Eddie Salce
Senior Customer Success Manager at Gridwise- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Michelle Wideman
In start ups, you're always looking for folks that can wear multiple hats, pick things up quickly without needing a ton of direction, are excited to take on new challenges, and are a mentor and motivator for the team. Eddie excels at all these things and more. Lots of folks are anxious if they need to build the plane while flying it and this is one of Eddie's strengths. If you partner with Eddie to create a vision, he can build it. Given his Customer Success and Professional Services experience, he's incredible with customers, as he's knowledgable, actively listens, and quickly becomes a trusted advisor. Internally he's respected by his colleagues as he's always offering to help and was nominated to emcee company wide meeting. When building out an A team, you definitely want to include Eddie!
Reed Murphy
I would recommend Eddie without hesitation. He is easily one of the most competent, knowledgeable, flexible, and empathetic technical resources I've worked with in my career. Eddie helped with big, complex problems that didn't have clear answers or a set protocol. He's able truly to listen to customers, understand their pain, and has the technical chops to figure out a workable approach to address them. His empathy and customer savvy are unusual for someone of his technical prowess, and it served us extremely well in our engagements. Eddie was able to solve hard, complex problems, and he was able to make friends and confidants while doing it. I very much enjoyed working with Eddie, and I'm confident he'll excel where ever he decides to focus. His attention to detail and personability, combined with his grit and technical skills, are indeed a rare mix to find.
Michelle Wideman
In start ups, you're always looking for folks that can wear multiple hats, pick things up quickly without needing a ton of direction, are excited to take on new challenges, and are a mentor and motivator for the team. Eddie excels at all these things and more. Lots of folks are anxious if they need to build the plane while flying it and this is one of Eddie's strengths. If you partner with Eddie to create a vision, he can build it. Given his Customer Success and Professional Services experience, he's incredible with customers, as he's knowledgable, actively listens, and quickly becomes a trusted advisor. Internally he's respected by his colleagues as he's always offering to help and was nominated to emcee company wide meeting. When building out an A team, you definitely want to include Eddie!
Reed Murphy
I would recommend Eddie without hesitation. He is easily one of the most competent, knowledgeable, flexible, and empathetic technical resources I've worked with in my career. Eddie helped with big, complex problems that didn't have clear answers or a set protocol. He's able truly to listen to customers, understand their pain, and has the technical chops to figure out a workable approach to address them. His empathy and customer savvy are unusual for someone of his technical prowess, and it served us extremely well in our engagements. Eddie was able to solve hard, complex problems, and he was able to make friends and confidants while doing it. I very much enjoyed working with Eddie, and I'm confident he'll excel where ever he decides to focus. His attention to detail and personability, combined with his grit and technical skills, are indeed a rare mix to find.
Michelle Wideman
In start ups, you're always looking for folks that can wear multiple hats, pick things up quickly without needing a ton of direction, are excited to take on new challenges, and are a mentor and motivator for the team. Eddie excels at all these things and more. Lots of folks are anxious if they need to build the plane while flying it and this is one of Eddie's strengths. If you partner with Eddie to create a vision, he can build it. Given his Customer Success and Professional Services experience, he's incredible with customers, as he's knowledgable, actively listens, and quickly becomes a trusted advisor. Internally he's respected by his colleagues as he's always offering to help and was nominated to emcee company wide meeting. When building out an A team, you definitely want to include Eddie!
Reed Murphy
I would recommend Eddie without hesitation. He is easily one of the most competent, knowledgeable, flexible, and empathetic technical resources I've worked with in my career. Eddie helped with big, complex problems that didn't have clear answers or a set protocol. He's able truly to listen to customers, understand their pain, and has the technical chops to figure out a workable approach to address them. His empathy and customer savvy are unusual for someone of his technical prowess, and it served us extremely well in our engagements. Eddie was able to solve hard, complex problems, and he was able to make friends and confidants while doing it. I very much enjoyed working with Eddie, and I'm confident he'll excel where ever he decides to focus. His attention to detail and personability, combined with his grit and technical skills, are indeed a rare mix to find.
Michelle Wideman
In start ups, you're always looking for folks that can wear multiple hats, pick things up quickly without needing a ton of direction, are excited to take on new challenges, and are a mentor and motivator for the team. Eddie excels at all these things and more. Lots of folks are anxious if they need to build the plane while flying it and this is one of Eddie's strengths. If you partner with Eddie to create a vision, he can build it. Given his Customer Success and Professional Services experience, he's incredible with customers, as he's knowledgable, actively listens, and quickly becomes a trusted advisor. Internally he's respected by his colleagues as he's always offering to help and was nominated to emcee company wide meeting. When building out an A team, you definitely want to include Eddie!
Reed Murphy
I would recommend Eddie without hesitation. He is easily one of the most competent, knowledgeable, flexible, and empathetic technical resources I've worked with in my career. Eddie helped with big, complex problems that didn't have clear answers or a set protocol. He's able truly to listen to customers, understand their pain, and has the technical chops to figure out a workable approach to address them. His empathy and customer savvy are unusual for someone of his technical prowess, and it served us extremely well in our engagements. Eddie was able to solve hard, complex problems, and he was able to make friends and confidants while doing it. I very much enjoyed working with Eddie, and I'm confident he'll excel where ever he decides to focus. His attention to detail and personability, combined with his grit and technical skills, are indeed a rare mix to find.
Credentials
-
Working with Big Query
CourseraAug, 2023- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERAug, 2020- Nov, 2024 -
Customer Service: Creating Customer Value
LinkedInAug, 2019- Nov, 2024 -
Building Customer Loyalty
LinkedInJul, 2019- Nov, 2024 -
Freelance Website Development
CodecademyJun, 2017- Nov, 2024
Experience
-
Gridwise
-
Software Development
-
1 - 100 Employee
-
Senior Customer Success Manager
-
Apr 2023 - Present
-
-
-
Onna
-
United States
-
Software Development
-
1 - 100 Employee
-
Architect in Professional Services
-
Mar 2021 - Mar 2023
-
-
Customer Success Manager
-
Mar 2020 - Mar 2021
-
-
-
Major League Hacking
-
United States
-
Software Development
-
1 - 100 Employee
-
Customer Success Manager
-
Feb 2019 - Mar 2020
-
-
-
Algolia
-
United States
-
Software Development
-
700 & Above Employee
-
Customer Success Manager
-
Sep 2018 - Feb 2019
-
-
-
True Office Learning (now Learning Pool)
-
United States
-
E-Learning Providers
-
1 - 100 Employee
-
Client Success Associate
-
Sep 2017 - Sep 2018
-
-
-
Tech Rocket, Inc.
-
Los Angeles, CA
-
Lead Content Developer
-
Feb 2014 - Aug 2017
-
-
-
State University of New York College of Agriculture and Technology at Morrisville
-
United States
-
Higher Education
-
1 - 100 Employee
-
IT Peer Tutor
-
Aug 2013 - Dec 2013
Tutored students ages 18-70 in Programming Basics - Advance Programming & Database Management Held group tutoring sessions with a class size of 8 - 10 Covered programming languages such as Visual Basic, Python, SQL and Java Demonstrated proficiency in multiple developing environments including, but not limited too Visual Studio, Eclipse, and NetBeans Students passed designated courses with averages above a B+ Tutored students ages 18-70 in Programming Basics - Advance Programming & Database Management Held group tutoring sessions with a class size of 8 - 10 Covered programming languages such as Visual Basic, Python, SQL and Java Demonstrated proficiency in multiple developing environments including, but not limited too Visual Studio, Eclipse, and NetBeans Students passed designated courses with averages above a B+
-
-
-
iD Tech Camps
-
United States
-
Education Management
-
300 - 400 Employee
-
Lead Instructor
-
Jul 2013 - Aug 2013
Instructed a 2-week course in Programming 101 which included Visual Basic, C++ and Java Instructed a 2-week course in Google Android Development Instructed a 2-week course in iOS Development & Objective-C Assured student projects were backed up to a master drive and pushed to student repos Assured students understood basic programming practices Lead games and activities related to information technology to stimulate right brain thinking Developed… Show more Instructed a 2-week course in Programming 101 which included Visual Basic, C++ and Java Instructed a 2-week course in Google Android Development Instructed a 2-week course in iOS Development & Objective-C Assured student projects were backed up to a master drive and pushed to student repos Assured students understood basic programming practices Lead games and activities related to information technology to stimulate right brain thinking Developed technical curriculum to lead each session. Show less Instructed a 2-week course in Programming 101 which included Visual Basic, C++ and Java Instructed a 2-week course in Google Android Development Instructed a 2-week course in iOS Development & Objective-C Assured student projects were backed up to a master drive and pushed to student repos Assured students understood basic programming practices Lead games and activities related to information technology to stimulate right brain thinking Developed… Show more Instructed a 2-week course in Programming 101 which included Visual Basic, C++ and Java Instructed a 2-week course in Google Android Development Instructed a 2-week course in iOS Development & Objective-C Assured student projects were backed up to a master drive and pushed to student repos Assured students understood basic programming practices Lead games and activities related to information technology to stimulate right brain thinking Developed technical curriculum to lead each session. Show less
-
-
Education
-
State University of New York College of Agriculture and Technology at Morrisville
Bachelors of Technology, Application Software Development -
Codecademy
Freelance Web Development