012 - Jul 2013

Worked for Coopeagri R.L one of the biggest cooperatives in the south zone of the country I worked on mixed position Help Desk and System Analyst on this positions. - Configured hardware, devices and software to set up work stations for employees. - Provided basic end-user troubleshooting and desktop support. - Maintained and updated tickets for customer and gave follow ups needed. - Designed and executed SQL reports on MySQL and ORACLE databases for Excel reports. - Developed a Java based application to migrate form from Form6i ORACLE to Forms 11g Show less

Software Developer / Audiovisual Area

• Jul 2010 - Jun 2011

I did a halftime work for the “Universidad Nacional de Costa Rica” in the Library department, creating a website with Joomla expose the acquisitions that the university have and we started a prototype of an online lending system. Also I was in charge of audiovisual area facilitating the audiovisual equipment and set it up conference rooms. I did a halftime work for the “Universidad Nacional de Costa Rica” in the Library department, creating a website with Joomla expose the acquisitions that the university have and we started a prototype of an online lending system. Also I was in charge of audiovisual area facilitating the audiovisual equipment and set it up conference rooms.