Eddie Santos

Senior Data Analyst at Bailey Abbott
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Contact Information
us****@****om
(386) 825-5501
Location
Adelaide, South Australia, Australia, AU
Languages
  • Português Native or bilingual proficiency
  • Inglês Native or bilingual proficiency
  • Spanish Elementary proficiency

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Linda Helbers

Eddie Santos has worked as a Senior Business Analyst since December 2019 under my lead for Qantas Group Workforce Services (Integrated Digital Operations) until COVID-19 resulted in half of our team being stood-down. Eddie is an exceptional QlikSense developer (certified) but also has a head for technology and BI that leads him to jump into many different systems and development languages. Eddie is someone I want to keep on my team for a very long time. He is passionate about data and how you can determine how your business is faring using data and BI tools, he is a real team player and has a systematic and logical approach to the task/project at hand. He is a firm believer in governance and automation and is also happy to share his knowledge whilst also always being willing to learn. His Qlik skills are outstanding, not only for new builds but also to jump in to troubleshoot legacy systems quickly and accurately. He recently jumped headfirst into teaching himself PowerBI and also has strong SQL skills - really there is nothing that this man cannot do.... if he doesn't know, he finds out, and then helps guide the rest of the team along the journey! I would recommend Eddie to any prospective employer and even though I have only known him for several months, I am looking forward to having him back in my team again hopefully in the near future.

Paul Johnston

Eddie is an experienced and effective professional in the field of analytics and insights. He is a passionate business partner and a great team contributor as we gain a better understanding of our data.

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Credentials

  • Professional Scrum Master
    Scrum.org
    Jul, 2020
    - Nov, 2024
  • Qlik Sense Data Architect
    Qlik
    Nov, 2019
    - Nov, 2024
  • Qlik Sense Business Analyst
    Qlik
    Jun, 2019
    - Nov, 2024

Experience

    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Data Analyst
      • Sep 2022 - Present

    • Australia
    • Airlines and Aviation
    • 700 & Above Employee
    • Senior Business Analyst
      • Dec 2019 - Sep 2022

      Certified Scrum Master. Bridging the gap between business and technology to deliver ad-hoc data insights and dashboards to help the workforce planning, finance and payroll complying with EBA rules. Building strong relationships with the Head of Workforce Insights, SMEs and other senior professionals on a daily basis. Responsibilities: • To improve operational agility, governance, development workflow, product backlog management and incremental delivery • Initiative to improve the quality of processes, user stories, team communication and workflow using Confluence, JIRA, Git and Kanban • Coaching and mentoring team members to build an agile mindset that embraces positive change, values growth and transparency • Stakeholder management and workshops • Cross-functional work at times wearing different hats to deliver analytical insights across Finance, Workforce, HR and Payroll • Liaise with different business areas and contractors to orchestrate organisational insights deployment in Python, Power BI and Qlik Sense dashboards • Ownership of the Power BI platform insights development and support to key stakeholders across domestic and international crew managers • Peer Review and code refactoring of data analytics reports using Python and SQL • Model datasets to reflect complex EBA rules on large datasets using Teradata, Python and present insights to senior management for decision-making on a daily basis • Create and manage automated fit-for-purpose Power BI reports built from Teradata datasets modeled with Python • Manage the source code using Git Achievements: Roster planning automation solution with Python for Regional airlines; Support DOM&INT crew managers with key ad-hoc insights during roster planning to mitigate COVID-19 risks and complexity; Successfully coached team members on agile ways of work, source code management, efficient product design and maintenance.

    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Management Consultant
      • Apr 2019 - Dec 2019

      Australian company specialising in Advanced Data Analytics, Digital and Management Services with more than 20 years of continuous growth. Partnering with cutting-edge technologies - Qlik, Tableau, PowerBI, AWS - ABM is a Qlik Elite Partner and has unleashed the potential of customers in more than 400 projects across the world. Responsibilities: • Liaise with customers to understand business needs and rapidly define business requirements • Define the project deployment strategy using Scrum to deliver continuous and rapid value to business managers • Assess business performance and suggest improvements based on findings • Utilise agile project management principles and Scrum to guide users through changes and add value to the business • Mentor and help users understand and effectively utilise modern analytics tools through visual roadmaps, flowchart processes and data literacy initiatives • Listen to customers’ needs, assess their data analytics deployments and suggest strategies and action plans to improve performance and ROI • Design, develop, manage and document end-to-end data analytics projects for various companies with distinct culture utilising Qlik Sense/Qlikview and Scrum • Manage consultants, business requirements and changes during the deployment of Qlik data analytics projects • Extract, Transform and Load (ETL) data from distinct data sources into an integrated data analytics dashboard, whilst performing tests and auditing datasets • Deploy SQL queries and Qlik Sense's scripts to build efficient business intelligence data models Achievements: Qlik Sense Business Analyst Certification (2019); Transitioning 25+ excel reports into Qlik Sense applications and automating the Extraction and Transformation layer, whilst enabling data literacy in the Financial department. Thus reducing reports deployment time from by 80%; Deploying a Qlikview cluster solution and improving overall application response time and availability by 50% for more than 700 users.

    • Data Manager and Admin
      • Dec 2018 - Apr 2019

    • Data Manager Personal Assistant
      • Feb 2017 - Nov 2018

    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Intelligence Analyst
      • Feb 2012 - Nov 2016

      National consulting company specialising in the development of complete business intelligence solutions for distinct industries. Elite Partner in the second largest Qlik user base world-wide. Responsibilities: • To design, develop, manage and document end-to-end Qlikview and Qlik Sense projects through SCRUM. • Extract, transform and load (ETL) large datasets from distinct areas of a business into a single Qlik Sense or Qlikview application. • Create and improve Qlikview & Qlik Sense data model, data update setup, dashboards and visually appealing graphs, KPIs, gauges and storytelling. • Through the Qlik Server, administrate document distribution, load, licensing and section access. • Sharing knowledge by mentoring analysts in Qlik Sense and Qlikview; conducting technical training for clients; • Implementing reports: Advanced Report Generation – NPrinting; Qlikview desktop. • As a team leader, the ability to manage the project teams overall progress and my personal workload autonomously, whilst focused on delivering the product within a deadline, tested, functional with high quality. • Liaise with customers to leverage their business and develop data driven strategies. • To be driven by user experience and considerate of customer needs and expectations. Achievements: After starting as an Analyst, in 18 months I was promoted Senior Consultant; Promoting Qlikview training sessions to many customers and business analysts; Deploying a QlikView desktop BI Report able to send reports to the board of directors of a manufacturing company via e-mail with no additional cost.

Education

  • Universidade Católica de Pernambuco
    Post-graduated in Project Management
    2013 - 2014
  • Centro Universitário Maurício de Nassau
    Technology graduated in Computer Networks
    2010 - 2013
  • ACBI Australian College Of Business Intelligence
    Advanced Diploma of Information Technology
    2017 - 2019
  • Australian Computer Society - ACS
    Diploma
    2016 - 2017

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