Experience

GEICO Tech

• United States
• Insurance
• 1 - 100 Employee

• Information Technology Portfolio Manager

  • Oct 2021 - Present

  Daytona Beach Shores, Florida, United States Architected a dynamic Product Investment centric framework and championed the implementation of portfolio management processes, cutting-edge tools, and advanced reporting solutions spanning IT and Product. Orchestrated transformative strategies that reshaped how GEICO defines, prioritizes, allocates resources and delivers products, fostering a dynamic IT-business partnership. Portfolio Workflow Management, Processes, & Tooling o Applied lean thinking to optimize intake… Show more Architected a dynamic Product Investment centric framework and championed the implementation of portfolio management processes, cutting-edge tools, and advanced reporting solutions spanning IT and Product. Orchestrated transformative strategies that reshaped how GEICO defines, prioritizes, allocates resources and delivers products, fostering a dynamic IT-business partnership. Portfolio Workflow Management, Processes, & Tooling o Applied lean thinking to optimize intake, prioritization, & funding activity o Extended the benefit of adopting the Scaled Agile Framework (SAFe) o Provided data to answer questions about delivery health, value delivery, and cost o Strategically selected, configured, and leveraged cutting-edge tools for data enhancement o Supported organizational budgets greater than $1 billion annually o Integrated various tools for Access Management o Established role-based access control to bolster security o Defined efficient access request procedures o Fostered cross-team collaboration and vendor partnerships for seamless operations Reporting & Dashboards o Utilized a collection of foundational data, performance metrics, and data visualization to report on product portfolio performance, support strategic decision-making for future product investments, product roll-out, and overall portfolio health o Conducted comprehensive financial analysis and generated key financial views, including organizational budgets, spend (forecast and actual), and performance metrics, to inform strategic financial decision-making o Enabled creation of data standards and modeling for use across the enterprise Product Management & Portfolio Governance o Supported & influenced the stand-up of a new product organization o Drove clear & easy to articulate portfolio & product road-maps o Supported change management through proactive & transparent communication & education o Delivered the strategy and blueprint for a successful Portfolio roll-out

• Software Delivery Manager

  • Jan 2019 - Oct 2021

  Indianapolis, Indiana, United States Headed the delivery of pivotal company initiatives within a Scrum environment, overseeing two to three software development teams. Championed Scrum practices rooted in Agile principles and proactively eliminating roadblocks to ensure swift project delivery.

• Senior Software Analyst II / Scrum Master

  • Aug 2018 - Jan 2019

  Indianapolis, Indiana, United States A dedicated servant leader to a software development team comprised of Technical Analysts and Software Engineers. Cultivated a culture of self-organization and collaboration with the team, with a commitment to achieving stakeholder satisfaction.

• Business Process Project Lead

  • Oct 2013 - Aug 2018

  Chevy Chase, Maryland, United States Crafted and executed cutting-edge, intelligent call routing solutions that revolutionized communication across our expansive network of regional call centers and local offices.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Customer Service Supervisor

  • Jun 2009 - Oct 2013

  San Diego, California, United States Managed a team of up to 12 licensed P&C Agents, emphasizing exceptional customer service during inbound phone interactions. Delivered constructive feedback and coaching to enhance agent performance, facilitating the achievement of organizational targets.

• Underwriting Supervisor

  • Jun 2008 - Jun 2009

  Buffalo/Niagara, New York Area Oversaw a team of up to 12 P&C Underwriters, offering feedback on their actuarial decision-making processes and implementing strategic changes to enhance the profitability of written business.

• Investigations Supervisor

  • Jan 2007 - Jun 2008

  Buffalo/Niagara, New York Area Managed a team of up to 12 insurance investigators with a primary focus on reviewing flagged policies to detect potential underwriting fraud. Delivered feedback to investigators on their ongoing inquiries and provided essential support to ensure timely case resolution.

• Customer Service Supervisor

  • Dec 2001 - Jan 2007

  San Diego, California, United States

• Sales Supervisor

  • Apr 2001 - Dec 2001

  San Diego, California, United States

• Call Center Supervisor

  • Oct 2000 - Mar 2001

  San Diego, California, United States

• Sales Associate and Sales Trainer

  • Jan 1997 - Oct 2000

  San Diego, California, United States