Technical Account Manager

• Sep 2022 - Present

Senior Network Engineer

• Oct 2018 - Aug 2022

Design, deploy, and maintain the network infrastructures of companies throughout Northeastern Ohio. Configure, deploy, manage, and maintain virtualized Microsoft Active Directory servers. Diagnose and resolve network and server issues. Design, implement, and maintain solutions that provide filtered wired and wireless Internet access, remote network access, and VPN connectivity. Provide onsite and remote support to clients. Design, deploy, and maintain the network infrastructures of companies throughout Northeastern Ohio. Configure, deploy, manage, and maintain virtualized Microsoft Active Directory servers. Diagnose and resolve network and server issues. Design, implement, and maintain solutions that provide filtered wired and wireless Internet access, remote network access, and VPN connectivity. Provide onsite and remote support to clients.

Company Driver

• Jul 2017 - Sep 2018

Drive a tractor-trailer (18-wheeler) throughout the continental United States hauling freight from warehouses to customers, as assigned by dispatch. (Something I’ve always wanted to try; not a career change. I mainly just wanted to travel and see the country for a while.) Drive a tractor-trailer (18-wheeler) throughout the continental United States hauling freight from warehouses to customers, as assigned by dispatch. (Something I’ve always wanted to try; not a career change. I mainly just wanted to travel and see the country for a while.)

Flight Instructor and Ground School Instructor

• May 2000 - Jul 2017

Provide one-on-one flight instruction, primarily in Cessna aircraft, to students seeking their private pilot licenses and instrument ratings. Teach ground school classes to groups of up to twenty students. (Part time: Evenings and Weekends) Provide one-on-one flight instruction, primarily in Cessna aircraft, to students seeking their private pilot licenses and instrument ratings. Teach ground school classes to groups of up to twenty students. (Part time: Evenings and Weekends)

Network Engineer (Level 3) and IT Director

• Jan 2016 - Jun 2017

Design, deploy, and maintain the network infrastructures of companies throughout Northeastern Ohio. Configure, deploy, manage, and maintain virtualized Microsoft Active Directory servers. Diagnose and resolve network and server issues. Design, implement, and maintain solutions that provide filtered wired and wireless Internet access, remote network access, and VPN connectivity. Provide onsite and remote support to clients. Provide outsourced IT Director services to K12 clients assisting with strategic planning, management of both long and short-term technology budgets. Prepare RFPs for the USAC E Rate program. Ensure the trouble-free use of technology in conjunction with IEPs and standardized testing. Work with school boards and superintendents on technology-related initiatives. Show less

Network Engineer, Director of Technical Services, and Regional Director

• Aug 2013 - Dec 2015

Manage client relationships with more than thirty schools and school districts throughout Northern-Ohio. Assist with the creation and management of business operation policies. Assess the profitability of relationships with existing and potential clients. Generate, monitor, and respond to, client KPI (Key Performance Indicator) reports. Plan, implement, and monitor the progress of, numerous technology-related client projects. Assist schools with the strategic planning process. Assist schools, and districts, with the management of both long and short-term technology budgets. Prepare RFPs for schools applying for the USAC E Rate program. Work with vendors to manage the implementation of grant-funded projects. Work with school districts to ensure the trouble-free use of technology in conjunction with IEPs and standardized testing. Work with school boards and superintendents on technology-related initiatives. Manage a team of technology directors, engineers, and technicians that provide technology-related solutions, and support, to clients. Design, implement, and maintain solutions that provide filtered wired and wireless Internet access, remote network access, and VPN connectivity using hardware from HP, Netgear, and Cisco. Provide onsite and remote support to clients. Show less

Senior Network Engineer

• Nov 2011 - Aug 2013

Design, deploy, and maintain the network infrastructures of companies throughout Northeastern Ohio. Build, configure, deploy, manage, and maintain virtualized Microsoft Active Directory servers, including Exchange and SQL servers. Diagnose and resolve network and server issues. Design, implement, and maintain solutions that provide filtered wired and wireless Internet access, remote network access, and VPN connectivity using hardware from WatchGuard, SonicWALL, Engenuis, HP, and Netgear. Provide onsite and remote support to clients. Show less

Senior Network Engineer and Service Manager

• Jul 2007 - Oct 2011

Plan, implement, and monitor the progress of numerous technology-related client projects. Manage a team of engineers and technicians that provide technology-related solutions, and support, to clients. Assist engineers and technicians with troubleshooting and the implementation of projects as needed. Build, configure, deploy, manage, and maintain virtualized Microsoft Active Directory servers, including Exchange and SQL servers, using both VMware and Hyper V. Design and implement backup and disaster recovery solutions using various products including eFolder and Shadow Protect. Design, implement, and maintain solutions that provide filtered wired and wireless Internet access, remote network access, and VPN connectivity using hardware from WatchGuard, SonicWALL, Engenuis, Dell, HP, Netgear, and Cisco. Show less

Network Manager, Computer Network Engineer, and Computer Teacher

• Jul 2000 - Jun 2007

Manage a multi-campus LAN/WAN and VPN. Install and maintain a mix of Windows and Novell servers. Maintain a multi-domain Active Directory infrastructure. Implement and manage a campus-wide wireless network. Participate in strategic planning and the management of both long and short-term technology budgets. Manage a team of technicians that provide end user support. Assist with audiovisual presentations. Teach computer classes to middle school students. Act as a technical advisor for computer and aerospace educational programs and simulations. Show less

Systems Engineer

• Jul 1995 - Jun 2000

Design, install, and maintain the network infrastructures of companies throughout Northeastern Ohio. Build, configure, and maintain Active Directory servers and workstations. Setup, deploy, and manage Microsoft Exchange and SQL servers. Diagnose and resolve network and server issues. Maintain Web servers and design Web sites. Design, implement, and maintain solutions that provide filtered Internet access, remote network access, and VPN connectivity. Provide onsite and remote support to clients. Train clients in the use of computers and software. Show less

Network Administrator, PC Specialist, and Technical Support Representative

• Mar 1994 - Jun 1995

Manage network resources. Install and upgrade network hardware and software. Manage network and workstation backups. Assist users with software and hardware questions and problems. Set up new PCs and maintain efficient network based client configurations. Manage network resources. Install and upgrade network hardware and software. Manage network and workstation backups. Assist users with software and hardware questions and problems. Set up new PCs and maintain efficient network based client configurations.