Experience

Hyatt Regency Coconut Point Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Retail Clerk

  • Sep 2008 - Present

  Department of the year award for 2014, and five star award in 2013. Awarded five star also in 2017.Provide strong retail services of food and beverage department with enhanced customer service skills, and maintained a number one rating for several years within the hotel industry. Increased sales by over thirty percent on a yearly basis. Assisted management with inventory control.

• Accounting Clerk

  • Dec 2006 - Sep 2008

  Provided management with income data on a daily and monthly basis regarding all of the outlets in the hotel. Assisted with accounts receivable, and accounts payables. Provided general cashier functions to all of the outlets. Collected over $3.5 million in three months from outstanding accounts receivables.



IronStone Bank

• United States
• Banking
• 100 - 200 Employee

• Bank Teller Supervisor

  • Dec 2002 - Jun 2006

  Supervised tellers with team building customer service skills, targeting competitive markets. Kept branch updated on branch operational issues, within the banking industry, and federal guidelines. Coached tellers to promote banking products, and refer customers to other banking personnel, such as business banking or loan department. Maintained product knowledge to ensure customer needs, and identify referrals through prospect outreach. Performed customer service activities (e.g. check orders, and account maintenance). Maintained all internal controls. Show less



Atlantic States Bank/Ironstone Bank

• Fort Myers, Florida Area

• Financial Services Representative

  • Jan 2000 - Dec 2002

  Sold and maintained bank products while developing customer relationships. Referral services to other department personnel, such as business banking, and loan departments. Used marketing skills such as phone calling and bank advertising to promote bank recognition within a community. Maintained communications with existing customer base on new or enhanced banking products to strengthen customer relationships. Sold and maintained bank products while developing customer relationships. Referral services to other department personnel, such as business banking, and loan departments. Used marketing skills such as phone calling and bank advertising to promote bank recognition within a community. Maintained communications with existing customer base on new or enhanced banking products to strengthen customer relationships.



Rally Food Stores

• Retail Clerk

  • May 1991 - Dec 1999

  Assisted in daily cash operations, and cash reconciliation reports. Assisted management in periodic inventory controls and price changes. Increased sales the first year of operations to over $200k. Assisted in daily cash operations, and cash reconciliation reports. Assisted management in periodic inventory controls and price changes. Increased sales the first year of operations to over $200k.



Westinghouse Gateway Communities, Inc.

• Fort Myers, Florida 33913

• Staff Accountant

  • Jan 1990 - Jan 1991

  Maintained budget and expense summaries for land development company. Improved expense recording of land and divisional developments. Prepared financial statements and tax forms. Maintained land agricultural exemption with Tax Collectors Office. Reconciled bank statements, customer deposits, sales tax, and work in process accounts. Improved revenue recognition by the company for enhanced management decisions. Maintained budget and expense summaries for land development company. Improved expense recording of land and divisional developments. Prepared financial statements and tax forms. Maintained land agricultural exemption with Tax Collectors Office. Reconciled bank statements, customer deposits, sales tax, and work in process accounts. Improved revenue recognition by the company for enhanced management decisions.



Chemical Bank

• United States
• Banking
• 700 & Above Employee

• Loan Account Analyst and Accountant

  • Apr 1981 - Nov 1989

  Maintained internal control and bank objectives for loan losses. Verified loan fees through Commercial Loan Accounting System. Posted daily and monthly income. Prepared monthly reports and projections of loan income. Monthly reports on Real Estate Investments Trusts and Real Estate Owned accounts. Improved monthly income reporting to help management on decisions regarding income generation. Maintained internal control and bank objectives for loan losses. Verified loan fees through Commercial Loan Accounting System. Posted daily and monthly income. Prepared monthly reports and projections of loan income. Monthly reports on Real Estate Investments Trusts and Real Estate Owned accounts. Improved monthly income reporting to help management on decisions regarding income generation.