Eddie Salerno
Senior Specialist, TSXV Listings at TMX Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Cristina Conforti
I had the pleasure of working with Eddie for four years at Longos. Eddie’s ability to handle multiple projects goes unmatched and made a dramatic increase in the productivity level of our call center. Eddie has a unique ability to command a room and get people on board with ideas – even people who were initially on completely different pages. No matter how tense a situation , Eddie made sure everyone left with a smile. Any employer who has Eddie on their team would be lucky.
Samantha Benopoulos
Eddie is a highly personal and capable employee. He is proactive, takes initiative and is very resourceful. You can count on him to get the job done effectively, accurately, efficiently and with flare. He is very professional and goes above and beyond not only for his customers but for his teammates. His penchant for detail and service excellence puts him leagues ahead and he has a drive that will surely bring him success in any role that he may take on in the future. He is highly motivated and forward thinking and would be an asset to any team. It was a veritable pleasure to have worked with Eddie and I look forward to witnessing all of his future successes, both personally and professionally.
Cristina Conforti
I had the pleasure of working with Eddie for four years at Longos. Eddie’s ability to handle multiple projects goes unmatched and made a dramatic increase in the productivity level of our call center. Eddie has a unique ability to command a room and get people on board with ideas – even people who were initially on completely different pages. No matter how tense a situation , Eddie made sure everyone left with a smile. Any employer who has Eddie on their team would be lucky.
Samantha Benopoulos
Eddie is a highly personal and capable employee. He is proactive, takes initiative and is very resourceful. You can count on him to get the job done effectively, accurately, efficiently and with flare. He is very professional and goes above and beyond not only for his customers but for his teammates. His penchant for detail and service excellence puts him leagues ahead and he has a drive that will surely bring him success in any role that he may take on in the future. He is highly motivated and forward thinking and would be an asset to any team. It was a veritable pleasure to have worked with Eddie and I look forward to witnessing all of his future successes, both personally and professionally.
Cristina Conforti
I had the pleasure of working with Eddie for four years at Longos. Eddie’s ability to handle multiple projects goes unmatched and made a dramatic increase in the productivity level of our call center. Eddie has a unique ability to command a room and get people on board with ideas – even people who were initially on completely different pages. No matter how tense a situation , Eddie made sure everyone left with a smile. Any employer who has Eddie on their team would be lucky.
Samantha Benopoulos
Eddie is a highly personal and capable employee. He is proactive, takes initiative and is very resourceful. You can count on him to get the job done effectively, accurately, efficiently and with flare. He is very professional and goes above and beyond not only for his customers but for his teammates. His penchant for detail and service excellence puts him leagues ahead and he has a drive that will surely bring him success in any role that he may take on in the future. He is highly motivated and forward thinking and would be an asset to any team. It was a veritable pleasure to have worked with Eddie and I look forward to witnessing all of his future successes, both personally and professionally.
Cristina Conforti
I had the pleasure of working with Eddie for four years at Longos. Eddie’s ability to handle multiple projects goes unmatched and made a dramatic increase in the productivity level of our call center. Eddie has a unique ability to command a room and get people on board with ideas – even people who were initially on completely different pages. No matter how tense a situation , Eddie made sure everyone left with a smile. Any employer who has Eddie on their team would be lucky.
Samantha Benopoulos
Eddie is a highly personal and capable employee. He is proactive, takes initiative and is very resourceful. You can count on him to get the job done effectively, accurately, efficiently and with flare. He is very professional and goes above and beyond not only for his customers but for his teammates. His penchant for detail and service excellence puts him leagues ahead and he has a drive that will surely bring him success in any role that he may take on in the future. He is highly motivated and forward thinking and would be an asset to any team. It was a veritable pleasure to have worked with Eddie and I look forward to witnessing all of his future successes, both personally and professionally.
Experience
-
TMX Group
-
Canada
-
Financial Services
-
700 & Above Employee
-
Senior Specialist, TSXV Listings
-
Feb 2022 - Present
-
-
Analyst, Listed Issuer Services
-
Jun 2021 - Feb 2022
-
-
-
TD
-
Canada
-
Banking
-
700 & Above Employee
-
Personal Banking Associate
-
Feb 2021 - Jun 2021
-
-
Customer Experience Coordinator
-
Jun 2019 - Feb 2021
• Act as the primary coordinator to the branch in responding to customers' phone and face-to-face enquiries, using standard procedures and reporting non-standard activities if required• Process transactions in compliance with standardized customer service operating procedures, industry regulations and TD's Code of Conduct and Ethics to contribute in the achievement of operational excellence• Identify customers' needs and recommend banking solutions from established options to ensure a positive customer experience• Meet assigned goals and complete business processes and procedures in a timely and accurate manner to achieve business objectives• Communicate and advise appropriate banking solutions and process information to customers clearly• Help build a positive and equitable work environment by promoting team efficiency as well as participating in personal performance development and operational improvement opportunities
-
-
Customer Experience Associate
-
Sep 2018 - Jun 2019
• Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner• Ensure the customer area is professional and inviting in appearance• Ensure customer problems are handled appropriately, escalating issues when necessary•Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services• Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals• Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners
-
-
-
Longo's
-
Canada
-
Retail
-
700 & Above Employee
-
Customer Care Representative
-
Feb 2018 - Aug 2018
• Handle inbound calls and emails for customer inquiries, complaints, or requests, including processing orders placed on Grocery Gateway • Provide follow-up when needed, take and process orders, receive and respond to customer inquiries, complaints and/or requests. • Respond to and resolve problems arising in orders and/or delivery by both telephone and e-mail• Build external customer relations by ensuring that an exceptional level of service is provided to every customer, every time• Conduct outbound calls and initiate customer contact and follow up on service received • Coordinate activities with other internal departments• Resolve customer concerns and give feedback on suggestions• Support special projects as required• Monitor social media channels and engage with online communities to ensure inquiries, requests and issues raised are handled in a timely and responsive manner, while maintaining the reputation and integrity of the brand when formulating responses
-
-
Customer Service Representative
-
Jul 2014 - Feb 2018
•Ensure the store exceeds the expectations of cleanliness and professionalism•Supervise front-end employees and delegate scheduled breaks and tasks•Train new and current employees on safety and updates to procedures according to instructions from head office; this includes customer interaction and system training•Resolve customer issues according to company guidelines and policies•Develop rapport with customer base by handling difficult issues with professionalism•Organize administrative tasks and ensure opening and closing procedures are followed
-
-
Education
-
-
Ted Rogers School of Management at Ryerson University
Bachelor of Commerce - BCom, Banking, Corporate, Finance, and Securities Law
Community
