Experience

Healthy Families Hutt Valley

• New Zealand
• Health, Wellness & Fitness
• 1 - 100 Employee

• Manager

  • Sep 2022 - Present

  Leading the Healthy Families Hutt Valley kaupapa, which is part of a dedicated prevention workforce who are embedded in our local community, driving and supporting systems change locally, regionally and nationally. Healthy Families Hutt Valley is 1 of 11 locations across Aotearoa that is part of the national Healthy Families NZ initiative funded by the Ministry of Health. Healthy Families NZ is large-scale prevention initiative that brings community leadership together in a united effort to improve the health and wellbeing of our communities. Our goal is for all New Zealanders to enjoy health promoting social and physical environments where they live, learn, work and play. Hutt City Council is the lead provider for Healthy Families Hutt Valley. I have a particular passion for people leadership and anything kaupapa Māori that is by Māori, for Māori with Māori. I believe this is fundamental in displaying the skill set and mind-set that is crucial for social innovation and systems change for our community. Show less



ACC New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Māori Community Mobilisation Lead

  • Apr 2022 - Sep 2022

  I held the Māori community mobilisation lead role for the Oranga Whakapapa team. Which is based in the Strategic Investments within Injury Prevention. The vision for Oranga Whakapapa is that whānau are striving to achieve mana-enhancing and tapu-enriched relationships. This process carries aspects of sharing taonga tuku iho (intergenerational transmission) and highlights whānau having mana motuhake to make their own decisions about the āhua of their relationships with themselves, each other and te taiao. Our engagement approach is leveraging innovations of mātauranga Māori which requires Māori led solutions, for and as Māori. We build positive relationships and acknowledge any previous harm caused by ACC and the Crown. As a Crown entity we understand our role is to resource Māori providers, encourage and support their thinking and approaches to Oranga Whakapapa. These relationships will be reciprocal, respected, and long term. Show less

• Lead Systems Innovator

  • May 2019 - Apr 2022

  Healthy Families New Zealand is a Ministry of Health funded initiative and Healthy Families Hutt Valley is 1/11 locations across Aotearoa. Hutt City Council is the lead service provider for Healthy Families Hutt Valley with other service providers ranging from iwi, regional sports trusts, councils and a Pasifika social change organisation. As the Lead Systems Innovator I was part of a dedicated prevention workforce that works with local leaders, marae, groups and organisations across many different sectors, supporting them in their ideas and initiatives to create healthier environments where we live, learn, work and play. My goal in te pūnaha Māori is that Māori are visible driving positive change in Te Awa Kairangi. We are building and sharing our understanding of te ao Māori, with a close connection to hapori Māori and our natural resources aligned with the maramataka, traditional kai and wai systems, whenua, reo and tikanga. It was my job to make sure all systems innovators are upskilled and supported in a forever changing systems thinking role. We need to be aware of changes locally and identify the community champions and organisations we can partner with for true systems change. My focus areas are; • Kai ora – maara kai, mahinga kai and pātaka kai • Waiora in this context means health, healthy environments which include whenua and wai. • Kōrero tuku iho which values lived experience, mātauranga Māori, whakaaro Māori just as equal as research, data and other western methods. • Anything kaupapa Māori that is by Māori, for Māori with Māori I have a particular passion for people leadership and Te ao māori me ona tikanga, this is fundamental in displaying the skill set and mind-set of a Lead systems innovator that is crucial for social innovation and systems change. Show less



Inland Revenue NZ

• New Zealand
• Government Administration
• 700 & Above Employee

• Business Support Manager

  • Aug 2018 - May 2019

  Policy & Strategy is responsible for providing policy advice to the Government on tax and social policy issues and leading the development of Inland Revenue's strategy. I led the Business Support function in Policy & Strategy (PAS). The role included leading and coaching direct reports, 1:1's, creating and updating work processes, liaising with policy directors and work programme managers to match the support they require for the business function. Additional to the day-day role I created the Cultural & Behaviour work stream for PAS, strategic input for IR's Maori framework and working with our Deputy Commissioner to closely monitor and gather information for Hot Topics in Finance Expenditure Committee. I also completed an Agile for leaders course while in the role. Enjoyed the fixed-term role and my experience with IR was awesome! Show less



people&co.

• United Kingdom
• Events Services
• 1 - 100 Employee

• Recruitment Consultant

  • Jan 2018 - Aug 2018

  I led the Government team, specialising in Policy, Advisory, Strategy, Evaluation, Performance and Planning, Economics, Corporate Technical and Maori organisations I led the Government team, specialising in Policy, Advisory, Strategy, Evaluation, Performance and Planning, Economics, Corporate Technical and Maori organisations



Accident Compensation Corporation (ACC)

• • Aug 2015 - Nov 2017

  My role as the team leader of the Customer support team was to establish and strong supportive foundation, clear leadership, encourage achievement of targets, implement the team's engagement and motivate staff in a positive way to achieve our required key performance indicators. Consistent coaching and positive influence is crucial for the success of the team.• The team had one of the highest engagement score in the ACC Business Customer Contact Centre and Business Customer Processing Unit.• Responsible for a team of up to 12 and providing leadership support to our call centre teams improving the customer experience, trust and confidence in ACC• Work closely with legal and communications department through the design, development and implementation of communication strategies and implementing new processes.• Manage escalated customer queries and identify solutions based on ACC vision and values in a timely manner to address concerns quickly• Implement change management, involvement in projects to up-skill the current and wider customer services team to more complex work• Developed all team members experience and knowledge this increased the amount of cross-skilling across different areas of the team and business unit.• Exceptional interpersonal communicator with proven ability to motivate diverse groups and enhance employee satisfaction• Ensure compliance to all Health and Safety requirements• Managed and created the recruitment, induction, coaching, training and development of team members. Show less

• • Dec 2013 - Aug 2015

  Senior Support Coordinator role was part of the Sensitive Claims Unit's Support Team. Sensitive Claims is a specialized unit that provides support for people who have suffered mental health injuries as a result of sexual abuse.The senior support coordinator role was responsible for ensuring that all new staff receive a thorough induction into the unit, as well as facilitating both formal and informal continuous education. Recruitment was a very big part of the role and included but was not limited to arranging assessment centres, interviewing candidates, arranging tests for candidates shortlisted, communicating to all successful and unsuccessful candidates and responsible for the next stage with training and facilitation for the first 3months of their role.Specifically, training facilitation and leading staff through organisation changes, organise and deliver weekly unit trainings (140 staff), small group or one-on-one sessions, case conferencing, one-on-one coaching, leadership and induction for all new staff.Built relationships with key stakeholders such as;• Case Managers and Service Coordinators• Team Managers and Unit managers across ACC• Programme Managers in Sports and Injury Prevention• External counsellors, providers and suppliers• Psychologists, Psychotherapists and Psychiatrists• Technical Claims Managers• Pae Arahi – Cultural services• General Practitioners• General Managers, National Managers and CEO of ACC• Contacts within Ministry of Health and other government organizations. Show less

• • Oct 2009 - Dec 2013

  I have enjoyed many different positions within the organisation as listed above and would welcome the opportunity to discuss all previous roles.