Eddie Ferris
Software Quality Assurance Lead at NavigatorCRE- Claim this Profile
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Topline Score
Bio
Kevin Mesiab
Eddie is a dedicated engineer with a focus on details. Eddie was always seeking new creative ways to solve challenging problems. He is a pleasure to be around with a friendly laid back attitude. I'd jump at the opportunity to work with Eddie again.
Kevin Mesiab
Eddie is a dedicated engineer with a focus on details. Eddie was always seeking new creative ways to solve challenging problems. He is a pleasure to be around with a friendly laid back attitude. I'd jump at the opportunity to work with Eddie again.
Kevin Mesiab
Eddie is a dedicated engineer with a focus on details. Eddie was always seeking new creative ways to solve challenging problems. He is a pleasure to be around with a friendly laid back attitude. I'd jump at the opportunity to work with Eddie again.
Kevin Mesiab
Eddie is a dedicated engineer with a focus on details. Eddie was always seeking new creative ways to solve challenging problems. He is a pleasure to be around with a friendly laid back attitude. I'd jump at the opportunity to work with Eddie again.
Credentials
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End-to-End JavaScript Testing with Cypress.io
LinkedInOct, 2020- Sep, 2024 -
Test Automation Foundations
LinkedInMay, 2020- Sep, 2024 -
Agile Testing
LinkedInMar, 2020- Sep, 2024 -
API Testing Foundations
LinkedInFeb, 2020- Sep, 2024 -
Learning Selenium
LinkedInSep, 2018- Sep, 2024 -
Programming Foundations: Software Quality Assurance
LinkedInAug, 2018- Sep, 2024 -
Insights on Software Quality Engineering
LinkedInJul, 2018- Sep, 2024 -
Writing Process Instructions and Directions
PluralsightApr, 2015- Sep, 2024 -
Learning To Program - Being A Better Programmer
Pluralsight
Experience
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NavigatorCRE
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United States
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Real Estate
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1 - 100 Employee
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Software Quality Assurance Lead
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Sep 2020 - Present
Lead and managed the team assigned to build and implement quality processes across the engineering team from scratch. Lead contribution in quality processes to each step of the development process. Deliver exceptional assistance in creation of stable foundation for team to succeed in rewrite of company's main application, preparing us to support a much higher user load. • Initiated and managed UI/UX usability testing across the organization. • Planned and enhanced creation experience and implemented robust strategies to attain stated objectives. Show less
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A Place for Mom
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Quality Assurance Engineer
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Sep 2018 - Sep 2020
I provide comprehensive training and attentive leadership to international teams in Costa Rica. I have also advanced end-user experiences by deploying in-depth tests of new features and correcting malfunctions and bugs prior to launch. I spearhead the conceptualization, development, and integration of innovative automation testing that enhances efficiency of the deployment process and ultimately increases revenue flow. Moreover, I work cohesively as part of a team to actualize a CRM tool that assists in tracking customer communication and account activity, enhancing the process for more than 200 agents. I have boost business growth by compiling key information on prospective clients, determining eligibility for services, and connecting them to an agent, all through use of the new CRM tool. ■ Honored for repeated success and exceeding expectations for the premier automated tests company-wide. ■ Execute performance and load testing to optimize system functions and ensure its ability to serve more customers during peak business cycles; troubleshoot issues and repair underperforming aspects of the system efficiently. ■ Heavily contribute to a second team that works on an additional CRM tool that is designed to assist 500+ sales agents in relaying complex information in a clear and efficient manner. ■ Hand-selected by management to work with special task forces on managing QA for the highest-grossing projects. Show less
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Envision
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Staffing and Recruiting
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1 - 100 Employee
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Software QA Engineer
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Feb 2013 - Jun 2018
I created and maintained test plans, trained new testers, and collaborated on support cases. I was a principal software tester for Call Center programs that executed coaching, speech analytics, and e-learning functions. I executed front and back-end testing, evaluating SQL tables, specifications, and stored procedures. I was reviewing business requirements, use cases, end-use stories, and architectural design documents to identify and define testing plans. I identified and enforced compliance standards, documented bugs, and owned test environments. I had orchestrated telephony PBX integration testing for VoIP and soft phone systems. I leveraged Fiddler and Wireshark to document signals and define working call flows. I also provided quality assurance presence at project planning meetings. ■ Utilized SQL Profiler to identify, record and resolve bugs in web and desktop environments. ■ Completed and shipped over 20 updates out for cloud-based and physical installation. ■ Developed and implemented a test documentation process and a test case repository to securely store data Show less
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Software Test Engineer II
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Jul 2012 - Feb 2013
I liaised with the Windows 8 team as the Xbox representative to develop the charm bar; building out Video, Music, Xbox, SmartGlass and Store application functionality. I had leveraged innovative tools and processes to stretch code, identifying bugs and documenting outcomes. Configured and defined relevant tests for current projects. I utilized Scrum to collaborate in stand-up meetings and bi-weekly post-mortems. I reviewed automated test results for bugs, maintained quality standards, and wrote test scripts. Moreover, I provided test runs and manual test cases for new Windows 8 features. ■ Developed, pitched, and implemented table and mobile testing. ■ Created new test cases and updated existing cases Show less
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Software Test Engineer I
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2008 - 2012
I facilitated daily manual build verification testing, monthly security checks, and database refreshes. I executed daily verification tests, reporting results to the Mac Business Unit. I also verified fulfillment of all design elements, tested software while maintain release scheduling, document and reported test results, monitored bug reports, and configured operating environments to facilitate testing. I collaborated with team members to identify and implement process improvements, including manual testing updates and new test suite development.■ Executed the daily verification testing for Office on Mac 2004, 2008 and 2011, ensuring consistent program functionality. ■ Tested, updated, and released over 40 security and feature updates on time. ■ Reduced cut build verification process time by 75%. Show less
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Manual Software & Networking Game Tester
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2008 - 2008
I was rapidly promoted to Test Associate 2 due to quick and effective testing performance. I assessed pre-release games and features to identify and resolve bugs and clipping errors. I leveraged strong understanding of game client and server interaction to isolate and report bugs. I developed pre-generated test cases, executed ad hoc testing, and brought software up to compliance with standards. I also investigated and resolved daily automation results and failures. I had created testing environments, built daily verification protocols, and drove continuous process improvement.■ Identified the highest bug count across the entire team. ■ Chosen to serve on the multiplayer feature team due to excellence in testing performance Show less
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Education
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2008 - 2013
Bellevue College
Software Test Engineer Certificate, Computer Software Engineering -
2003 - 2007
Bothell High School
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