Experience

DoubleTree by Hilton Binghamton

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2015 - Present



Greater Binghamton Hospitality & Tourism Association

• Treasurer

  • Apr 2016 - Apr 2018



Hampton Inn - Fishkill, NY

• General Manager

  • Jun 2012 - Sep 2015

  - Management of Front Desk Operations, Housekeeping, Maintenance, and work closely with Revenue Manager and eCommerce Manager- Direct the strategic planning for the operations to ensure quality service, labor and cost control.- Monitor and analyze day-to-day operations to ensure the needs of the guests are being met in accordance with the hotel policies, procedures and quality standards.- Accurately forecast reservations and revenue through the year- Able to oversee, schedule, and direct staff and vendors during Capital Improvement Renovations- Help design and order FF&E goods to complete Perfect Lobby Renovation and Corridor projects- Strong diplomacy and communication skills, with the ability to build effective relationships with senior managers, team members and guests.- Actively being proactive in ways to go above and beyond in Guest Satisfaction, creating positive guest memories. - Ensuring procedures are followed and proper controls are in place to minimize losses and maximize hotel profits.- Pro actively identify potential guest issues and handling guest complaints with personalized care to resolve issue.- Coordinate schedules, payroll and expenses to meet or fall below budget.- Documenting all employee occurrences for detailed and precise files.



Holiday Inn Fort Washington

• Assistant General Manager

  • Apr 2012 - Aug 2012



Holiday Inn Fort Washington Philadelphia North

• Director of Food & Beverage

  • Feb 2010 - Mar 2012



Binghamton Holiday Inn Hotel & Conference Center

• Director of Guest Services

  • Sep 2008 - Feb 2010

  -Management of the operations of the Hotel to ensure profitability, guest satisfaction and employee morale.-Responsible for the results and action planning for Departmental Brand Compliance Inspections, MQSA Guest Scores and all guest comments / feedback sources-Monitor and analyze day-to-day operations to ensure the needs of the guests are being met in accordance with the hotel policies, procedures and quality standards.-Closely monitors on a daily, weekly and monthly basis the financial performance of all departments, in particular monitoring all payroll and expenses to ensure that they are kept in line with budget.- Actively participates in the preparation of the annual budget and marketing plan, collaborating with the General Manager and Director of Housekeeping to compile the Rooms Division Budget- Strong diplomacy and communication skills, with the ability to build effective relationships with senior managers, team members and guests.- Participates in all revenue meetings and assists with the implementation and execution of programs to ensure the hotels occupancy and ADR objectives are met.- Serves as a direct contact as related to Front Office for Groups, Sales, Reservations, Financial Services and Corporate Office to assist in resolving all outstanding issues.- Passion for providing attentive, courteous and efficient service to all guests throughout their stay - Ensuring procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.- Pro actively identify potential guest issues and handling guest complaints with personalized care to resolve issue.- Contributes to the hotel’s overall financial performance-Ability to create strong rapport and impactful relationships with and between Colleagues, Guests, Corporate Leaders and Product Vendors.-Responsible for monthly forecast of all room revenues and expenses for the next three months



Comfort Inn Mansfield

• Assistant General Manager

  • Sep 2007 - Sep 2008



Hampton Inn & Suites Linden, NJ

• Executive Manager of Housekeeping

  • Dec 2006 - Aug 2007