Edward Monagan II

Salesforce Administrator at African Library Project
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Contact Information
us****@****om
(386) 825-5501
Location
Jacksonville, Florida, United States, US

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Bio

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Credentials

  • Salesforce Certified Administrator (SCA)
    Salesforce
    Apr, 2023
    - Nov, 2024

Experience

  • African Library Project
    • United States
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Salesforce Administrator
      • May 2023 - Present

      We start libraries in English-speaking African countries that have a significant need for books and feature political stability, reliable transport of books to destinations, and a network of local organizations capable of organizing donated books into real working libraries. The African Library Project is currently active in Botswana, Ghana, Kenya, Malawi, Lesotho, South Africa, and Uganda. Within each country, we can focus on specific regions based on our Partners’ location and ability to distribute libraries. This focus also allows us to make a specific impact on the educational resources available to those in under resourced areas. My role as the Technology Admin is that I am responsible for managing and optimizing our Salesforce platform to streamline processes, enhance data accuracy and empower my team Show less

  • Trailhead by Salesforce
    • United States
    • Higher Education
    • 400 - 500 Employee
    • Salesforce Administrator
      • Aug 2022 - Present

      Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage their interactions with customers. I am responsible for setting up and managing Salesforce for various businesses and their needs. This includes tasks such as creating and configuring users, managing data, and building reports and dashboards. Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage their interactions with customers. I am responsible for setting up and managing Salesforce for various businesses and their needs. This includes tasks such as creating and configuring users, managing data, and building reports and dashboards.

  • Safelite
    • United States
    • Retail
    • 700 & Above Employee
    • Senior Warehouse Associate
      • Apr 2021 - Present

      Warehouse associates are responsible for the day-to-day operations of a warehouse. I receive, store, and ship products, pick and pack orders, manage inventory, conduct quality control, and operate warehouse equipment. I must be organized and have a strong attention to detail to ensure that products are handled and shipped correctly. I must also be able to solve problems quickly and efficiently, and communicate effectively with both clients and colleagues. Warehouse associates are responsible for the day-to-day operations of a warehouse. I receive, store, and ship products, pick and pack orders, manage inventory, conduct quality control, and operate warehouse equipment. I must be organized and have a strong attention to detail to ensure that products are handled and shipped correctly. I must also be able to solve problems quickly and efficiently, and communicate effectively with both clients and colleagues.

  • ADT
    • United States
    • Consumer Services
    • 700 & Above Employee
    • Sales Representative
      • Apr 2020 - Feb 2021

      Retention specialists are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. I am responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. I use consultative sales skills to assist in explaining product benefits and features, overcome objections, and leveraging salesforce to close the sale Retention specialists are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. I am responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. I use consultative sales skills to assist in explaining product benefits and features, overcome objections, and leveraging salesforce to close the sale

Education

  • Claflin University
    Bachelor's degree, Computer Science
    2016 - 2019

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