Sake Specialist

• Feb 2020 - Present

Shift Lead

• Aug 2018 - Jul 2019

• Strengthened teamwork by building a sense of community between employees • Responsible for lockup, register prep, final checks, inventory, and time cards •Enhanced customer service and worker initiative by training new employees to anticipate customer needs • Directed workflow to maximize efficiency and adjust to changing priorities • Built relationships with regular customers and new customers with a friendly and outgoing attitude • Strengthened teamwork by building a sense of community between employees • Responsible for lockup, register prep, final checks, inventory, and time cards •Enhanced customer service and worker initiative by training new employees to anticipate customer needs • Directed workflow to maximize efficiency and adjust to changing priorities • Built relationships with regular customers and new customers with a friendly and outgoing attitude

Head Waitress

• Mar 2014 - Jul 2017

• Communicated and resolved conflicts from customers and employees which resulted in higher satisfaction rates and a healthier work environment •Increased customer retention rate through sincere, energetic service and frequent communication which cultivated bonds with new and regular customers • Directed application of social media marketing which allowed for better advertising and improved connection with customers • Collaborated with the head chef on new dishes and plating for a more attractive menu

Inventory and Order Processing Manager

• Sep 2014 - Dec 2015

• Collaborated with 20+ clients on custom orders that fit their brand image without compromising our own • Provided passionate service and enhanced customer experiences in English and Japanese through written and verbal communications and personalized hand-written postcards • Streamlined logistics (shipping, receiving, lead times), inventory levels, and record-keeping (purchase orders, payment, fulfillment, etc.) • Represented brand at ENK Vegas 2015 trade show • Collaborated with 20+ clients on custom orders that fit their brand image without compromising our own • Provided passionate service and enhanced customer experiences in English and Japanese through written and verbal communications and personalized hand-written postcards • Streamlined logistics (shipping, receiving, lead times), inventory levels, and record-keeping (purchase orders, payment, fulfillment, etc.) • Represented brand at ENK Vegas 2015 trade show

Sales Associate & In-store Artist

• Feb 2012 - May 2014

• Pioneered the new training manual which facilitated quicker training and reduced paperwork mistakes • Designed custom signage which maintained brand image continuity and a more engaging environment for customers • Spearheaded new digital collaboration system to increase team preparedness and communications • Pioneered the new training manual which facilitated quicker training and reduced paperwork mistakes • Designed custom signage which maintained brand image continuity and a more engaging environment for customers • Spearheaded new digital collaboration system to increase team preparedness and communications

Head Waitress

• Dec 2013 - Apr 2014

• Trained and supervised new staff members and directed workflow to ensure efficiency and customer satisfaction. • Prepared tip calculations and closing paperwork at the end of each workday. • Worked in a fast-paced, high-volume environment that required critical thinking and foresight. • Built relationships with customers during lunch and dinner shifts through my extensive knowledge of our products (ramen, sake, shochu, etc.) and outgoing personality. • Trained and supervised new staff members and directed workflow to ensure efficiency and customer satisfaction. • Prepared tip calculations and closing paperwork at the end of each workday. • Worked in a fast-paced, high-volume environment that required critical thinking and foresight. • Built relationships with customers during lunch and dinner shifts through my extensive knowledge of our products (ramen, sake, shochu, etc.) and outgoing personality.