Experience

Southern University and Agricultural and Mechanical College at Baton Rouge

• Higher Education
• 100 - 200 Employee

• Information Technology Help Desk Manager

  • May 2019 - Present

  • Delegate projects and/or tasks to department staff and record reports of those assignments • Train department staff on Helpdesk operations and policies • Identify strengths and weaknesses to improve the infrastructure of department • Manage inventory in department and order for restock when needed • Assist end-users on-site or out in field, if necessary • Conduct meetings or presentations to provide IT-related information to all end users • Delegate projects and/or tasks to department staff and record reports of those assignments • Train department staff on Helpdesk operations and policies • Identify strengths and weaknesses to improve the infrastructure of department • Manage inventory in department and order for restock when needed • Assist end-users on-site or out in field, if necessary • Conduct meetings or presentations to provide IT-related information to all end users



RITE AID

• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jul 2017 - Apr 2019

  • Managed cash drawers and made bank deposits • Managed staff of four sales associates and assisted one store/assistant manager • Increased profits through effective sales training and troubleshooting profit loss areas • Trained and developed new associates on POS system and key sales tactics • Implemented a new ordering process and identified poor work habits to improve process effectiveness • Managed cash drawers and made bank deposits • Managed staff of four sales associates and assisted one store/assistant manager • Increased profits through effective sales training and troubleshooting profit loss areas • Trained and developed new associates on POS system and key sales tactics • Implemented a new ordering process and identified poor work habits to improve process effectiveness



Money Management International

• United States
• Financial Services
• 300 - 400 Employee

• Support Counselor

  • Feb 2017 - Jul 2017

  • Answers inbound call inquiries via chat relating to debt issues, services and current promotions • Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport • Uses effective selling and customer service techniques to identify customer needs and drive counseling results • Answers inbound call inquiries via chat relating to debt issues, services and current promotions • Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport • Uses effective selling and customer service techniques to identify customer needs and drive counseling results



Walgreens

• United States
• Retail
• 700 & Above Employee

• Community Shift Lead

  • Jun 2016 - Feb 2017

  · Counted cash drawers and made bank deposits. · Managed staff of four sales associates, two team leaders and assisted two assistant managers. · Reordered inventory when it dropped below predetermined levels. · Increased profits through effective sales training and troubleshooting profit loss areas. · Trained and developed new associates on POS system and key sales tactics. · Implemented a new ordering process and identified poor work habits to improve process effectiveness. · Counted cash drawers and made bank deposits. · Managed staff of four sales associates, two team leaders and assisted two assistant managers. · Reordered inventory when it dropped below predetermined levels. · Increased profits through effective sales training and troubleshooting profit loss areas. · Trained and developed new associates on POS system and key sales tactics. · Implemented a new ordering process and identified poor work habits to improve process effectiveness.



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Seasonal Customer Sales Associate

  • Feb 2015 - Aug 2015

  • Assisted customers with proper services • Excellent verbal interaction skills with customers as well as other employees • Managed non-shared cash register from beginning to end of shift • Trained new associates on company policies and objectives • Prepared documentation (e.g. cash reports) to provide support/information • Completed said duties at designated time period • Assisted customers with proper services • Excellent verbal interaction skills with customers as well as other employees • Managed non-shared cash register from beginning to end of shift • Trained new associates on company policies and objectives • Prepared documentation (e.g. cash reports) to provide support/information • Completed said duties at designated time period



Office of Computing and Networking

• Baton Rouge, LA, US

• Computer Technician

  • Jan 2012 - Dec 2013

  · Manage and train department staff · Prepare daily, weekly, and monthly reports · Maintain computer hardware and software applications inventory · Perform analysis, testing and installing of computers and large hardware systems · Connect PCs in a network and sets up peripheral equipment and hardware components · Load software programs/packages and utility applications · Install operating systems and carries out upgrades of memory and hard drive systems · Check performance-related issues and network support problems Show less



Technology and Network Services

• Baton Rouge, LA, US

• Computer Lab Assistant

  • Aug 2010 - Dec 2012

  · Instructed students and teachers in computer lab technology and software applications · Maintained computer hardware and software applications inventory · Supported faculty and student use of computer software and hardware · Extended appropriate procedures and responses to queries and repetitive computer issues · Performed routine and preventive maintenance of computer lab and classroom equipment · Prepared documentation (e.g. reports, instructions, etc.) to provide support/ information. Show less